USPS Window Academy Exam Study Guide
Questions and Answers Graded A+ 2026
Communication -Correct Answer ✔-is the art of using words effectively to impart
information or ideas.
S. O. L. E. R. -Correct Answer ✔-stands for Squarely face the person. Open your
posture. Lean toward the sender. Eye contact maintained. Relax while attending.
Need -Correct Answer ✔-is a desire to improve or accomplish something.
G. I. S. T. -Correct Answer ✔-stands for Greet. Inquire. Suggest. Thank
Mailability -Correct Answer ✔-refers to a mailpiece conforming to minimum and
maximum size standards.
Minimum dimensions for mailpieces are -Correct Answer ✔-three and a half inches in
height, by five inches in length, and point zero zero seven (.007) inches thick
The five processing categories for mailpieces are -Correct Answer ✔-Letters. Flats.
Machinable Parcels. Irregular Parcels, and Outside Parcels.
How much indemnity or insurance coverage for lost or damaged items? -Correct
Answer ✔-Up to five thousand dollars ($5000)
Registered mail insures up to -Correct Answer ✔-twenty-five thousand dollars ($25000)
based on the value of the item
Every Day Direct Mail or E. D. D. M. -Correct Answer ✔-allows customers to mail up to
five thousand (5000) flat-sized mailpieces within an area serviced by a single post
office.
Oversized Pricing -Correct Answer ✔-applies to Standard Post pieces that measure
between one-hundred eight (108) inches and one-hundred and thirty (130) inches in
combined length and girth.
Balloon Pricing -Correct Answer ✔-applies to Priority mail and Standard post packages
shipped to Zones one through four (1-4), weigh less than 20 pounds and measure
between eighty-four (84) and one-hundred eight (108) inches in combined length and
girth.
, Dimensional weight or Dim Weight pricing -Correct Answer ✔-applies to Priority mail
packages shipped to Zones five through eight and exceed the dimensions of twelve by
twelve by twelve or seventeen twenty-eight cubic inches. Divide by one-hundred ninety-
four (194). Irregular-shaped parcels must be be multiplied by point seven eight five
(.785), then divided by one-hundred ninety-four (194).
Mailing Services -Correct Answer ✔-are services in which the postal service has no
competition. These include First-Class mail, Periodicals, and Standard Mail, and
Package services such as Bound printed Matter, Library Mail, Media Mail, Standard
Post, and our Extra Services
Shipping Services -Correct Answer ✔-are services in which the postal service is
competitive with other delivery companies. These services include Priority Mail Express,
Priority Mail, Parcel Select, and Parcel Return Service.
Global Express Guarunteed -Correct Answer ✔-includes one hundred dollars ($100)
liability insurance. Customers can purchase up to two-thousand four-hundred and
ninety-nine dollars ($2499).
Label (11-HPFU) eleven H. P. F. U. -Correct Answer ✔-is for Priority Mail Express hold
for pickup. Label (11-B) eleven B is used for Post Office to Addressee.
Notice (32) thirty-two Box Rent Service Fee -Correct Answer ✔-is placed in the box of
customers who are in their last month of their service period. Fee is due at the first of
the month.
Firm Holdout Service -Correct Answer ✔-allows customers to obtain street-addressed
mail from the Post Office when they normally receive fifty letters or more on the first
delivery trip.
Caller Service Fee -Correct Answer ✔-is a premium service for customers who need
more pickup times than the Firm Holdout Service provides.
General Delivery -Correct Answer ✔-is available at designated post offices for
transients, and customers waiting to get P. O. Boxes.
Publication (75) seventy-five - Movers Guide -Correct Answer ✔-is the official change-
of-address kit, and is kept behind the counter to provide to customers at no charge.
Temporary Forwarding -Correct Answer ✔-is for a minimum of six months, and up to
twelve months.
PS Form one fifty-three (153) and Label three fifteen (315) -Correct Answer ✔-is used
for Signature Confirmation
Questions and Answers Graded A+ 2026
Communication -Correct Answer ✔-is the art of using words effectively to impart
information or ideas.
S. O. L. E. R. -Correct Answer ✔-stands for Squarely face the person. Open your
posture. Lean toward the sender. Eye contact maintained. Relax while attending.
Need -Correct Answer ✔-is a desire to improve or accomplish something.
G. I. S. T. -Correct Answer ✔-stands for Greet. Inquire. Suggest. Thank
Mailability -Correct Answer ✔-refers to a mailpiece conforming to minimum and
maximum size standards.
Minimum dimensions for mailpieces are -Correct Answer ✔-three and a half inches in
height, by five inches in length, and point zero zero seven (.007) inches thick
The five processing categories for mailpieces are -Correct Answer ✔-Letters. Flats.
Machinable Parcels. Irregular Parcels, and Outside Parcels.
How much indemnity or insurance coverage for lost or damaged items? -Correct
Answer ✔-Up to five thousand dollars ($5000)
Registered mail insures up to -Correct Answer ✔-twenty-five thousand dollars ($25000)
based on the value of the item
Every Day Direct Mail or E. D. D. M. -Correct Answer ✔-allows customers to mail up to
five thousand (5000) flat-sized mailpieces within an area serviced by a single post
office.
Oversized Pricing -Correct Answer ✔-applies to Standard Post pieces that measure
between one-hundred eight (108) inches and one-hundred and thirty (130) inches in
combined length and girth.
Balloon Pricing -Correct Answer ✔-applies to Priority mail and Standard post packages
shipped to Zones one through four (1-4), weigh less than 20 pounds and measure
between eighty-four (84) and one-hundred eight (108) inches in combined length and
girth.
, Dimensional weight or Dim Weight pricing -Correct Answer ✔-applies to Priority mail
packages shipped to Zones five through eight and exceed the dimensions of twelve by
twelve by twelve or seventeen twenty-eight cubic inches. Divide by one-hundred ninety-
four (194). Irregular-shaped parcels must be be multiplied by point seven eight five
(.785), then divided by one-hundred ninety-four (194).
Mailing Services -Correct Answer ✔-are services in which the postal service has no
competition. These include First-Class mail, Periodicals, and Standard Mail, and
Package services such as Bound printed Matter, Library Mail, Media Mail, Standard
Post, and our Extra Services
Shipping Services -Correct Answer ✔-are services in which the postal service is
competitive with other delivery companies. These services include Priority Mail Express,
Priority Mail, Parcel Select, and Parcel Return Service.
Global Express Guarunteed -Correct Answer ✔-includes one hundred dollars ($100)
liability insurance. Customers can purchase up to two-thousand four-hundred and
ninety-nine dollars ($2499).
Label (11-HPFU) eleven H. P. F. U. -Correct Answer ✔-is for Priority Mail Express hold
for pickup. Label (11-B) eleven B is used for Post Office to Addressee.
Notice (32) thirty-two Box Rent Service Fee -Correct Answer ✔-is placed in the box of
customers who are in their last month of their service period. Fee is due at the first of
the month.
Firm Holdout Service -Correct Answer ✔-allows customers to obtain street-addressed
mail from the Post Office when they normally receive fifty letters or more on the first
delivery trip.
Caller Service Fee -Correct Answer ✔-is a premium service for customers who need
more pickup times than the Firm Holdout Service provides.
General Delivery -Correct Answer ✔-is available at designated post offices for
transients, and customers waiting to get P. O. Boxes.
Publication (75) seventy-five - Movers Guide -Correct Answer ✔-is the official change-
of-address kit, and is kept behind the counter to provide to customers at no charge.
Temporary Forwarding -Correct Answer ✔-is for a minimum of six months, and up to
twelve months.
PS Form one fifty-three (153) and Label three fifteen (315) -Correct Answer ✔-is used
for Signature Confirmation
