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OTP28 Onderzoeksrapport | HCD-methode | Saxion | 2025/26

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Gehaald met een 8. Dit is een onderzoeksrapport voor OTP28 Ontwerpgericht onderzoek aan Saxion Hogeschool, waarin de Human-Centered Design (HCD)-methode wordt toegepast op een dagbesteding voor ouderen. Het rapport behandelt alle vier HCD-fases (discover, define, develop, deliver) met focus op het verbeteren van het overdrachtsproces rondom cliëntwerkzaamheden, inclusief stakeholderanalyse, contextual interviews, persona-ontwikkeling en brainwriting-sessies.

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,Voorwoord
Het onderzoek voor OTP 28 is uitgevoerd middels de HCD-methode (Van ’t Veer et al., 2020) op een
dagbesteding voor ouderen met psychische en lichamelijke problematiek. Het gaat om een
dagbesteding met 35 cliënten. Op deze dagbesteding wordt gekookt, gewandeld en gefietst, er
worden spellen gespeeld en er worden creatieve werkzaamheden uitgevoerd.

Het verslag begint met de Inleiding en verantwoording van methoden, waarin de algemene
probleemschets, de onderzoeks- en deelvragen en de beschrijving van de methoden worden
toegelicht. Hierna volgt de Uitkomsten van methode per fase waarin antwoord wordt gegeven op de
deelvragen per fase van de HCD-methode. Het verslag eindigt met een Reflectie op het onderzoek.

, Inhoud
1 Inleiding en verantwoording van de methoden ............................................................................ 4
1.1 Algemene probleemschets ........................................................................................................ 4
1.2 Onderzoeks- en deelvragen....................................................................................................... 4
1.3 Beschrijven van methoden ........................................................................................................ 4
2 Uitkomsten van methoden per fase ................................................................................................. 6
2.1 Uitkomsten discoverfase ........................................................................................................... 6
2.2 Uitkomsten definefase .............................................................................................................. 7
2.3 Uitkomsten developfase............................................................................................................ 7
2.4 Uitkomsten deliverfase ............................................................................................................. 8
3 Reflectie .......................................................................................................................................... 10
Bronnenlijst ....................................................................................................................................... 11
Bijlagen .............................................................................................................................................. 13
Bijlage A – Stakeholderanalyse...................................................................................................... 13
Bijlage B – Interviewvragen ........................................................................................................... 14
Bijlage C – Persona ........................................................................................................................ 15
Bijlage D – Brainwriting ................................................................................................................. 18
Bijlage E – Contextual interview .................................................................................................... 19
Bijlage F – Contextual interview .................................................................................................... 19
Bijlage G – Toestemmingsformulier .............................................................................................. 20

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Uploaded on
May 14, 2026
Number of pages
21
Written in
2025/2026
Type
CASE
Professor(s)
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Grade
8-9

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