ASAP PACE Certification Exam Latest Questions
and Answers | Professional Prep | Grade A+
• Communication Cycle -✓✓Sender > Message > Receiver
• Main 3 Components of Communication -✓✓1. Word Choice
2. Tone of Voice
3. Body Language
• Word Choice (% of meaning) -✓✓10%
• Tone of Voice (% of meaning) -✓✓35%
• Body Language (% of meaning) -✓✓55%
• Tone of Voice Elements -✓✓Pitch, Pace, Volume, Inflection, Emphasis
• Body Language Elements -✓✓Eye Contact, Facial Expression, Positioning,
Gestures
• Context Elements -✓✓Place, People, Purpose
• Non-Verbal Listening Skills -✓✓Don't interrupt, remove distractions, nod,
mirror the communicator, take notes
• Verbal Listening Skills -✓✓Probe, clarify, paraphrase, reflect, encourage
,• 4 Communication Styles -✓✓1. The Director
2. The Socializer
3. The Thinker
4. The Relator
• inflection -✓✓Change in pitch or tone of the voice
• The director -✓✓Direct and guarded
• The thinker -✓✓Indirect and guarded
• The realator -✓✓Indirect and open
• The socializer -✓✓Direct and open
• Elements of Emotional Intelligence (EQ) -✓✓personal competence and social
competence
• Personal Competence (EQ) Elements -✓✓self awareness and self management
• social competence (EQ) Elements -✓✓social awareness and relationship
management
• self-awareness (EQ) -✓✓understand your own emotions
, • self-management (EQ) -✓✓Managing your own emotions and behaviors
• social awareness (EQ) -✓✓Identify and understand the emotions of others
• relationship management (EQ) -✓✓Manage interactions with others successfully
• prescriptive feedback -✓✓Offer a solution for the problem, what they can do
different next time
• descriptive feedback -✓✓State what didn't work and why, no judgement l, stick
to the facts
• Receiving Positive Feedback -✓✓Accept it, show gratitude, make note
• Receiving Negative Feedback -✓✓Listen, clarify, manage emotions
• constructive conflict -✓✓Can lead to better decisions, more creative problem
solving and stronger relationships
• Destructive conflict -✓✓Creates negative outcomes, broken relationships,
decreased productivity and harms reputation
• Handling gossip -✓✓Silence is implicit agreement and acceptance - don't stay
silent, counter with facts, change the subject, distance yourself
and Answers | Professional Prep | Grade A+
• Communication Cycle -✓✓Sender > Message > Receiver
• Main 3 Components of Communication -✓✓1. Word Choice
2. Tone of Voice
3. Body Language
• Word Choice (% of meaning) -✓✓10%
• Tone of Voice (% of meaning) -✓✓35%
• Body Language (% of meaning) -✓✓55%
• Tone of Voice Elements -✓✓Pitch, Pace, Volume, Inflection, Emphasis
• Body Language Elements -✓✓Eye Contact, Facial Expression, Positioning,
Gestures
• Context Elements -✓✓Place, People, Purpose
• Non-Verbal Listening Skills -✓✓Don't interrupt, remove distractions, nod,
mirror the communicator, take notes
• Verbal Listening Skills -✓✓Probe, clarify, paraphrase, reflect, encourage
,• 4 Communication Styles -✓✓1. The Director
2. The Socializer
3. The Thinker
4. The Relator
• inflection -✓✓Change in pitch or tone of the voice
• The director -✓✓Direct and guarded
• The thinker -✓✓Indirect and guarded
• The realator -✓✓Indirect and open
• The socializer -✓✓Direct and open
• Elements of Emotional Intelligence (EQ) -✓✓personal competence and social
competence
• Personal Competence (EQ) Elements -✓✓self awareness and self management
• social competence (EQ) Elements -✓✓social awareness and relationship
management
• self-awareness (EQ) -✓✓understand your own emotions
, • self-management (EQ) -✓✓Managing your own emotions and behaviors
• social awareness (EQ) -✓✓Identify and understand the emotions of others
• relationship management (EQ) -✓✓Manage interactions with others successfully
• prescriptive feedback -✓✓Offer a solution for the problem, what they can do
different next time
• descriptive feedback -✓✓State what didn't work and why, no judgement l, stick
to the facts
• Receiving Positive Feedback -✓✓Accept it, show gratitude, make note
• Receiving Negative Feedback -✓✓Listen, clarify, manage emotions
• constructive conflict -✓✓Can lead to better decisions, more creative problem
solving and stronger relationships
• Destructive conflict -✓✓Creates negative outcomes, broken relationships,
decreased productivity and harms reputation
• Handling gossip -✓✓Silence is implicit agreement and acceptance - don't stay
silent, counter with facts, change the subject, distance yourself
