ISDS Chapters 1–7 Quiz Questions – comprehensive practice questions with answers and
revision material
Which of the following influences layout design?
A. technology
B. personnel levels
C. capacity needs
D. inventory requirements
E. All of the above influence layout decisions - correct answer ✔✔E. All of the above influence
layout decisions
Which is NOT true regarding differences between goods and services?
A. Services tend to have a more inconsistent product definition than goods.
B. Goods tend to have higher customer interaction than services.
C. Services tend to be more knowledge-based than goods.
D. Services are generally produced and consumed simultaneously; tangible goods are not.
E. Reselling is unusual in services; goods often have some residual value. - correct answer ✔✔B.
Goods tend to have higher customer interaction than services.
Which of the following is the best example of competing on low-cost leadership?
A. A firm produces its product with less raw material waste than its competitors do.
B. A firm offers more reliable products than its competitors do.
C. A firm's research and development department generates many ideas for new products.
D. A firm advertises more than its competitors do.
E. A firm's products are introduced into the market faster than its competitors' products are. -
correct answer ✔✔A. A firm produces its product with less raw material waste than its
competitors do.
,Which of the following is not part of value-chain analysis?
A. product research
B. supply chain management
C. project management
D. quality management
E. human resources - correct answer ✔✔C. project management
Which of the following is NOT one of the phases of project management?
A. budgeting
B. scheduling
C. controlling
D. planning
E. All of the above are project management phases. - correct answer ✔✔A. budgeting
Activity R on a CPM network has predecessors M and N, and has successor S. R has duration 5.
N's late finish is 18, while M's is 20. S's late start is 22. Which of the following is definitely true?
A. S is a critical activity.
B. R has no slack but is not critical.
C. The set of times cannot all be possible.
D. N is a critical activity.
E. R is critical and has zero slack. - correct answer ✔✔C. The set of times cannot all be possible.
- because S's late start is wrong
A project manager is interested in crashing a project with variable activity times. Which of the
following tools should he/she employ?
A. CPM
B. either PERT or CPM
, C. PERT, CPM, or a Gantt chart are fine.
D. Gantt Chart
E. PERT - correct answer ✔✔E. PERT
- use pert when you have variation... CPM assumes no variation
Which of the following is not a type of qualitative forecasting?
A. jury of executive opinion
B. Delphi method
C. market survey
D. sales force composite
E. moving average - correct answer ✔✔E. moving average
- this is quantitative because it uses past data to predict future events
Which of the following statements about time-series forecasting is true?
A. Because it accounts for trends, cycles, and seasonal patterns, it is always more powerful than
associative forecasting.
B. It makes extensive use of the data collected in the qualitative approach.
C. It is based on the assumption that the analysis of past demand helps predict future demand.
D. It is always based on the assumption that future demand will be the same as past demand.
E. All of the above are true. - correct answer ✔✔C. It is based on the assumption that the
analysis of past demand helps predict future demand.
Kaizen is similar to TQM in that both are focused on continuous improvement.
True or False? - correct answer ✔✔True
All of the following costs are likely to decrease as a result of better quality EXCEPT:
A. warranty and service costs.
revision material
Which of the following influences layout design?
A. technology
B. personnel levels
C. capacity needs
D. inventory requirements
E. All of the above influence layout decisions - correct answer ✔✔E. All of the above influence
layout decisions
Which is NOT true regarding differences between goods and services?
A. Services tend to have a more inconsistent product definition than goods.
B. Goods tend to have higher customer interaction than services.
C. Services tend to be more knowledge-based than goods.
D. Services are generally produced and consumed simultaneously; tangible goods are not.
E. Reselling is unusual in services; goods often have some residual value. - correct answer ✔✔B.
Goods tend to have higher customer interaction than services.
Which of the following is the best example of competing on low-cost leadership?
A. A firm produces its product with less raw material waste than its competitors do.
B. A firm offers more reliable products than its competitors do.
C. A firm's research and development department generates many ideas for new products.
D. A firm advertises more than its competitors do.
E. A firm's products are introduced into the market faster than its competitors' products are. -
correct answer ✔✔A. A firm produces its product with less raw material waste than its
competitors do.
,Which of the following is not part of value-chain analysis?
A. product research
B. supply chain management
C. project management
D. quality management
E. human resources - correct answer ✔✔C. project management
Which of the following is NOT one of the phases of project management?
A. budgeting
B. scheduling
C. controlling
D. planning
E. All of the above are project management phases. - correct answer ✔✔A. budgeting
Activity R on a CPM network has predecessors M and N, and has successor S. R has duration 5.
N's late finish is 18, while M's is 20. S's late start is 22. Which of the following is definitely true?
A. S is a critical activity.
B. R has no slack but is not critical.
C. The set of times cannot all be possible.
D. N is a critical activity.
E. R is critical and has zero slack. - correct answer ✔✔C. The set of times cannot all be possible.
- because S's late start is wrong
A project manager is interested in crashing a project with variable activity times. Which of the
following tools should he/she employ?
A. CPM
B. either PERT or CPM
, C. PERT, CPM, or a Gantt chart are fine.
D. Gantt Chart
E. PERT - correct answer ✔✔E. PERT
- use pert when you have variation... CPM assumes no variation
Which of the following is not a type of qualitative forecasting?
A. jury of executive opinion
B. Delphi method
C. market survey
D. sales force composite
E. moving average - correct answer ✔✔E. moving average
- this is quantitative because it uses past data to predict future events
Which of the following statements about time-series forecasting is true?
A. Because it accounts for trends, cycles, and seasonal patterns, it is always more powerful than
associative forecasting.
B. It makes extensive use of the data collected in the qualitative approach.
C. It is based on the assumption that the analysis of past demand helps predict future demand.
D. It is always based on the assumption that future demand will be the same as past demand.
E. All of the above are true. - correct answer ✔✔C. It is based on the assumption that the
analysis of past demand helps predict future demand.
Kaizen is similar to TQM in that both are focused on continuous improvement.
True or False? - correct answer ✔✔True
All of the following costs are likely to decrease as a result of better quality EXCEPT:
A. warranty and service costs.
