ProServe Certification Questions and Answers
(2026/2027) | Updated Review | A+ Verified
• what is a primary provider . Answer: have direct contact with patrons; security
staff monitor customers upon arrival or departure, observe their behaviour and may
see liquor being hidden
• what roles are primary providers . Answer: Bartenders, servers, greeters, hosts
and delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the
sampling of liquor products
Drink ticket-takers and sellers
Security staff
• what is a secondary provider . Answer: do not sell, serve or deliver liquor, but
they do work at places where liquor is served or sold; they do not usually have
direct contact with patrons
• what roles are secondary providers . Answer: Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
, • AGLC . Answer: Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
• alcohol/liquor . Answer: beverages that are intended for human consumption
containing over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
• alcohol poisoning . Answer: caused by drinking too much alcohol at one time;
can cause coma and/or death
• blood alcohol concentration (BAC) . Answer: measurement of pure alcohol in a
person's blood; measured as milligrams percent (mg %)
• when is someone legally impaired . Answer: if their BAC is over .08%
• binge drinking . Answer: men: drinking five or more alcoholic drinks at one
sitting
women: four or more drinks
• blackouts . Answer: a temporary condition that affects memory and is
characterized by a sense of lost time; it is often caused by drinking a large amount
of alcohol on one occasion
• duty of care . Answer: an obligation to ensure liquor is sold, served or delivered
in safe and responsible ways
• bootlegging . Answer: the act of making of transporting alcoholic liquor for sale
illegally; buying alcohol from a store and selling it as a second-party sale to a
minor or an intoxicated person
(2026/2027) | Updated Review | A+ Verified
• what is a primary provider . Answer: have direct contact with patrons; security
staff monitor customers upon arrival or departure, observe their behaviour and may
see liquor being hidden
• what roles are primary providers . Answer: Bartenders, servers, greeters, hosts
and delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the
sampling of liquor products
Drink ticket-takers and sellers
Security staff
• what is a secondary provider . Answer: do not sell, serve or deliver liquor, but
they do work at places where liquor is served or sold; they do not usually have
direct contact with patrons
• what roles are secondary providers . Answer: Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
, • AGLC . Answer: Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
• alcohol/liquor . Answer: beverages that are intended for human consumption
containing over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
• alcohol poisoning . Answer: caused by drinking too much alcohol at one time;
can cause coma and/or death
• blood alcohol concentration (BAC) . Answer: measurement of pure alcohol in a
person's blood; measured as milligrams percent (mg %)
• when is someone legally impaired . Answer: if their BAC is over .08%
• binge drinking . Answer: men: drinking five or more alcoholic drinks at one
sitting
women: four or more drinks
• blackouts . Answer: a temporary condition that affects memory and is
characterized by a sense of lost time; it is often caused by drinking a large amount
of alcohol on one occasion
• duty of care . Answer: an obligation to ensure liquor is sold, served or delivered
in safe and responsible ways
• bootlegging . Answer: the act of making of transporting alcoholic liquor for sale
illegally; buying alcohol from a store and selling it as a second-party sale to a
minor or an intoxicated person
