ProServe EXAM STUDY GUIDE 2026/2027 COMPLETE QUESTIONS WITH VERIFIED CORRECT ANSWERS || 100% GUARANTEED PASS NEWEST VERSION

ProServe EXAM STUDY GUIDE 2026/2027 COMPLETE QUESTIONS WITH VERIFIED CORRECT ANSWERS || 100% GUARANTEED PASS NEWEST VERSION ProServe provides? - ANSWER Social responsibility training in regard to liquor sales and serving and does not replace training required of me by my employer AGLC - ANSWER Alberta Gaming and Liquor Commission 50 Corriveau Ave St Albert T8N3T5 Who needs proserve - ANSWER everyone basically except kitchen staff,cleaning staff, and bussers Class C - ANSWER Special event needs PS by first day of event Expiry - ANSWER 5 years Have 30 days from start date of employment to complete ProTect - ANSWER for events excluding minors Purpose of PS - ANSWER -helps curb problem of underage drinking -reduce alcohol over consumption -decrease impaired driving -decrease risk of violence -includes legal responsibility and liabilities -identifying intoxication -responsible strategies -refusing service or sale of alcohol Helps employers, hosts, workers be socially responsible how? - ANSWER harm reduction Helps make safe enjoyable atmosphere how? - ANSWER teaching legal liability and workplace safety Other people do jobs that help support responsible liquor service because they deal with customers too. They can: - ANSWER -help you identify people who are under the age of 18 (minors) -point out people who show signs of having had too much to drink -tell you when they think a customer or guest has been over-served -make supervisors aware when liquor is illegally bought or stored Primary Service Providers - ANSWER people who are connected with liquor service or sales and have direct contact with customers or guests. Security staff have a special role: monitor customers upon arrival or departure, observe customer behaviour, and may see liquor being hidden. Secondary Service Providers - ANSWER Do not sell or serve liquor themselves, but they do work where liquor is sold or served. They usually do not have direct contact with customers or guests. Bartender is a - ANSWER Primary provider Ticket taker is a - ANSWER Primary provider Usher is a - ANSWER Secondary provider Liquor Clerk is a - ANSWER Primary provider Food and beverage server is a - ANSWER Primary provider Busser is a - ANSWER Secondary provider Host or Hostess is a - ANSWER Primary provider parking attendant is a - ANSWER Secondary provider what is a primary provider - ANSWER have direct contact with patrons; security staff monitor customers upon arrival or departure, observe their behaviour and may see liquor being hidden what roles are primary providers - ANSWER Bartenders, servers, greeters, hosts and delivery service drivers Licensed premises owners who are directly responsible for managing the premises Managers and supervisors Maîtres d' Liquor retailers and agency representatives, and workers whose duties include the sampling of liquor products Drink ticket-takers and sellers Security staff what is a secondary provider - ANSWER do not sell, serve or deliver liquor, but they do work at places where liquor is served or sold; they do not usually have direct contact with patrons what roles are secondary providers - ANSWER Parking attendants Bussers and ushers Stock clerks Maintenance personnel and janitorial staff Ushers Slot operators and attendants, dealers, Monitor Room personnel in casinos AGLC - ANSWER Alberta Gaming, Liquor & Cannabis (website: ) alcohol/liquor - ANSWER beverages that are intended for human consumption containing over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer alcohol poisoning - ANSWER caused by drinking too much alcohol at one time; can cause coma and/or death blood alcohol concentration (BAC) - ANSWER measurement of pure alcohol in a person's blood; measured as milligrams percent (mg %) when is someone legally impaired - ANSWER if their BAC is over .08% binge drinking - ANSWER men: drinking five or more alcoholic drinks at one sitting women: four or more drinks blackouts - ANSWER a temporary condition that affects memory and is characterized by a sense of lost time; it is often caused by drinking a large amount of alcohol on one occasion duty of care - ANSWER an obligation to ensure liquor is sold, served or delivered in safe and responsible ways bootlegging - ANSWER the act of making of transporting alcoholic liquor for sale illegally; buying alcohol from a store and selling it as a second-party sale to a minor or an intoxicated person You can exercise duty of care to your customers by - ANSWER Preventing them from getting intoxicated. Keeping them safe from harm and preventing them from doing harm to other people. liability - ANSWER being legally responsible for damage or harm to another person or property last call - ANSWER the last chance for a person to get an alcoholic drink before the establishment closes incapacitate - ANSWER making someone unable to do things in a normal way, or in the way they intend intoxicant - ANSWER smth that causes a person to become intoxicated common carriers - ANSWER transportation companies that provide service to the public how many drinks are you allowed to serve after 1 am - ANSWER a maximum of two (2) standard servings may be sold or served to a patron after 1:00 a.m standard liquor servings - ANSWER a. spirits and liqueurs - 28.5 mL (1 oz); b. wine - 142 mL (5 oz); c. bottled/canned beer - 341 mL/bottle or 355 mL/can; d. draught beer - 341 mL (12 oz); and e. cider/coolers - 341 mL/bottle or 355 mL/can. licensee - ANSWER one who receives a license to use, or enter onto, another's property spirits - ANSWER rum, vodka, rye, scotch, gin, whiskey what places can offer liquor as a prize in a contest - ANSWER only retail liquor stores can offer SEALED liquor as a prize` A minor working at a restaurant or at a private special event, such as a wedding, may sell liquor to customers - ANSWER false Liquor may be delivered to a place where minors are present. - ANSWER true,