CIS CERTIFIED INSTRUMENT SPECIALIST
2026 268 QUESTIONS AND ANSWERS FULL
SOLUTION STUDY GUIDE GRADED A+
⩥ You have created a new Change model and added a new Approval
Policy for that model. But the newly defined approval is not triggering.
What could cause this issue?
A. The business rule "Apply approval policy" on the change_request
table has not been updated to include the new Approval Policy.
B. The "Apply Change Approval Policy" action in the flow created for
the new change model does not reference the new Approval Policy.
C. The workflow that triggers the Approval Policy for the new model
has not been created using the workflow editor.
D. The system property "glide.ui.approval.policies" has not been
updated to include the new Approval Policy..
Answer: B. The "Apply Change Approval Policy" action in the flow
created for the new change model does not reference the new Approval
Policy.
⩥ In the Quebec release of Change management, what new architectural
features were added?
A. Catalog builder and Change Designer
,B. Change Flows, Change Designer and Change Approval Matrix
C. Change Models, Change Flows and State Transition Models
D. Change PIR Assessments, Change Designer and Change Approval
Policies.
Answer: C. Change Models, Change Flows and State Transition Models
⩥ In the baseline implementation, what are key relationships between
Change and Configuration Item (CI) records? (Choose three.)
A. The CI Manager is part of the change approval workflow
B. One Change can be submitted for multiple CIs
C. Changes should reference at least one CI
D. The CI Support Group is responsible for change implementations
E. A CI can be affected by a change, even if it is not the CI being
changed.
Answer: B. One Change can e submitted for multiple CI's
C. Changes should reference at least one CI
E. A CI can be affected by a change, even if it is not the CI being
changed
(Pg. 333,396,408,410)
,⩥ In Change management, what allows customers to define condition
based flows for a fit for purpose model?
A. State Transition Models
B. State Flows
C. Workflows 2.0
D. Conditional Change Models.
Answer: A. State Transition Models
(Pg. 389/398)
⩥ By default, a business rule, causes the Assignment group to be
automatically set. How is the group identified?
A. Change group on CI record, or if empty, the Change group on the
Service offering
B. Support group on CI record, or the default assignment group for the
user
C. Support group on CI record, or if empty, the Support group on the
Service
D. Support group on CI record, or if empty, the Support group on the
Service offering.
Answer: D. Support group on CI record, or if empty, the Support group
on the Service offering
, (Pg. 290)
⩥ Your implementation has some legacy change types with workflows,
and also some new change models. What option for Change Create New
will support your scenario?
A Change Landing Page
B. Change Overview
C. Change Interceptor
D. Change Catalog.
Answer: A. Change Landing Page
⩥ Which Change request fields are used in conflict detection? (Choose
three.)
A. CI Business criticality
B. Planned end date
C. Risk
D. Planned start date
E. Configuration item.
Answer: B. Planned end date
D. Planned start date
2026 268 QUESTIONS AND ANSWERS FULL
SOLUTION STUDY GUIDE GRADED A+
⩥ You have created a new Change model and added a new Approval
Policy for that model. But the newly defined approval is not triggering.
What could cause this issue?
A. The business rule "Apply approval policy" on the change_request
table has not been updated to include the new Approval Policy.
B. The "Apply Change Approval Policy" action in the flow created for
the new change model does not reference the new Approval Policy.
C. The workflow that triggers the Approval Policy for the new model
has not been created using the workflow editor.
D. The system property "glide.ui.approval.policies" has not been
updated to include the new Approval Policy..
Answer: B. The "Apply Change Approval Policy" action in the flow
created for the new change model does not reference the new Approval
Policy.
⩥ In the Quebec release of Change management, what new architectural
features were added?
A. Catalog builder and Change Designer
,B. Change Flows, Change Designer and Change Approval Matrix
C. Change Models, Change Flows and State Transition Models
D. Change PIR Assessments, Change Designer and Change Approval
Policies.
Answer: C. Change Models, Change Flows and State Transition Models
⩥ In the baseline implementation, what are key relationships between
Change and Configuration Item (CI) records? (Choose three.)
A. The CI Manager is part of the change approval workflow
B. One Change can be submitted for multiple CIs
C. Changes should reference at least one CI
D. The CI Support Group is responsible for change implementations
E. A CI can be affected by a change, even if it is not the CI being
changed.
Answer: B. One Change can e submitted for multiple CI's
C. Changes should reference at least one CI
E. A CI can be affected by a change, even if it is not the CI being
changed
(Pg. 333,396,408,410)
,⩥ In Change management, what allows customers to define condition
based flows for a fit for purpose model?
A. State Transition Models
B. State Flows
C. Workflows 2.0
D. Conditional Change Models.
Answer: A. State Transition Models
(Pg. 389/398)
⩥ By default, a business rule, causes the Assignment group to be
automatically set. How is the group identified?
A. Change group on CI record, or if empty, the Change group on the
Service offering
B. Support group on CI record, or the default assignment group for the
user
C. Support group on CI record, or if empty, the Support group on the
Service
D. Support group on CI record, or if empty, the Support group on the
Service offering.
Answer: D. Support group on CI record, or if empty, the Support group
on the Service offering
, (Pg. 290)
⩥ Your implementation has some legacy change types with workflows,
and also some new change models. What option for Change Create New
will support your scenario?
A Change Landing Page
B. Change Overview
C. Change Interceptor
D. Change Catalog.
Answer: A. Change Landing Page
⩥ Which Change request fields are used in conflict detection? (Choose
three.)
A. CI Business criticality
B. Planned end date
C. Risk
D. Planned start date
E. Configuration item.
Answer: B. Planned end date
D. Planned start date
