MGMT 3010 Exam 1 ACTUAL
QUESTIONS AND CORRECT ANSWERS
Define Organizational Behavior - CORRECT ANSWER the actions of individuals and groups
in an organizational context. Basically what people do at work and why they do it.
Managing Organizational Behavior - CORRECT ANSWER actions focused on acquiring,
developing, and applying the knowledge and skills of people.
Strategic Approach - CORRECT ANSWER an approach that involves organizing and managing
the people's knowledge and skills effectively to implement the organization's strategy and gain a
competitive advantage. Integrates knowledge from psychology, social psychology, sociology,
economics, and cultural anthropology. Focuses on behaviors and processes that help to create
competitive advantages and financial success (goal is to improve the outcomes of organizations).
Positive Organizational Behavior - CORRECT ANSWER an approach to managing people that
nurtures each individual's greatest strengths and helps people use them to their and the organization's
advantage
productivity - CORRECT ANSWER output of individuals and groups
satisfaction - CORRECT ANSWER feelings that individuals and groups have about their work
and the workplace
organizational success - CORRECT ANSWER in terms of competitive advantage and
ultimately financial performance
Organization - CORRECT ANSWER a collection of individuals forming a coordinated system
of specialized activities for the purpose of achieving certain goals over an extended period of time.
It is characterized by: a network of individuals, system, coordinated activities, division of labor, goal
orientation, and continuity over time.
,Competitive Advantage - CORRECT ANSWER A competitive advantage is an advantage
enjoyed by an organization that can perform some aspect of its work better than competitors or in a
way that competitors cannot duplicate such that it offers products/services that are more valuable to
customers. In order to have a competitive advantage in human capital you need value, rarity, and
inimitable.
A critical resource and represents capacity for today's work and potential to exploit tomorrow's
opportunities
When Human Capital is a Source of Competitive Advantage - CORRECT ANSWER In order to
have a competitive advantage in human capital you need value, rarity, and inimitable.
- Human Capital Value: Associates are capable of performing the basic work of the organization
- Human Capital Rareness: Skills and talents of associates are unique in the industry
- Human Capital Imitability: Skills and talents of associates cannot be copied by other organizations
Five Characteristics of High-Involvement Management - CORRECT ANSWER a. Selective
Hiring: Choose the right people, make the company attractive. Large pool of applicants are built
through advertising, word of mouth, and internal recommendations. Applicants are evaluated
rigorously using multiple interviews, tests, and other selection tools. Applicants are selected on the
basis of not only skills but also fit with the culture and mission.
b. Extensive Training: New associates and managers are thoroughly trained for job skills through
dedicated training exercises as well as on-the-job training. They also participate in structured
discussions of culture and mission. Existing associates and managers are expected or required to
enhance their skills each year through in-house or outside training and development. Often, existing
associates and managers are rotated into different jobs for the purpose of acquiring additional skills.
c. Decision Power: Give employees autonomy and give them as much freedom as possible. Associates
are given authority to make decisions affecting their work and performance. Associates handle only
those issues about which they have proper knowledge. Lower-level managers shift from closely
supervising work to coaching associates. In addition to having authority to make certain decisions,
associates participate in decisions made by lower-level and even middle managers.
d. Information Sharing: Know all relevant information. Associates are given information concerning a
broad variety of operational and strategic issues. Information is provided through bulletin boards,
company intranets, meetings, posted performance displays, and newsletters. Give all information you
can through lots of different channel
, High-Involvement Managers - CORRECT ANSWER - Identify situations in which
responsibility can be delegated
- manage through encouragement and commitment rather than fears or threats
- respect and value each associate's skills and knowledge
- invest effort into building and maintaining trust
Organizational Diversity - CORRECT ANSWER Diversity is a group characteristic that refers
to the differences among those people on any relevant dimension. A person that is different from
others in a group.
Diversity Management - CORRECT ANSWER is managing diversity to develop an inclusive
work environment so that all employees are empowered to do their best.
multicultural - an organization in which the organizational culture values difference
plural - an organization that has a diverse workforce and takes steps to be inclusive and respectful of
differences, but where diversity is tolerated rather than truly value. respects diversity, tolerates
differences, but doesn't value it. tells everyone to assimilate.
monolithic - an organization that is homogeneous. diversity is discouraged and similarities are
celebrated.
Changing Population Demands - CORRECT ANSWER over the past 10 years, one-third of
people entering the US workforce have been members of racial or ethnic minority groups. this
proportion is expected to increase. Also, there is an increase in the older working ages.
Affirmative Management V. Diversity Management - CORRECT ANSWER Affirmative action:
- To prevent and remedy discrimination. concerned about not getting sued and looking good on paper.
- Assumes individuals will individually assimilate into the organization (adapt)
- Recruitment, mobility, and retention
- Does not address the cause of situations Diversity Problems
- Individuals who are disadvantaged (usually racial and ethnic minorities, women, people with
disabilities)
- Temporary - until there is appropriate representation of disadvantaged groups
QUESTIONS AND CORRECT ANSWERS
Define Organizational Behavior - CORRECT ANSWER the actions of individuals and groups
in an organizational context. Basically what people do at work and why they do it.
Managing Organizational Behavior - CORRECT ANSWER actions focused on acquiring,
developing, and applying the knowledge and skills of people.
Strategic Approach - CORRECT ANSWER an approach that involves organizing and managing
the people's knowledge and skills effectively to implement the organization's strategy and gain a
competitive advantage. Integrates knowledge from psychology, social psychology, sociology,
economics, and cultural anthropology. Focuses on behaviors and processes that help to create
competitive advantages and financial success (goal is to improve the outcomes of organizations).
Positive Organizational Behavior - CORRECT ANSWER an approach to managing people that
nurtures each individual's greatest strengths and helps people use them to their and the organization's
advantage
productivity - CORRECT ANSWER output of individuals and groups
satisfaction - CORRECT ANSWER feelings that individuals and groups have about their work
and the workplace
organizational success - CORRECT ANSWER in terms of competitive advantage and
ultimately financial performance
Organization - CORRECT ANSWER a collection of individuals forming a coordinated system
of specialized activities for the purpose of achieving certain goals over an extended period of time.
It is characterized by: a network of individuals, system, coordinated activities, division of labor, goal
orientation, and continuity over time.
,Competitive Advantage - CORRECT ANSWER A competitive advantage is an advantage
enjoyed by an organization that can perform some aspect of its work better than competitors or in a
way that competitors cannot duplicate such that it offers products/services that are more valuable to
customers. In order to have a competitive advantage in human capital you need value, rarity, and
inimitable.
A critical resource and represents capacity for today's work and potential to exploit tomorrow's
opportunities
When Human Capital is a Source of Competitive Advantage - CORRECT ANSWER In order to
have a competitive advantage in human capital you need value, rarity, and inimitable.
- Human Capital Value: Associates are capable of performing the basic work of the organization
- Human Capital Rareness: Skills and talents of associates are unique in the industry
- Human Capital Imitability: Skills and talents of associates cannot be copied by other organizations
Five Characteristics of High-Involvement Management - CORRECT ANSWER a. Selective
Hiring: Choose the right people, make the company attractive. Large pool of applicants are built
through advertising, word of mouth, and internal recommendations. Applicants are evaluated
rigorously using multiple interviews, tests, and other selection tools. Applicants are selected on the
basis of not only skills but also fit with the culture and mission.
b. Extensive Training: New associates and managers are thoroughly trained for job skills through
dedicated training exercises as well as on-the-job training. They also participate in structured
discussions of culture and mission. Existing associates and managers are expected or required to
enhance their skills each year through in-house or outside training and development. Often, existing
associates and managers are rotated into different jobs for the purpose of acquiring additional skills.
c. Decision Power: Give employees autonomy and give them as much freedom as possible. Associates
are given authority to make decisions affecting their work and performance. Associates handle only
those issues about which they have proper knowledge. Lower-level managers shift from closely
supervising work to coaching associates. In addition to having authority to make certain decisions,
associates participate in decisions made by lower-level and even middle managers.
d. Information Sharing: Know all relevant information. Associates are given information concerning a
broad variety of operational and strategic issues. Information is provided through bulletin boards,
company intranets, meetings, posted performance displays, and newsletters. Give all information you
can through lots of different channel
, High-Involvement Managers - CORRECT ANSWER - Identify situations in which
responsibility can be delegated
- manage through encouragement and commitment rather than fears or threats
- respect and value each associate's skills and knowledge
- invest effort into building and maintaining trust
Organizational Diversity - CORRECT ANSWER Diversity is a group characteristic that refers
to the differences among those people on any relevant dimension. A person that is different from
others in a group.
Diversity Management - CORRECT ANSWER is managing diversity to develop an inclusive
work environment so that all employees are empowered to do their best.
multicultural - an organization in which the organizational culture values difference
plural - an organization that has a diverse workforce and takes steps to be inclusive and respectful of
differences, but where diversity is tolerated rather than truly value. respects diversity, tolerates
differences, but doesn't value it. tells everyone to assimilate.
monolithic - an organization that is homogeneous. diversity is discouraged and similarities are
celebrated.
Changing Population Demands - CORRECT ANSWER over the past 10 years, one-third of
people entering the US workforce have been members of racial or ethnic minority groups. this
proportion is expected to increase. Also, there is an increase in the older working ages.
Affirmative Management V. Diversity Management - CORRECT ANSWER Affirmative action:
- To prevent and remedy discrimination. concerned about not getting sued and looking good on paper.
- Assumes individuals will individually assimilate into the organization (adapt)
- Recruitment, mobility, and retention
- Does not address the cause of situations Diversity Problems
- Individuals who are disadvantaged (usually racial and ethnic minorities, women, people with
disabilities)
- Temporary - until there is appropriate representation of disadvantaged groups
