MGT 375 FINAL EXAM QUESTIONS
AND ANSWERS | ALL CORRECT
Which of the following best explains why an increasing number of organizations want
employees who are able to work in teams? - Answer- Teams have been shown to
improve organizational performance.
Being a positive energizer in an organization tends to be a __________ predictor of
personal and organizational success. - Answer- powerful
The best way to manage stress is to eliminate or minimize stressors with
____________ strategies, which create a new environment for the individual that does
not contain the stressors. - Answer- enactive
_______________ is a characteristic of an accommodating response. - Answer-
Satisfying others' concerns at the expense of your own
Which of the following does NOT represent a principal tool for overcoming poor
performance problems due to lack of ability? - Answer- Resign
Which influence strategy involves the use of bargaining and ingratiation? - Answer-
Reciprocity
What does research suggest about conflict? - Answer- Conflict in the group causes the
group's performance to improve and group members feel uncomfortable with.
All of the following are ways in which a manager can gain power within an organization
EXCEPT ________. - Answer- minimizing the number of contacts with senior people in
the organization
Repelling ________________ influences is just as important as trying to influence
others. - Answer- unwanted
Which of the following is the product of ability multiplied by motivation? - Answer-
Performance
What would conflicts between people in the production and sales departments likely be
based on? - Answer- Role incompatibility
, ___________________ is a crucial component if one is to build a power base, because
it reflects prudence and an ability to utilize one's own judgment in lieu of the orders of
another. - Answer- Flexibility
What does relevance as a power base refer to? - Answer- Being associated with
activities that are directly related to the organization's central objectives
Downsizing encourages which type of interpersonal conflict? - Answer- Environmental
stress
When poor performance is due to an employee's lack of ability, what is the least
threatening option? - Answer- Resupply
If a person desires to move up in the general management hierarchy, what should
he/she do? - Answer- Build a broad knowledge base
According to Lawler (2000), as stated in the chapter, firms will get the greatest
motivational impact from awards programs if they adhere to all of the following
guidelines EXCEPT ____________________. - Answer- using awards frequently
Your boss tells you, "People want to do a good job. Think about this. Do you know
anyone who takes a career job and says, 'I think I'll just sit here and not do any work
until they tell me what to do'? No, most people want to work and assume responsibility.
So, why is it that people become unmotivated?" - Answer- Your boss has a Theory Y
outlook.
What does repeated use of the avoiding response to conflict management lead to? -
Answer- Frustration, because issues do not get resolved
Which of the following would most likely enhance an individual's inherent abilities? -
Answer- Education and training
What are the two basic factors that influence a person's power in an organization? -
Answer- Personal attributes and position characteristics
What should subordinates perceive about their boss in order to feel a higher status in
the organization and to feel higher morale? - Answer- He has considerable "clout."
People who create and reinforce zest in their coworkers are known as
___________________. - Answer- positive energizers
Which of the following is a likely result of empowerment initiatives? - Answer- Increased
cooperation and collaboration
Which standard does a manager use when evaluating the organization's performance
relative to its best competitor? - Answer- Comparative standards
AND ANSWERS | ALL CORRECT
Which of the following best explains why an increasing number of organizations want
employees who are able to work in teams? - Answer- Teams have been shown to
improve organizational performance.
Being a positive energizer in an organization tends to be a __________ predictor of
personal and organizational success. - Answer- powerful
The best way to manage stress is to eliminate or minimize stressors with
____________ strategies, which create a new environment for the individual that does
not contain the stressors. - Answer- enactive
_______________ is a characteristic of an accommodating response. - Answer-
Satisfying others' concerns at the expense of your own
Which of the following does NOT represent a principal tool for overcoming poor
performance problems due to lack of ability? - Answer- Resign
Which influence strategy involves the use of bargaining and ingratiation? - Answer-
Reciprocity
What does research suggest about conflict? - Answer- Conflict in the group causes the
group's performance to improve and group members feel uncomfortable with.
All of the following are ways in which a manager can gain power within an organization
EXCEPT ________. - Answer- minimizing the number of contacts with senior people in
the organization
Repelling ________________ influences is just as important as trying to influence
others. - Answer- unwanted
Which of the following is the product of ability multiplied by motivation? - Answer-
Performance
What would conflicts between people in the production and sales departments likely be
based on? - Answer- Role incompatibility
, ___________________ is a crucial component if one is to build a power base, because
it reflects prudence and an ability to utilize one's own judgment in lieu of the orders of
another. - Answer- Flexibility
What does relevance as a power base refer to? - Answer- Being associated with
activities that are directly related to the organization's central objectives
Downsizing encourages which type of interpersonal conflict? - Answer- Environmental
stress
When poor performance is due to an employee's lack of ability, what is the least
threatening option? - Answer- Resupply
If a person desires to move up in the general management hierarchy, what should
he/she do? - Answer- Build a broad knowledge base
According to Lawler (2000), as stated in the chapter, firms will get the greatest
motivational impact from awards programs if they adhere to all of the following
guidelines EXCEPT ____________________. - Answer- using awards frequently
Your boss tells you, "People want to do a good job. Think about this. Do you know
anyone who takes a career job and says, 'I think I'll just sit here and not do any work
until they tell me what to do'? No, most people want to work and assume responsibility.
So, why is it that people become unmotivated?" - Answer- Your boss has a Theory Y
outlook.
What does repeated use of the avoiding response to conflict management lead to? -
Answer- Frustration, because issues do not get resolved
Which of the following would most likely enhance an individual's inherent abilities? -
Answer- Education and training
What are the two basic factors that influence a person's power in an organization? -
Answer- Personal attributes and position characteristics
What should subordinates perceive about their boss in order to feel a higher status in
the organization and to feel higher morale? - Answer- He has considerable "clout."
People who create and reinforce zest in their coworkers are known as
___________________. - Answer- positive energizers
Which of the following is a likely result of empowerment initiatives? - Answer- Increased
cooperation and collaboration
Which standard does a manager use when evaluating the organization's performance
relative to its best competitor? - Answer- Comparative standards
