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3 types of communication - ✔✔✔-verbal, nonverbal, affective
A bill is introduced in the legislature. A technique often used by the legislative committee who
does not wish to embarrass the sponsor and does not want to pass the bill - ✔✔✔-Deferment
A care recipient in a long term care HC organization disagrees with management's decision
regarding care. The care recipient feels that it could adversely affect the health, safety, welfare,
or rights of the care recipient. What individual or group most responsible for acknowledging,
investigation, and receiving the concern is the - ✔✔✔-Ombudsman
A care recipient who uses a walker to get to the dining room is told by an employee to leave the
walker outside the room. With regard to the American with Disabilities Act of 1990, the HC
organization: - ✔✔✔-must provide a space in the dining room for wheelchairs and walker.
A caregiver regulary comes in contact with a specif chemical. The employee could find out the
hazards involved by looking at the: - ✔✔✔-Safety Data Sheets
A cognitive care recipient, whose spouse is living, does not have an advanced directive or a DNR
order. The care recipient's daughter has Financial POA, and the son has HC POA. A DNR order
can be authorized by the: - ✔✔✔-Care Recipient because he/she is cognitive
A comprehensive decision-making process based on future predictions that establishes the
blueprint for a HC organizations strategy is: - ✔✔✔-An effective process in analyzing market
conditions.
A direct cost is: - ✔✔✔-linked to a specific objective, responsibility, or function
A foreign language speaking care recipient is admitted to a HC organization. The foreign
language spoken by the care recipient is not commonly spoken in the region where the
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organization is located. As part of communicating care recipient rights, the organization should -
✔✔✔-provide a written translation to the care recipient.
A group that is legally designated to establish and implement policies regarding the
management of a HC organization is called - ✔✔✔-Governing Body
A guest falls and is injured while visiting a HC organization office. Which one of the following
types of insurance would cover this injury? - ✔✔✔-General Liability Insurance
A HC organization has just purchased equipment for a total cost of $15000. The equipment has
a useful life of 5 years and the administrator is planning to charge a depreciation expense of
43000 per year. Which depreciation method s being used. - ✔✔✔-Straight-line depreciation
A HC organization's employee handbook: - ✔✔✔-can be considered an enforceable contract
between employer and employee
A major consideration in creating a comprehensive activities program is that the activities
director understands the - ✔✔✔-Nature and extent of care recipients' disabilities
A program that is designed to maintain equipment in order to keep it working properly is known
as: - ✔✔✔-Preventive maintenance program
A resident has the right to participate in social, religious, and community activities provided
these do not: - ✔✔✔-Conflict with orders of the physician
A special diet prescribed by a physician, approved by a qualified dietitian, and designed to
correct a care recipient condition - ✔✔✔-Therapeutic Diet
a symptom of dehydration is - ✔✔✔-poor skin turgor
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A willful OSHA violation has a minimum fine of how many dollars? - ✔✔✔-$25000
A, B, C, D, and K are classifications for - ✔✔✔-Extinguishers
accelerated depreciation - ✔✔✔-A higher amount of depreciation is recorded in the early years
and a lower amount in the later years
Accrual Basis Accounting - ✔✔✔-reporting income when it is earned and expenses when they
are incurred
Activity Based Costing - ✔✔✔-A method of allocating overhead based on each product's use of
activities in making the product.
Adjudication - ✔✔✔-series of steps that determine whether a claim should be paid
advance directives - ✔✔✔-A legal document designed to indicate a person's wishes regarding
care in case of a terminal illness or during the dying process
All clinicians have an ethical duty to engage in a little of the following actions: - ✔✔✔-Inform
clients about options, elicit preferences, a pole client choices
All employees in a HC organization should be working toward the organization's purpose, which
is described in the HC organization's: - ✔✔✔-mission statement
Alternatives to advanced Directives include a: - ✔✔✔-living will, HC POA, and DNR order
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An active listener will plan a response while the person is speaking - ✔✔✔-False
An administrator decides to have care recipients participate in menu planning and grocery
shopping. The policy should: - ✔✔✔-help care recipients to maintain a sense of involvement
and of being needed.
An arbitration agreement is a - ✔✔✔-contract between parties agreeing to resolve disputes
using a neutral third party
An effective job description includes which of the following? - ✔✔✔-Statements of required
skills, education, and experience
An employee violated an organization policy and as a result causes a care recipient to suffer
actual injury. The violation could result in - ✔✔✔-civil lawsuit for monetary damages in the care
recipient's favor
An employee who believes that he or she has been discriminated against according to the
Americans with Disabilities Act must file a compliant with the: - ✔✔✔-Equal Employment
Opportunity Commission
An employee with 30 years' of experience at a HC organization was not chosen to attend a
training and asked the supervisor why. The supervisor said, "You've been with the company for
a long time, and I assumed you would retire before then.". In doing so, the supervisor: - ✔✔✔-
discriminated against the employee because of the the employee's age.
An individual that a person can designate to make complex HC decisions on their behalf is
known as - ✔✔✔-Surrogate Decision Maker
Ancillary Revenue - ✔✔✔-Occurs from the sale of food and beverage, merchandise, parking
charges, ticket fees, and sponsorships.