MGT 291 Exam 2 Study Guide Questions
with 100% Correct Answers
What is Verbal Ability? - Answer- Capabilities associated with understanding and
expressing oral and written communication (oral/written comprehension and
expression).
What is Quantitative Ability? - Answer- Mathematical capabilities — number facility
(basic math operations) and mathematical reasoning (choosing and applying formulas
to solve problems).
What is Reasoning Ability? - Answer- A diverse set of abilities for sensing and solving
problems using insight, rules, and logic — includes problem sensitivity, deductive
reasoning, inductive reasoning, and originality.
What is Spatial Ability? - Answer- Capabilities associated with visual and mental
representation and manipulation of objects in space — includes spatial orientation and
visualization.
What is Perceptual Ability - Answer- The ability to perceive, understand, and recall
patterns of information — includes speed/flexibility of closure and perceptual speed.
What is General Cognitive Ability (g-factor) - Answer- An overall mental capacity that
explains consistency across different cognitive abilities within a person — people high in
one cognitive ability tend to be high across all others.
What is Emotional Intelligence (EQ)? - Answer- A set of abilities related to
understanding and using emotions that affect social functioning.
What are the four components of Emotional Intelligence? - Answer- Self-awareness,
Other Awareness, Emotion Regulation, and Use of Emotions.
What is Self-Awareness (EQ) - Answer- The ability to understand, acknowledge, and
naturally express one's own emotions.
What is Other Awareness (EQ) - Answer- The ability to recognize and understand the
emotions that other people are feeling.
, What is Emotion Regulation (EQ) - Answer- The ability to quickly recover from both
positive and negative emotional experiences.
What is Use of Emotions (EQ)? - Answer- The ability to harness emotions and employ
them to improve chances of success.
What are the types of Physical Ability? - Answer- Strength, Stamina, and
Flexibility/Coordination.
What is the effect of Cognitive Ability on Job Performance? - Answer- General cognitive
ability has a strong positive effect on task performance — especially for complex jobs.
The effect is near zero for citizenship and counterproductive behavior.
What is the effect of Cognitive Ability on Organizational Commitment? - Answer- No
meaningful correlation — cognitive ability has a weak effect on organizational
commitment.
How does Emotional Ability relate to job performance? - Answer- Emotional ability
predicts how well employees work with people, independent of cognitive ability level.
How does Physical Ability relate to job performance? - Answer- Physical ability predicts
how well employees can carry out the physical demands of a job — its importance
varies by job type.
Interpersonal processes - Answer- Teamwork processes focused on managing
relationships within the team, including motivating and confidence-building, affect
management, and conflict management.
Motivating and confidence-building - Answer- An interpersonal process in which team
members increase each other's enthusiasm and belief in the team's ability to succeed.
Affect management - Answer- An interpersonal process in which team members
regulate the moods and emotions of the team.
Conflict management - Answer- An interpersonal process in which team members work
to resolve disagreements constructively.
Communication (sender/receiver model) - Answer- The process of transferring
information and meaning between a sender and receiver. Barriers include noise,
filtering, and lack of feedback.
Noise (communication barrier) - Answer- Distractions or interference that disrupt the
communication process between sender and receiver.
Filtering (communication barrier) - Answer- The distortion or withholding of information
as it is passed from sender to receiver.
with 100% Correct Answers
What is Verbal Ability? - Answer- Capabilities associated with understanding and
expressing oral and written communication (oral/written comprehension and
expression).
What is Quantitative Ability? - Answer- Mathematical capabilities — number facility
(basic math operations) and mathematical reasoning (choosing and applying formulas
to solve problems).
What is Reasoning Ability? - Answer- A diverse set of abilities for sensing and solving
problems using insight, rules, and logic — includes problem sensitivity, deductive
reasoning, inductive reasoning, and originality.
What is Spatial Ability? - Answer- Capabilities associated with visual and mental
representation and manipulation of objects in space — includes spatial orientation and
visualization.
What is Perceptual Ability - Answer- The ability to perceive, understand, and recall
patterns of information — includes speed/flexibility of closure and perceptual speed.
What is General Cognitive Ability (g-factor) - Answer- An overall mental capacity that
explains consistency across different cognitive abilities within a person — people high in
one cognitive ability tend to be high across all others.
What is Emotional Intelligence (EQ)? - Answer- A set of abilities related to
understanding and using emotions that affect social functioning.
What are the four components of Emotional Intelligence? - Answer- Self-awareness,
Other Awareness, Emotion Regulation, and Use of Emotions.
What is Self-Awareness (EQ) - Answer- The ability to understand, acknowledge, and
naturally express one's own emotions.
What is Other Awareness (EQ) - Answer- The ability to recognize and understand the
emotions that other people are feeling.
, What is Emotion Regulation (EQ) - Answer- The ability to quickly recover from both
positive and negative emotional experiences.
What is Use of Emotions (EQ)? - Answer- The ability to harness emotions and employ
them to improve chances of success.
What are the types of Physical Ability? - Answer- Strength, Stamina, and
Flexibility/Coordination.
What is the effect of Cognitive Ability on Job Performance? - Answer- General cognitive
ability has a strong positive effect on task performance — especially for complex jobs.
The effect is near zero for citizenship and counterproductive behavior.
What is the effect of Cognitive Ability on Organizational Commitment? - Answer- No
meaningful correlation — cognitive ability has a weak effect on organizational
commitment.
How does Emotional Ability relate to job performance? - Answer- Emotional ability
predicts how well employees work with people, independent of cognitive ability level.
How does Physical Ability relate to job performance? - Answer- Physical ability predicts
how well employees can carry out the physical demands of a job — its importance
varies by job type.
Interpersonal processes - Answer- Teamwork processes focused on managing
relationships within the team, including motivating and confidence-building, affect
management, and conflict management.
Motivating and confidence-building - Answer- An interpersonal process in which team
members increase each other's enthusiasm and belief in the team's ability to succeed.
Affect management - Answer- An interpersonal process in which team members
regulate the moods and emotions of the team.
Conflict management - Answer- An interpersonal process in which team members work
to resolve disagreements constructively.
Communication (sender/receiver model) - Answer- The process of transferring
information and meaning between a sender and receiver. Barriers include noise,
filtering, and lack of feedback.
Noise (communication barrier) - Answer- Distractions or interference that disrupt the
communication process between sender and receiver.
Filtering (communication barrier) - Answer- The distortion or withholding of information
as it is passed from sender to receiver.
