CPH (Certified Professional Housecleaner) – cleaning techniques, sanitation standards, and
certification preparation material
How does becoming a Certified Professional Housecleaner benefit you? - correct answer ✔✔it
poises you for future growth along the career opportunity path
Name 3 things you should know at the completion of this course - correct answer ✔✔-Have a
full understanding of the Detail-Clean Rotation system
-how to be a good team player
-be willing and able to follow the office policies and procedures
What are 3 things we can do to show more professionalism - correct answer ✔✔-how we act
-how we speak
-how we dress
Name 3 things to keep in mind when speaking to others - correct answer ✔✔-keep temper in
check
-say please and thank you
-never use abusive language
Whose responsibility is it to determine if you have proper directions to each house? - correct
answer ✔✔Both team members
What is the main thing that puts you in control of your day? - correct answer ✔✔Being
prepared
Where should you park your car at a customer's home? Why? - correct answer ✔✔On the
street to avoid blocking driveways or dripping oil
, Upon arriving at a customer's home to clean, who unloads the equipment? - correct answer
✔✔Both team members
Name 5 things to check before leaving a house - correct answer ✔✔-Make sure to have all
supplies and equipment
-Be sure to have all personal items
-Be sure to have book and keys
-make sure rotation slip is on kitchen counter
-set alarm and lock door
Name 3 things that are turned in to the office at the end of each day - correct answer ✔✔-book
-keys
-checks
What are 3 benefits of working as a team? - correct answer ✔✔-share the work load
-hold each other accountable to a high level of quality
-motivate each other
What does the team member who is responsible for turning in the paperwork do when they are
finished? - correct answer ✔✔They help their team member fill supplies and prepare for the
next day
How many houses should your team be able to accomplish per day? - correct answer ✔✔4-5
houses
Name 3 morning duties that both team members are responsible for - correct answer ✔✔-
arriving on time
certification preparation material
How does becoming a Certified Professional Housecleaner benefit you? - correct answer ✔✔it
poises you for future growth along the career opportunity path
Name 3 things you should know at the completion of this course - correct answer ✔✔-Have a
full understanding of the Detail-Clean Rotation system
-how to be a good team player
-be willing and able to follow the office policies and procedures
What are 3 things we can do to show more professionalism - correct answer ✔✔-how we act
-how we speak
-how we dress
Name 3 things to keep in mind when speaking to others - correct answer ✔✔-keep temper in
check
-say please and thank you
-never use abusive language
Whose responsibility is it to determine if you have proper directions to each house? - correct
answer ✔✔Both team members
What is the main thing that puts you in control of your day? - correct answer ✔✔Being
prepared
Where should you park your car at a customer's home? Why? - correct answer ✔✔On the
street to avoid blocking driveways or dripping oil
, Upon arriving at a customer's home to clean, who unloads the equipment? - correct answer
✔✔Both team members
Name 5 things to check before leaving a house - correct answer ✔✔-Make sure to have all
supplies and equipment
-Be sure to have all personal items
-Be sure to have book and keys
-make sure rotation slip is on kitchen counter
-set alarm and lock door
Name 3 things that are turned in to the office at the end of each day - correct answer ✔✔-book
-keys
-checks
What are 3 benefits of working as a team? - correct answer ✔✔-share the work load
-hold each other accountable to a high level of quality
-motivate each other
What does the team member who is responsible for turning in the paperwork do when they are
finished? - correct answer ✔✔They help their team member fill supplies and prepare for the
next day
How many houses should your team be able to accomplish per day? - correct answer ✔✔4-5
houses
Name 3 morning duties that both team members are responsible for - correct answer ✔✔-
arriving on time
