MGT 375 EXAM QUESTIONS WITH
100% CORRECT ANSWERS
Which of the following represents the third step of descriptive communication? -
Answer- Avoid discussing who's right or wrong
How do positive relationships most likely help people perform job tasks better? -
Answer- People feel relaxed, which improves concentration.
According to one study, how often should managers conduct regular, private meetings
with employees to see improvements in effectiveness? - Answer- monthly
All of the following represent evaluative communications EXCEPT
____________________________.
A.
"You are ineffective"
B.
"You are doing it wrong"
C.
"You messed up"
D.
"You will find success by working in this manner"
E.
"You are incompetent" - Answer- "You will find success by working in this manner"
Which type of communication most likely involves boasting and put-downs? - Answer-
Superiority-oriented
Which term refers to an individual feeling put down or insignificant due to a
communication? - Answer- Disconfirmation
When encountering those with negative energy, people tend to feel all of the following
EXCEPT ________________.
A.
personal depletion
B.
emotional exhaustion
C.
impeded happiness
, D.
less energy
E.
revitalization - Answer- revitalization
Which two obstacles are likely to develop if the process of coaching subordinates lacks
supportive communication? - Answer- Defensiveness and disconfirmation
Which of the following has been shown to create positive energy in a person's life? -
Answer- Positive interpersonal relationships
Which of the following does NOT communicate rigidity?
A.
Reinterpreting other viewpoints to conform to one's own
B.
Appearing unwilling to tolerate criticisms or alternative points of view
C.
Reducing complex issues to overly-simplistic definitions or generalizations
D.
Placing exclamation points after statements so the impression is created that the
statement is final
E.
Being open to receiving personal feedback - Answer- Being open to receiving personal
feedback
Which type of probing response is best when a message is ambiguous? - Answer-
Clarification probe
Positive relationships help people with all of the following EXCEPT
___________________________.
A.
increasing anxiety
B.
learning more effectively
C.
feeling safe and secure
D.
performing better at work
E.
performing better in tasks - Answer- increasing anxiety
Which type of communication has a tendency to make other people feel attacked by
labeling their behavior? - Answer- Evaluative
100% CORRECT ANSWERS
Which of the following represents the third step of descriptive communication? -
Answer- Avoid discussing who's right or wrong
How do positive relationships most likely help people perform job tasks better? -
Answer- People feel relaxed, which improves concentration.
According to one study, how often should managers conduct regular, private meetings
with employees to see improvements in effectiveness? - Answer- monthly
All of the following represent evaluative communications EXCEPT
____________________________.
A.
"You are ineffective"
B.
"You are doing it wrong"
C.
"You messed up"
D.
"You will find success by working in this manner"
E.
"You are incompetent" - Answer- "You will find success by working in this manner"
Which type of communication most likely involves boasting and put-downs? - Answer-
Superiority-oriented
Which term refers to an individual feeling put down or insignificant due to a
communication? - Answer- Disconfirmation
When encountering those with negative energy, people tend to feel all of the following
EXCEPT ________________.
A.
personal depletion
B.
emotional exhaustion
C.
impeded happiness
, D.
less energy
E.
revitalization - Answer- revitalization
Which two obstacles are likely to develop if the process of coaching subordinates lacks
supportive communication? - Answer- Defensiveness and disconfirmation
Which of the following has been shown to create positive energy in a person's life? -
Answer- Positive interpersonal relationships
Which of the following does NOT communicate rigidity?
A.
Reinterpreting other viewpoints to conform to one's own
B.
Appearing unwilling to tolerate criticisms or alternative points of view
C.
Reducing complex issues to overly-simplistic definitions or generalizations
D.
Placing exclamation points after statements so the impression is created that the
statement is final
E.
Being open to receiving personal feedback - Answer- Being open to receiving personal
feedback
Which type of probing response is best when a message is ambiguous? - Answer-
Clarification probe
Positive relationships help people with all of the following EXCEPT
___________________________.
A.
increasing anxiety
B.
learning more effectively
C.
feeling safe and secure
D.
performing better at work
E.
performing better in tasks - Answer- increasing anxiety
Which type of communication has a tendency to make other people feel attacked by
labeling their behavior? - Answer- Evaluative
