, TESTBANK FOR Managing Human Resources 20th Edition Snell
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
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correct version, free of charge.
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Contact Email:
,Chapter 01 - The Opportunities and Challenges of Human Resources Management
1. Technology, and AI in particular, has increased the number of jobs that require considerable skill.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people
perform and how they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
2. The primary responsibility of knowledge workers is known as touch labor.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people
perform and how they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
3. A human resources information system (HRIS) provides current and accurate HR-related data needed
for control and decision-making.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people
perform and how they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
Copyright Cengage Learning. Powered by Cognero. Page 1
,4. To proactively manage change, organizations should wait to see how external forces impact an
organization’s performance and then develop a plan to address those changes.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
5. An organization wants to expand globally. It considers that importing and exporting goods and services
is the easiest way to “go global.”
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
6. The value of a firm’s human capital is listed as an asset on its balance sheet.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other
managers can have rewarding careers by helping their firms gain a
sustainable competitive advantage through the strategic utilization
of people.
TOPICS: A-Head: Why Should You Study Human Resources Management?
Copyright Cengage Learning. Powered by Cognero. Page 2
, Will It Pay Off?
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
7. Human capital is owned by an organization and is part of its core competencies.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other
managers can have rewarding careers by helping their firms gain a
sustainable competitive advantage through the strategic utilization
of people.
TOPICS: A-Head: Why Should You Study Human Resources Management?
Will It Pay Off?
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
8. A company saw a drop in sales after negative publicity around a scandal involving safety reports. The
strategic changes the company makes to deal with this situation are reactive changes.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
9. The primary contribution of HR management professionals to an organization lies in tactical
administrative reporting.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
Copyright Cengage Learning. Powered by Cognero. Page 3
,QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
10. Human capital is intangible, but it can still be managed the way organizations manage jobs, products,
and technologies.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other
managers can have rewarding careers by helping their firms gain a
sustainable competitive advantage through the strategic utilization
of people.
TOPICS: A-Head: Why Should You Study Human Resources Management?
Will It Pay Off?
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
11. China is currently the world’s most productive nation in terms of the total value of all goods and
services it produces.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-4 - Explain the dual goals HR managers have in terms of
increasing productivity and controlling costs.
TOPICS: A-Head: Productivity and Cost Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
12. Your company, headquartered in the U.S., decides to move its customer service operations from India
to Mexico to reduce time zone differences and improve efficiency. This is an example of nearshoring.
a. True
Copyright Cengage Learning. Powered by Cognero. Page 4
, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-4 - Explain the dual goals HR managers have in terms of increasing pr
controlling costs.
TOPICS: A-Head: Productivity and Cost Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
13. An airline company facing financial difficulties lays off 20 percent of its workforce permanently. This
is an example of furloughing.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-4 - Explain the dual goals HR managers have in terms of
increasing productivity and controlling costs.
TOPICS: A-Head: Productivity and Cost Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
14. Nearshoring occurs when a firm relocates jobs abroad to nations closer to its domestic market.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-4 - Explain the dual goals HR managers have in terms of
increasing productivity and controlling costs.
TOPICS: A-Head: Productivity and Cost Challenges
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
15. Downsizing is often used by organizations for the planned elimination of jobs.
a. True
Copyright Cengage Learning. Powered by Cognero. Page 5
, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a firm addres
challenges such as globalization, competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
16. Big data is a term used to describe the massive amounts of data available online and offline that can
be “crunched” to inform decisions.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people
perform and how they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
17. Your organization is interested in outsourcing its payroll and accounting functions, which means it
will employ workers who work from home rather than in the traditional office environment to do these
tasks.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
Copyright Cengage Learning. Powered by Cognero. Page 6
,18. A firm’s level of corporate social responsibility is frequently judged by how well it acts in the best
interests of the people and communities affected by its activities.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
19. Firms that embrace environmental, social, and governance criteria are likely to focus on short-term
financial performance.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
20. An employee who does not work in HR but supervises the work of other employees is a line manager.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-6 - Provide examples of the roles and competencies of
today’s HR managers and their relationship with other managers.
TOPICS: A-Head: The Role HR Managers Play and Their Partnership with
Other Managers
KEYWORDS: Bloom's: Apply
Copyright Cengage Learning. Powered by Cognero. Page 7
, DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
21. Because of higher levels of educational attainment in the United States, almost all adults score above
average on literacy, math, and computer skills tests.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-5 - Discuss how firms can leverage employee differences to
their strategic advantage and how educational and cultural changes
in the workforce are affecting how human resource managers
engage employees.
TOPICS: A-Head: Employee Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
22. Traditionally underrepresented groups in the United States are decreasing in size relative to the total
population.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-5 - Discuss how firms can leverage employee differences to
their strategic advantage and how educational and cultural changes
in the workforce are affecting how human resource managers
engage employees.
TOPICS: A-Head: Employee Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
23. By 2050, about 12 percent of the workers in the United States are projected to be in the 35- to 44-
year-old range.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
Copyright Cengage Learning. Powered by Cognero. Page 8
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
Contact Email:
,Chapter 01 - The Opportunities and Challenges of Human Resources Management
1. Technology, and AI in particular, has increased the number of jobs that require considerable skill.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people
perform and how they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
2. The primary responsibility of knowledge workers is known as touch labor.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people
perform and how they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
3. A human resources information system (HRIS) provides current and accurate HR-related data needed
for control and decision-making.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people
perform and how they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
Copyright Cengage Learning. Powered by Cognero. Page 1
,4. To proactively manage change, organizations should wait to see how external forces impact an
organization’s performance and then develop a plan to address those changes.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
5. An organization wants to expand globally. It considers that importing and exporting goods and services
is the easiest way to “go global.”
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
6. The value of a firm’s human capital is listed as an asset on its balance sheet.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other
managers can have rewarding careers by helping their firms gain a
sustainable competitive advantage through the strategic utilization
of people.
TOPICS: A-Head: Why Should You Study Human Resources Management?
Copyright Cengage Learning. Powered by Cognero. Page 2
, Will It Pay Off?
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
7. Human capital is owned by an organization and is part of its core competencies.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other
managers can have rewarding careers by helping their firms gain a
sustainable competitive advantage through the strategic utilization
of people.
TOPICS: A-Head: Why Should You Study Human Resources Management?
Will It Pay Off?
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
8. A company saw a drop in sales after negative publicity around a scandal involving safety reports. The
strategic changes the company makes to deal with this situation are reactive changes.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
9. The primary contribution of HR management professionals to an organization lies in tactical
administrative reporting.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
Copyright Cengage Learning. Powered by Cognero. Page 3
,QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
10. Human capital is intangible, but it can still be managed the way organizations manage jobs, products,
and technologies.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other
managers can have rewarding careers by helping their firms gain a
sustainable competitive advantage through the strategic utilization
of people.
TOPICS: A-Head: Why Should You Study Human Resources Management?
Will It Pay Off?
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
11. China is currently the world’s most productive nation in terms of the total value of all goods and
services it produces.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-4 - Explain the dual goals HR managers have in terms of
increasing productivity and controlling costs.
TOPICS: A-Head: Productivity and Cost Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
12. Your company, headquartered in the U.S., decides to move its customer service operations from India
to Mexico to reduce time zone differences and improve efficiency. This is an example of nearshoring.
a. True
Copyright Cengage Learning. Powered by Cognero. Page 4
, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-4 - Explain the dual goals HR managers have in terms of increasing pr
controlling costs.
TOPICS: A-Head: Productivity and Cost Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
13. An airline company facing financial difficulties lays off 20 percent of its workforce permanently. This
is an example of furloughing.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-4 - Explain the dual goals HR managers have in terms of
increasing productivity and controlling costs.
TOPICS: A-Head: Productivity and Cost Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
14. Nearshoring occurs when a firm relocates jobs abroad to nations closer to its domestic market.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-4 - Explain the dual goals HR managers have in terms of
increasing productivity and controlling costs.
TOPICS: A-Head: Productivity and Cost Challenges
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
15. Downsizing is often used by organizations for the planned elimination of jobs.
a. True
Copyright Cengage Learning. Powered by Cognero. Page 5
, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a firm addres
challenges such as globalization, competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
16. Big data is a term used to describe the massive amounts of data available online and offline that can
be “crunched” to inform decisions.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people
perform and how they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
17. Your organization is interested in outsourcing its payroll and accounting functions, which means it
will employ workers who work from home rather than in the traditional office environment to do these
tasks.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
Copyright Cengage Learning. Powered by Cognero. Page 6
,18. A firm’s level of corporate social responsibility is frequently judged by how well it acts in the best
interests of the people and communities affected by its activities.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
19. Firms that embrace environmental, social, and governance criteria are likely to focus on short-term
financial performance.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a
firm address strategic challenges such as globalization,
competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
20. An employee who does not work in HR but supervises the work of other employees is a line manager.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-6 - Provide examples of the roles and competencies of
today’s HR managers and their relationship with other managers.
TOPICS: A-Head: The Role HR Managers Play and Their Partnership with
Other Managers
KEYWORDS: Bloom's: Apply
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, DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
21. Because of higher levels of educational attainment in the United States, almost all adults score above
average on literacy, math, and computer skills tests.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-5 - Discuss how firms can leverage employee differences to
their strategic advantage and how educational and cultural changes
in the workforce are affecting how human resource managers
engage employees.
TOPICS: A-Head: Employee Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
22. Traditionally underrepresented groups in the United States are decreasing in size relative to the total
population.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-5 - Discuss how firms can leverage employee differences to
their strategic advantage and how educational and cultural changes
in the workforce are affecting how human resource managers
engage employees.
TOPICS: A-Head: Employee Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
23. By 2050, about 12 percent of the workers in the United States are projected to be in the 35- to 44-
year-old range.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
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