Your facility has enough cash reserves to purchase golf cars for the fleet. However, a
local bank will lend you 100% of the money you need for the purchase with no money
down. In the long run, which is the least expensive option?
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maybe better to take the money from bank since you want to keep a
certain amount of cash with you in case of slower months
,How is the "honor" determined before the round starts in a match play event?
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The side that has the honor on the first tee is decided by a draw (or coin flip
or tee toss). Thereafter, the side winning the hole has the honor at the next
tee. During the round, the ball farthest from the hole is always played first.
What is an example of a non-verbal communication in a customer interaction?
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attitude and posture
Allow 25% above the average daily demand for tournaments and maintenance is a
general guideline for estimating fleet size.
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true- about 25% for peak times
The "greeting" step in a challenging customer-relations situation allows the golf
professional to achieve what outcomes?
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acknowledge concerns and show understanding; respond to negative
statement in a positive manner; show willingness to engage in problem
, solving
How should one approach selecting the proper amount of insurance for their golf car
fleet operation?
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best insurer for long term, not cheapest
-combined policy that covers liability and property damage protection
-understand and comply with recommendations from insurance company
-follow and implement safety programs
How might a golf pro discover interest
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explore industry opportunities, connecting with people fist hand
experience
What is the most likely reason that electric cars would require more storage space
than gas cars?
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battery charging equipment; need a dedicated transformer and supply line
, What is the difference between routine and challenging customer relations situations
addressed by the positive engagement process model?
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challenging situations the stakes are higher than routine situations
When assessing the current state of a facility's tournament business what data is
important to obtain from past tournament records?
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revenues (amount and sources); number and type of events, and rounds
generated; services offered; current tournament customer base; staffing
levels; customers kudos and complaints; competition from other facilities
When defining the tournament, it is important to remember that tournament
objectives and strategies will differ from those in the facilities overall business plan
Give this one a try later!
false-objective of tournament and facility must be similar in order to create
the best strategies
n stroke play competition, Player A ask player B to lift his ball in the fairways as it
might interfere with his stroke. Player B is closer to the hole, so he chooses to play
first rather then lifting. What is players B penalty?
local bank will lend you 100% of the money you need for the purchase with no money
down. In the long run, which is the least expensive option?
Give this one a try later!
maybe better to take the money from bank since you want to keep a
certain amount of cash with you in case of slower months
,How is the "honor" determined before the round starts in a match play event?
Give this one a try later!
The side that has the honor on the first tee is decided by a draw (or coin flip
or tee toss). Thereafter, the side winning the hole has the honor at the next
tee. During the round, the ball farthest from the hole is always played first.
What is an example of a non-verbal communication in a customer interaction?
Give this one a try later!
attitude and posture
Allow 25% above the average daily demand for tournaments and maintenance is a
general guideline for estimating fleet size.
Give this one a try later!
true- about 25% for peak times
The "greeting" step in a challenging customer-relations situation allows the golf
professional to achieve what outcomes?
Give this one a try later!
acknowledge concerns and show understanding; respond to negative
statement in a positive manner; show willingness to engage in problem
, solving
How should one approach selecting the proper amount of insurance for their golf car
fleet operation?
Give this one a try later!
best insurer for long term, not cheapest
-combined policy that covers liability and property damage protection
-understand and comply with recommendations from insurance company
-follow and implement safety programs
How might a golf pro discover interest
Give this one a try later!
explore industry opportunities, connecting with people fist hand
experience
What is the most likely reason that electric cars would require more storage space
than gas cars?
Give this one a try later!
battery charging equipment; need a dedicated transformer and supply line
, What is the difference between routine and challenging customer relations situations
addressed by the positive engagement process model?
Give this one a try later!
challenging situations the stakes are higher than routine situations
When assessing the current state of a facility's tournament business what data is
important to obtain from past tournament records?
Give this one a try later!
revenues (amount and sources); number and type of events, and rounds
generated; services offered; current tournament customer base; staffing
levels; customers kudos and complaints; competition from other facilities
When defining the tournament, it is important to remember that tournament
objectives and strategies will differ from those in the facilities overall business plan
Give this one a try later!
false-objective of tournament and facility must be similar in order to create
the best strategies
n stroke play competition, Player A ask player B to lift his ball in the fairways as it
might interfere with his stroke. Player B is closer to the hole, so he chooses to play
first rather then lifting. What is players B penalty?
