New SMB Exam ACTUAL QUESTIONS
AND CORRECT ANSWERS
Technical and Interpersonal - CORRECT ANSWER Providing customer service excellence
includes using the GRACE process, having technical and product knowledge, as well as having
certain skills and mindset characteristics. Which of the following are the two SKILLS technicians
need to provide customer service excellence? (Select Two)
802.11n - CORRECT ANSWER What following wireless standards can provide the fastest
wireless internet speeds?
In a central, open location - CORRECT ANSWER What best describes the location the
advanced wireless gateway should be installed in a business to provide sufficient wireless coverage?
Customers who have a small physical footprint where one Wi-Fi access point is sufficient for
coverage - CORRECT ANSWER Spectrum BC Wi-Fi LAN is targeted to what type of
customers?
Trace route - CORRECT ANSWER What TCP/IP troubleshooting test that traces the path from
computer to a destination, and shows each router between the starting point and the final destination?
OSI - CORRECT ANSWER What is a conceptual model that shows how layers can work
together to make communication possible on a network from one device to another?
DNS - CORRECT ANSWER What is the following service that enables people to surf the
Internet using words or names rather than having to remember IP addresses for the websites they want
to visit?
The computer cannot connect to a router and cannot communicate on the router's network -
CORRECT ANSWER If a computer at a business has an IP address of 169.254.X.X (otherwise
known as an APIPA IP address), what does this tell you about the computer?
NO - CORRECT ANSWER A business has two locations across town, with one computer at
each location. After this business's network was setup, one computer has an IP address and subnet of
192.168.10.1 255.255.0.0, and the other has an IP address and subnet of 192.168.1.2 255.255.255.0.
, The business's goal is for these two computers to share private data on its internal network. Based on
this example, are the two computers on the same network and able to share the business's private
data?
DHCP - CORRECT ANSWER What is the service in a router that configures and provides
computers with the correct IP information?
TCP/IP - CORRECT ANSWER What is the standard Internet protocol for all computers, and
like devices, wanting to connect to the Internet and communicate with each other?
Verify the IP address, Confirm Internet connectivity, Wrap-up/clean up, Educate customer -
CORRECT ANSWER After a cable modem is installed for a Spectrum BC Internet customer,
what four installation elements/actions should the technician do to complete the install? NOTE:
Sequence/order is important.
5 days prior to the install day - CORRECT ANSWER Prior to SIP Trunks installation, when is
the pre-installation call scheduled?
DOCSIS - CORRECT ANSWER During SIP Trunks installation, which network connection
type requires the WAN port on the ESG to be configured for dynamic (DHCP) IP address
assignment?
23 - CORRECT ANSWER What is the maximum number of concurrent calls possible on a SIP
trunk over HFC (hybrid fiber/coax)?
The ESG
The customer PBX interface - CORRECT ANSWER What two things are different between a
Spectrum PRI and Spectrum SIP Trunks? (Select Two)
When the customer has a certified IP PBX at their location - CORRECT ANSWER If a
customer is interested in a trunk service, when would it be recommended that the customer use a SIP
trunk?
AND CORRECT ANSWERS
Technical and Interpersonal - CORRECT ANSWER Providing customer service excellence
includes using the GRACE process, having technical and product knowledge, as well as having
certain skills and mindset characteristics. Which of the following are the two SKILLS technicians
need to provide customer service excellence? (Select Two)
802.11n - CORRECT ANSWER What following wireless standards can provide the fastest
wireless internet speeds?
In a central, open location - CORRECT ANSWER What best describes the location the
advanced wireless gateway should be installed in a business to provide sufficient wireless coverage?
Customers who have a small physical footprint where one Wi-Fi access point is sufficient for
coverage - CORRECT ANSWER Spectrum BC Wi-Fi LAN is targeted to what type of
customers?
Trace route - CORRECT ANSWER What TCP/IP troubleshooting test that traces the path from
computer to a destination, and shows each router between the starting point and the final destination?
OSI - CORRECT ANSWER What is a conceptual model that shows how layers can work
together to make communication possible on a network from one device to another?
DNS - CORRECT ANSWER What is the following service that enables people to surf the
Internet using words or names rather than having to remember IP addresses for the websites they want
to visit?
The computer cannot connect to a router and cannot communicate on the router's network -
CORRECT ANSWER If a computer at a business has an IP address of 169.254.X.X (otherwise
known as an APIPA IP address), what does this tell you about the computer?
NO - CORRECT ANSWER A business has two locations across town, with one computer at
each location. After this business's network was setup, one computer has an IP address and subnet of
192.168.10.1 255.255.0.0, and the other has an IP address and subnet of 192.168.1.2 255.255.255.0.
, The business's goal is for these two computers to share private data on its internal network. Based on
this example, are the two computers on the same network and able to share the business's private
data?
DHCP - CORRECT ANSWER What is the service in a router that configures and provides
computers with the correct IP information?
TCP/IP - CORRECT ANSWER What is the standard Internet protocol for all computers, and
like devices, wanting to connect to the Internet and communicate with each other?
Verify the IP address, Confirm Internet connectivity, Wrap-up/clean up, Educate customer -
CORRECT ANSWER After a cable modem is installed for a Spectrum BC Internet customer,
what four installation elements/actions should the technician do to complete the install? NOTE:
Sequence/order is important.
5 days prior to the install day - CORRECT ANSWER Prior to SIP Trunks installation, when is
the pre-installation call scheduled?
DOCSIS - CORRECT ANSWER During SIP Trunks installation, which network connection
type requires the WAN port on the ESG to be configured for dynamic (DHCP) IP address
assignment?
23 - CORRECT ANSWER What is the maximum number of concurrent calls possible on a SIP
trunk over HFC (hybrid fiber/coax)?
The ESG
The customer PBX interface - CORRECT ANSWER What two things are different between a
Spectrum PRI and Spectrum SIP Trunks? (Select Two)
When the customer has a certified IP PBX at their location - CORRECT ANSWER If a
customer is interested in a trunk service, when would it be recommended that the customer use a SIP
trunk?
