MGT 202 EXAM QUESTIONS AND
ANSWERS ALL CORRECT
What is empowering leadership? - Answer- ethical leadership includes communicating
ethical values to others, rewarding ethical behavior, and treating followers with care and
concern.
What do employees want in leaders? - Answer- significance, community, and
excitement
What do leaders want in employees? - Answer- helpers, rebels- show divergence,
independents
What is planning? - Answer- you set goals and decide how to achieve them
What is organizing? - Answer- you arrange tasks, people, and other resources to
accomplish the work
What is leading? - Answer- you motivate people to work hard to achieve the
organizations goals
What is motivation and how does it work? - Answer- motivation is the psychological
processes that arouse and direct goal- directed behavior. it is hard to understand
because it must be inferred from one behavior.
Why is it important for you as a manager to understand the process of motivation? -
Answer- so you can guide employees in accomplishing your organizations objectives.
What is feedback? - Answer- reward informs you whether behavior worked and should
be used again
Why are the four major perspectives on motivation? - Answer- there is no theory
accepted by everyone as to what motivates people. therefore, we present the four
principal perspectives. from these you are able to select what ideas feel most workable
for you.
What are the four major perspectives on motivation - Answer- 1. content theory
2. process theory
, 3. job design theory
4. reinforcement theory
what is content theory? - Answer- emphasize needs as motivators
what is process theories? - Answer- focus on the thoughts and perceptions that
motivate behavior
what is job design theory? - Answer- focus on designing jobs that lead to employee
satisfaction and performance.
what is reinforcement theory? - Answer- based on the notion that motivation is a
function of behavioral consequences and not unmet needs.
Maslow's hierarchy of needs theory: five levels - Answer- 1. physiological need
2. safety need
3. love need
4. esteem need.
5. self- actualization need
which of maslow's needs are considered lower level needs? - Answer- safety and
physiological
which of maslow's needs are considered high level needs? - Answer- love, esteem, and
self-actualization
what is physiological need? - Answer- the most basic human physical need (ex: need
for food)
what is safety need? - Answer- need for physical safety, emotional security, avoidance
of violence. (ex: health insurance)
what is love need? - Answer- need for love, friendship, and affection
what is esteem need? - Answer- need for self respect, status, reputation (ex: awards
and promotions)
what is self-actualization need- the highest level need? - Answer- need for self
fulfillment, using abilities of the fullest. (ex: sabbatical leave to further personal growth)
What is Mcclelland's acquired needs theory? - Answer- achievement, affiliation, and
power
what is need for achievement? - Answer- "I need to excel at task"
what is need for affiliation? - Answer- "I need to close relationships"
ANSWERS ALL CORRECT
What is empowering leadership? - Answer- ethical leadership includes communicating
ethical values to others, rewarding ethical behavior, and treating followers with care and
concern.
What do employees want in leaders? - Answer- significance, community, and
excitement
What do leaders want in employees? - Answer- helpers, rebels- show divergence,
independents
What is planning? - Answer- you set goals and decide how to achieve them
What is organizing? - Answer- you arrange tasks, people, and other resources to
accomplish the work
What is leading? - Answer- you motivate people to work hard to achieve the
organizations goals
What is motivation and how does it work? - Answer- motivation is the psychological
processes that arouse and direct goal- directed behavior. it is hard to understand
because it must be inferred from one behavior.
Why is it important for you as a manager to understand the process of motivation? -
Answer- so you can guide employees in accomplishing your organizations objectives.
What is feedback? - Answer- reward informs you whether behavior worked and should
be used again
Why are the four major perspectives on motivation? - Answer- there is no theory
accepted by everyone as to what motivates people. therefore, we present the four
principal perspectives. from these you are able to select what ideas feel most workable
for you.
What are the four major perspectives on motivation - Answer- 1. content theory
2. process theory
, 3. job design theory
4. reinforcement theory
what is content theory? - Answer- emphasize needs as motivators
what is process theories? - Answer- focus on the thoughts and perceptions that
motivate behavior
what is job design theory? - Answer- focus on designing jobs that lead to employee
satisfaction and performance.
what is reinforcement theory? - Answer- based on the notion that motivation is a
function of behavioral consequences and not unmet needs.
Maslow's hierarchy of needs theory: five levels - Answer- 1. physiological need
2. safety need
3. love need
4. esteem need.
5. self- actualization need
which of maslow's needs are considered lower level needs? - Answer- safety and
physiological
which of maslow's needs are considered high level needs? - Answer- love, esteem, and
self-actualization
what is physiological need? - Answer- the most basic human physical need (ex: need
for food)
what is safety need? - Answer- need for physical safety, emotional security, avoidance
of violence. (ex: health insurance)
what is love need? - Answer- need for love, friendship, and affection
what is esteem need? - Answer- need for self respect, status, reputation (ex: awards
and promotions)
what is self-actualization need- the highest level need? - Answer- need for self
fulfillment, using abilities of the fullest. (ex: sabbatical leave to further personal growth)
What is Mcclelland's acquired needs theory? - Answer- achievement, affiliation, and
power
what is need for achievement? - Answer- "I need to excel at task"
what is need for affiliation? - Answer- "I need to close relationships"
