PNR 415 Exam Questions & Answers
(Grade A+)
•Conceptual framework -
correct answer ✅A written framework to guide the development,
preparation, and interpretation of financial accounting information.
•Patient Acuity -
correct answer ✅the measure of nursing workload generated for
each patient
•Self regulation -
correct answer ✅the exercise of voluntary control over the self to
bring the self into line with preferred standards
conflict Resolution Approaches -
correct answer ✅◦Avoiding
◦Accommodating
◦Competing
◦Compromising
◦Collaborating
◦Negotiating
◦Confronting
,PNR 415 Exam Questions & Answers
(Grade A+)
Types of conflict: -
correct answer ✅◦Intrapersonal
◦Interpersonal
◦Organizational
Conflict Techniques (Strategies to facilitate conflict resolution) -
correct answer ✅◦Open, honest communication
◦Private, relaxed, comfortable setting for discussion
◦Expectation of compliance to results by both sides
Conflict prevention & management -
correct answer ✅Leadership and management roles:
◦Distinguish constructive conflict from destructive conflict
When conflict is destructive, managers must deal appropriately
with the conflict.
◦Model conflict resolution behaviors
◦Lessen perceptual differences of parties
◦Assist parties to identify resolution techniques
◦Create an environment conducive to conflict resolution
◦If conflict cannot be resolved, minimize or lessen the perceptions
of conflicting parties.
,PNR 415 Exam Questions & Answers
(Grade A+)
Sources of Conflict -
correct answer ✅}Allocation/availability of resources
}Personality differences
}Differences in values
}Internal/external pressures
}Cultural differences
}Competition
}Differences in goals
}Issues of personal/professional control
incompatible goals, differentiation, interdependence, scarce
resources, ambiguous rules, poor communication
What is mediation? -
correct answer ✅a neutral third party acts as a mediator and
works with both sides in the dispute to facilitate a resolution
values clarification -
correct answer ✅process by which people come to understand
their own values and value system
, PNR 415 Exam Questions & Answers
(Grade A+)
Organization of Health Care in Canada -
correct answer ✅- Federal
- Provincial
- Health Authorities (Regional and First Nations Health Authority)
•Canadian provinces are constitutionally responsible for the
administration and delivery of health services (Constitution Act,
1867).
•Provinces decide how much money to spend on health services,
where to deliver these services, where to locate hospitals, and how
many doctors are needed.
The federal government is responsible for health care: -
correct answer ✅•in the Yukon, Nunavut, and the Northwest
Territories and
•of Aboriginal people who live on reserve, members of the armed
forces and veterans, the Royal Canadian Mounted Police (RCMP),
and inmates of federal institutions.
(Grade A+)
•Conceptual framework -
correct answer ✅A written framework to guide the development,
preparation, and interpretation of financial accounting information.
•Patient Acuity -
correct answer ✅the measure of nursing workload generated for
each patient
•Self regulation -
correct answer ✅the exercise of voluntary control over the self to
bring the self into line with preferred standards
conflict Resolution Approaches -
correct answer ✅◦Avoiding
◦Accommodating
◦Competing
◦Compromising
◦Collaborating
◦Negotiating
◦Confronting
,PNR 415 Exam Questions & Answers
(Grade A+)
Types of conflict: -
correct answer ✅◦Intrapersonal
◦Interpersonal
◦Organizational
Conflict Techniques (Strategies to facilitate conflict resolution) -
correct answer ✅◦Open, honest communication
◦Private, relaxed, comfortable setting for discussion
◦Expectation of compliance to results by both sides
Conflict prevention & management -
correct answer ✅Leadership and management roles:
◦Distinguish constructive conflict from destructive conflict
When conflict is destructive, managers must deal appropriately
with the conflict.
◦Model conflict resolution behaviors
◦Lessen perceptual differences of parties
◦Assist parties to identify resolution techniques
◦Create an environment conducive to conflict resolution
◦If conflict cannot be resolved, minimize or lessen the perceptions
of conflicting parties.
,PNR 415 Exam Questions & Answers
(Grade A+)
Sources of Conflict -
correct answer ✅}Allocation/availability of resources
}Personality differences
}Differences in values
}Internal/external pressures
}Cultural differences
}Competition
}Differences in goals
}Issues of personal/professional control
incompatible goals, differentiation, interdependence, scarce
resources, ambiguous rules, poor communication
What is mediation? -
correct answer ✅a neutral third party acts as a mediator and
works with both sides in the dispute to facilitate a resolution
values clarification -
correct answer ✅process by which people come to understand
their own values and value system
, PNR 415 Exam Questions & Answers
(Grade A+)
Organization of Health Care in Canada -
correct answer ✅- Federal
- Provincial
- Health Authorities (Regional and First Nations Health Authority)
•Canadian provinces are constitutionally responsible for the
administration and delivery of health services (Constitution Act,
1867).
•Provinces decide how much money to spend on health services,
where to deliver these services, where to locate hospitals, and how
many doctors are needed.
The federal government is responsible for health care: -
correct answer ✅•in the Yukon, Nunavut, and the Northwest
Territories and
•of Aboriginal people who live on reserve, members of the armed
forces and veterans, the Royal Canadian Mounted Police (RCMP),
and inmates of federal institutions.
