MGT 325 USM Final 2022 Exam
Questions and Answers15
Garvin's dimensions of quality include all of the following, except - ANSWERS-perfection
A producer would most likely view quality as - ANSWERS-quality of conformance
TQM principles include - ANSWERS-decreased product inspections
A _____________ shows the relationship between two variables in a process. - ANSWERS-
scatter diagram
_____________ is how well a product or service does what it is supposed to do. - ANSWERS-
fitness for use
__________________ proposed the concept of total quality control. - ANSWERS-Feigenbaum
Appraisal costs - ANSWERS-include inspection, testing, equipment, and operator costs
Crosby is best known for his ideas on - ANSWERS-the cost of quality
The top quality award in the U.S. is the - ANSWERS-Malcolm Baldrige Award
The QPR (quality-productivity ratio) can be improved by all of the following except - ANSWERS-
increasing the production rate
, A black belt in a six sigma program is - ANSWERS-a full time position as a project leader
3.4 DPMO is - ANSWERS-almost zero defects
What are the extra items added to basic features known as? - ANSWERS-features
The monitoring of production or processes using statistical quality control methods is known as:
- ANSWERS-process control
The strategic goal in TQM is: - ANSWERS-continuous quality improvement
__________ involves everyone in a process of continuous improvement. - ANSWERS-kaizen
Six Sigma is: - ANSWERS--Project-oriented
-Improves processes
-Is systematic
all of the above
DPMO stands for - ANSWERS-defects per million opportunities
The following steps of align, mobilize, accelerate, and govern deal with: - ANSWERS-six sigma
The ease of getting repairs, the speed of repairs, and the courtesy and competence of the repair
person are all part of the dimension of quality known as Aesthetics. - ANSWERS-F
In TQM the quality standard is "very few defects". - ANSWERS-F
Questions and Answers15
Garvin's dimensions of quality include all of the following, except - ANSWERS-perfection
A producer would most likely view quality as - ANSWERS-quality of conformance
TQM principles include - ANSWERS-decreased product inspections
A _____________ shows the relationship between two variables in a process. - ANSWERS-
scatter diagram
_____________ is how well a product or service does what it is supposed to do. - ANSWERS-
fitness for use
__________________ proposed the concept of total quality control. - ANSWERS-Feigenbaum
Appraisal costs - ANSWERS-include inspection, testing, equipment, and operator costs
Crosby is best known for his ideas on - ANSWERS-the cost of quality
The top quality award in the U.S. is the - ANSWERS-Malcolm Baldrige Award
The QPR (quality-productivity ratio) can be improved by all of the following except - ANSWERS-
increasing the production rate
, A black belt in a six sigma program is - ANSWERS-a full time position as a project leader
3.4 DPMO is - ANSWERS-almost zero defects
What are the extra items added to basic features known as? - ANSWERS-features
The monitoring of production or processes using statistical quality control methods is known as:
- ANSWERS-process control
The strategic goal in TQM is: - ANSWERS-continuous quality improvement
__________ involves everyone in a process of continuous improvement. - ANSWERS-kaizen
Six Sigma is: - ANSWERS--Project-oriented
-Improves processes
-Is systematic
all of the above
DPMO stands for - ANSWERS-defects per million opportunities
The following steps of align, mobilize, accelerate, and govern deal with: - ANSWERS-six sigma
The ease of getting repairs, the speed of repairs, and the courtesy and competence of the repair
person are all part of the dimension of quality known as Aesthetics. - ANSWERS-F
In TQM the quality standard is "very few defects". - ANSWERS-F
