BUSI 240 Quiz 6
• Question 1
2 out of 2 points
Jazmin is quick to complain about Timothy's lack of contribution on the team. She
threatens posting pictures of the team working without him for the manager to see.Jazmin
is using power.
Selected coercive
Answer:
Response Coercive power is the ability to apply punishment. This occurs when
Feedback:
managers warn employees about the consequences of poor performance, yet
employees also have coercive power. For example, employees might criticize
coworkers when they disregard team norms.Many firms rely on this coercive
power to control coworker behavior inteam settings.
• Question 2
2 out of 2 points
Scenario C
At DoubleTalk, Inc., Joe, a supervisor, pushes his employees' performance by constantly
checking their work and threatening them if they fail to keep their deadlines. After months
of mistreatment, the employees get together and sign aletter to the human resources
department to express their grievances.
What form of influence are the employees using?
Selected coalition formation
Answer:
Response When people lack sufficient power alone to influence others in the
Feedback:
organization, they might form a coalition of people who support the
proposed change.
• Question 3
0 out of 2 points
Which of the following is the most common form of influence in high power distancecultures?
Selected ingratiation
Answer:
Response The silent application of authority occurs when someone complies witha
Feedback:
request because of the requester's legitimate power as well as the target
person's role expectations. Silent authority is the most common form of
influence in high power distance cultures.
• Question 4
2 out of 2 points
Scenario A
, Your team is allocated a project involving a major client, the Beswick Company. Although
the organization has many clients, this client, and project, is the largest source of revenue
and affects the work of several other teams in the organization.The project requires
continuous involvement with the client, so any problems withthe client are immediately felt
by others in the organization.
Jamie, a member of your team, is the only person in the company with whom thisclient is
willing to deal. It can be said that Jamie has
Selected a low degree of substitutability.
Answer:
Response Substitutability refers to the availability of alternatives. Power is strongest
Feedback:
when someone has a monopoly over a valued resource. Conversely, power
decreases as the number of alternative sources ofthe critical resource
increases.
• Question 5
0 out of 2 points
People with expertise tend to have more influence using persuasion, whereas thosewith a
strong legitimate power base are usually more successful applying
Selected assertiveness
Answer:
.
Response The most appropriate influence strategy depends on a few contingencies.
Feedback:
People with expertise tend to have more influence using persuasion,
whereas those with a strong legitimate power baseare usually more
successful applying silent authority.
• Question 6
2 out of 2 points
An influence tactic is called "soft" when it
Selected is based on personal power.
Answer:
Response Persuasion, impression management, and exchange are called softtactics
Feedback:
because they rely more on personal sources of power.
• Question 7
2 out of 2 points
In which of the following ways are coalitions influential?
Selected They can be a source of power by symbolizing the legitimacy of theissue.
Answer:
A coalition is influential in three ways. First, it pools the power and
Response resources of many people, so the coalition potentially has more influence
Feedback:
than its members have if they operated alone. Second, the
• Question 1
2 out of 2 points
Jazmin is quick to complain about Timothy's lack of contribution on the team. She
threatens posting pictures of the team working without him for the manager to see.Jazmin
is using power.
Selected coercive
Answer:
Response Coercive power is the ability to apply punishment. This occurs when
Feedback:
managers warn employees about the consequences of poor performance, yet
employees also have coercive power. For example, employees might criticize
coworkers when they disregard team norms.Many firms rely on this coercive
power to control coworker behavior inteam settings.
• Question 2
2 out of 2 points
Scenario C
At DoubleTalk, Inc., Joe, a supervisor, pushes his employees' performance by constantly
checking their work and threatening them if they fail to keep their deadlines. After months
of mistreatment, the employees get together and sign aletter to the human resources
department to express their grievances.
What form of influence are the employees using?
Selected coalition formation
Answer:
Response When people lack sufficient power alone to influence others in the
Feedback:
organization, they might form a coalition of people who support the
proposed change.
• Question 3
0 out of 2 points
Which of the following is the most common form of influence in high power distancecultures?
Selected ingratiation
Answer:
Response The silent application of authority occurs when someone complies witha
Feedback:
request because of the requester's legitimate power as well as the target
person's role expectations. Silent authority is the most common form of
influence in high power distance cultures.
• Question 4
2 out of 2 points
Scenario A
, Your team is allocated a project involving a major client, the Beswick Company. Although
the organization has many clients, this client, and project, is the largest source of revenue
and affects the work of several other teams in the organization.The project requires
continuous involvement with the client, so any problems withthe client are immediately felt
by others in the organization.
Jamie, a member of your team, is the only person in the company with whom thisclient is
willing to deal. It can be said that Jamie has
Selected a low degree of substitutability.
Answer:
Response Substitutability refers to the availability of alternatives. Power is strongest
Feedback:
when someone has a monopoly over a valued resource. Conversely, power
decreases as the number of alternative sources ofthe critical resource
increases.
• Question 5
0 out of 2 points
People with expertise tend to have more influence using persuasion, whereas thosewith a
strong legitimate power base are usually more successful applying
Selected assertiveness
Answer:
.
Response The most appropriate influence strategy depends on a few contingencies.
Feedback:
People with expertise tend to have more influence using persuasion,
whereas those with a strong legitimate power baseare usually more
successful applying silent authority.
• Question 6
2 out of 2 points
An influence tactic is called "soft" when it
Selected is based on personal power.
Answer:
Response Persuasion, impression management, and exchange are called softtactics
Feedback:
because they rely more on personal sources of power.
• Question 7
2 out of 2 points
In which of the following ways are coalitions influential?
Selected They can be a source of power by symbolizing the legitimacy of theissue.
Answer:
A coalition is influential in three ways. First, it pools the power and
Response resources of many people, so the coalition potentially has more influence
Feedback:
than its members have if they operated alone. Second, the
