CIS CERTIFIED INSTRUMENT SPECIALIST
2026 268 QUESTIONS WITH COMPLETE
SOLUTIONS VERIFIED CONTENT GRADED
A+
⩥ Which field from the configuration item will automatically populate
in the Assignment group field of an incident record?
A. Managed by
B. Support group
C. Approval group
D. Change group.
Answer: B. Support group
(Pg. 290)
⩥ Which of the following are defined for a given change model?
(Choose three.)
A. Phase transitions
B. State model
C. State transition conditions
,D. Phase model
E. State transitions.
Answer: B. State model
C. State transition conditions
E. State transitions
(Pg. 398)
⩥ When is a change task for Post Implementation Review created for an
unauthorized change?
A. When the change request moves to Close
B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess.
Answer: C. When the change request moves to a state of Review
(Pg. 454)
⩥ Which should be used to explore the entire hierarchy and table
definitions of the Configuration Management Database Classes?
,A. Reports
B. CI Class Manager
C. Application Menus
D. Dependency View.
Answer: B. CI Class Manager
(Pg. 33)
⩥ Which of the following cannot be defined or set through a Catalog UI
Policy?
A. Setting a variable to mandatory
B. Apply a requirement to all form views
C. Setting a catalog category to visible
D. Setting a variable to read-only.
Answer: B. Apply a requirement to all form views
(Pg.148)
⩥ Which type of catalog item should be used to create an incident record
from the portal?
, A. Incident Template
B. Request Item
C. Order Guide
D. Record Producer.
Answer: D. Record Producer
(Pg. 138)
⩥ Which incident management roles are activated by installing the
ITSM Roles plugin (com.snc.itsm.roles)? (Choose two.)
A. sn_incident_read
B. itsm_incident_read
C. incident_manager
D. sn_incident_write
E. itsm_incident_write.
Answer: A. sn_incident_read
D. sn.incident_write
⩥ A customer requests that when the Service Desk agent clicks on the
information icon for the Caller's name, the quick view frame shows only
the following fields:
User name -
2026 268 QUESTIONS WITH COMPLETE
SOLUTIONS VERIFIED CONTENT GRADED
A+
⩥ Which field from the configuration item will automatically populate
in the Assignment group field of an incident record?
A. Managed by
B. Support group
C. Approval group
D. Change group.
Answer: B. Support group
(Pg. 290)
⩥ Which of the following are defined for a given change model?
(Choose three.)
A. Phase transitions
B. State model
C. State transition conditions
,D. Phase model
E. State transitions.
Answer: B. State model
C. State transition conditions
E. State transitions
(Pg. 398)
⩥ When is a change task for Post Implementation Review created for an
unauthorized change?
A. When the change request moves to Close
B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess.
Answer: C. When the change request moves to a state of Review
(Pg. 454)
⩥ Which should be used to explore the entire hierarchy and table
definitions of the Configuration Management Database Classes?
,A. Reports
B. CI Class Manager
C. Application Menus
D. Dependency View.
Answer: B. CI Class Manager
(Pg. 33)
⩥ Which of the following cannot be defined or set through a Catalog UI
Policy?
A. Setting a variable to mandatory
B. Apply a requirement to all form views
C. Setting a catalog category to visible
D. Setting a variable to read-only.
Answer: B. Apply a requirement to all form views
(Pg.148)
⩥ Which type of catalog item should be used to create an incident record
from the portal?
, A. Incident Template
B. Request Item
C. Order Guide
D. Record Producer.
Answer: D. Record Producer
(Pg. 138)
⩥ Which incident management roles are activated by installing the
ITSM Roles plugin (com.snc.itsm.roles)? (Choose two.)
A. sn_incident_read
B. itsm_incident_read
C. incident_manager
D. sn_incident_write
E. itsm_incident_write.
Answer: A. sn_incident_read
D. sn.incident_write
⩥ A customer requests that when the Service Desk agent clicks on the
information icon for the Caller's name, the quick view frame shows only
the following fields:
User name -
