C202 WGU: CHAPTER 4: ANALYZING WORK AND HUMAN RESOURCE
PLANNING: TEST QUESTIONS WITH CORRECT ANSWERS
1) Cross training (definition) -- Answer ✔✔ Training employees in more than one
job or in multiple skills to enable them to do different jobs.
2) A job design approach that increases a job's complexity in order to give workers
greater responsibility and more opportunities to feel a sense of achievement is
called_______ -- Answer ✔✔ job enrichment
3) Job enrichment is likely to be more successful if: -- Answer ✔✔ - Satisfaction is
positively related to productivity;
- Job enrichment benefits will compensate for lower efficiencies due to
decreased employee specialization;
- Changes in job content are not too expensive;
- Employees welcome changes in both job content and work relationships;
- Managers are knowledgeable about and experienced in implementing job
enrichment; and
- Management understands that substantial payoffs from job enrichment usually
take one to three years.
,4) Job analysis -- Answer ✔✔ Job analysis - A systematic process used to identify
and describe the important aspects of a job and the characteristics a worker
needs to perform the job well.
5) Job analyses are used for multiple purposes, including: -- Answer ✔✔ -
Determining hiring requirements
- Developing a recruiting plan
- Selecting job applicants for employment
- Creating employee training plans
- Designing compensation systems
- Developing performance evaluation tools and tracking performance metrics
6) Done properly, job _________ can strategically align job requirements with the
company's business strategy and competitive advantage. -- Answer ✔✔ analysis
7) job description -- Answer ✔✔ a written description of the basic tasks, duties,
and responsibilities required of an employee holding a particular job
8) Job descriptions usually include: -- Answer ✔✔ - Job title;
- Department;
- Salary range;
- Position grade or level;
- To whom the employee reports and for whom the employee is responsible;
- Summary of the main duties and responsibilities of the job;
- Summary of the occasional duties and responsibilities of the job;
- Any special equipment used on the job;
- Any special working conditions (e.g., weekend work or travel); and
- The statement, "Other duties as assigned" to accommodate job changes and
special projects.
9) job task -- Answer ✔✔ an observable unit of work with a beginning and an end,
such as sorting parts or completing a purchase order.
, 10) task statements -- Answer ✔✔ Identify in specific behavioral terms the regular
duties and responsibilities of a position. Task statements are written after
researching the job and interviewing multiple job experts, including incumbents,
supervisors, and others with a thorough knowledge of the job. A What, how,
what method.
11) Task statements can describe a lot about a job, including: -- Answer ✔✔ -
Physical working conditions
- Physical job requirements (e.g., how much lifting, stooping, and bending is
conducted and under what conditions)
- Knowledge and skills used
- Amount of supervision authority
- Technology and tools used
- Need to work individually or as a team member
12) some experts' tips to help you write more effective job descriptions: -- Answer
✔✔ 1. To meet the primary objective of "selling" the organization and the job to
qualified candidates, provide enough information to attract their interest.
Describe how the organization is unique by communicating its values, mission,
and why employees enjoy working in the organization
2. Include sufficient flexibility (including a statement similar to, "and any other
tasks as assigned by the supervisor") so that workers are comfortable taking on
new tasks when needed, helping coworkers, and proactively finding additional
ways to contribute.
3. The job title is an important part of a job description—be sure it is as
descriptive, accurate, and interesting as possible.
13) Person specification -- Answer ✔✔ summarizes the characteristics of someone
able to perform the job well
14) essential criteria -- Answer ✔✔ job holder characteristics that are vital to job
performance
PLANNING: TEST QUESTIONS WITH CORRECT ANSWERS
1) Cross training (definition) -- Answer ✔✔ Training employees in more than one
job or in multiple skills to enable them to do different jobs.
2) A job design approach that increases a job's complexity in order to give workers
greater responsibility and more opportunities to feel a sense of achievement is
called_______ -- Answer ✔✔ job enrichment
3) Job enrichment is likely to be more successful if: -- Answer ✔✔ - Satisfaction is
positively related to productivity;
- Job enrichment benefits will compensate for lower efficiencies due to
decreased employee specialization;
- Changes in job content are not too expensive;
- Employees welcome changes in both job content and work relationships;
- Managers are knowledgeable about and experienced in implementing job
enrichment; and
- Management understands that substantial payoffs from job enrichment usually
take one to three years.
,4) Job analysis -- Answer ✔✔ Job analysis - A systematic process used to identify
and describe the important aspects of a job and the characteristics a worker
needs to perform the job well.
5) Job analyses are used for multiple purposes, including: -- Answer ✔✔ -
Determining hiring requirements
- Developing a recruiting plan
- Selecting job applicants for employment
- Creating employee training plans
- Designing compensation systems
- Developing performance evaluation tools and tracking performance metrics
6) Done properly, job _________ can strategically align job requirements with the
company's business strategy and competitive advantage. -- Answer ✔✔ analysis
7) job description -- Answer ✔✔ a written description of the basic tasks, duties,
and responsibilities required of an employee holding a particular job
8) Job descriptions usually include: -- Answer ✔✔ - Job title;
- Department;
- Salary range;
- Position grade or level;
- To whom the employee reports and for whom the employee is responsible;
- Summary of the main duties and responsibilities of the job;
- Summary of the occasional duties and responsibilities of the job;
- Any special equipment used on the job;
- Any special working conditions (e.g., weekend work or travel); and
- The statement, "Other duties as assigned" to accommodate job changes and
special projects.
9) job task -- Answer ✔✔ an observable unit of work with a beginning and an end,
such as sorting parts or completing a purchase order.
, 10) task statements -- Answer ✔✔ Identify in specific behavioral terms the regular
duties and responsibilities of a position. Task statements are written after
researching the job and interviewing multiple job experts, including incumbents,
supervisors, and others with a thorough knowledge of the job. A What, how,
what method.
11) Task statements can describe a lot about a job, including: -- Answer ✔✔ -
Physical working conditions
- Physical job requirements (e.g., how much lifting, stooping, and bending is
conducted and under what conditions)
- Knowledge and skills used
- Amount of supervision authority
- Technology and tools used
- Need to work individually or as a team member
12) some experts' tips to help you write more effective job descriptions: -- Answer
✔✔ 1. To meet the primary objective of "selling" the organization and the job to
qualified candidates, provide enough information to attract their interest.
Describe how the organization is unique by communicating its values, mission,
and why employees enjoy working in the organization
2. Include sufficient flexibility (including a statement similar to, "and any other
tasks as assigned by the supervisor") so that workers are comfortable taking on
new tasks when needed, helping coworkers, and proactively finding additional
ways to contribute.
3. The job title is an important part of a job description—be sure it is as
descriptive, accurate, and interesting as possible.
13) Person specification -- Answer ✔✔ summarizes the characteristics of someone
able to perform the job well
14) essential criteria -- Answer ✔✔ job holder characteristics that are vital to job
performance
