C202 WGU: CHAPTER 7: TRAINING AND DEVELOPMENT: TEST
QUESTIONS WITH COMPLETE SOLUTIONS
1) The most important sensory modalities are: -- Answer ✔✔ - Visual: Learning by
seeing.
- Auditory: Learning by hearing.
- Tactile: Learning by touching.
- Kinesthetic: Learning by doing.
2) Tamika learns best in a hands-on environment by trying to actually do the new
work or activity. She most likely has a(n)__________sensory modality
preference for learning. -- Answer ✔✔ kinesthetic
3) Annette Towler and Robert Dipboye's Learning Style -- Answer ✔✔ They
identified five key learning preferences:
- Discovery learning: A preference for exploration during learning.
Discovery learners prefer subjective assessments, interactional activities,
informational methods, and active-reflective activities.
- Experiential learning: A desire for hands-on approaches to instruction.
Experiential learners tend to prefer active learning activities.
, - Observational learning: A preference for external stimuli such as
demonstrations and diagrams to help facilitate learning. Observational
learners tend to prefer informational and active-reflective methods.
- Structured learning: A preference for processing strategies such as taking
notes, writing down task steps, and so forth. Structured learning is related
to preferences for subjective assessments.
- Group learning: A preference to work with others while learning. Group
learning is related to preferences for action and interactional learning.
4) learning bites -- Answer ✔✔ short training material that can be dispersed daily
or weekly to stakeholders on any given topic to increase knowledge. this can be
done via email, app, OCE, sales help portal, red banner, 'here's the deal'
5) Training Evaluation -- Answer ✔✔ systematically collecting the information
necessary to make effective decisions about adopting, improving, valuing, and
continuing an instructional activity or set of activities
6) Training evaluation typically includes: -- Answer ✔✔ - Participant reactions
- Learning assessments
- Training transfer back to the job
7) Without proper __________, an organization cannot know whether a training
program should be improved or even continued. -- Answer ✔✔ evaluation
8) Kirkpatrick's Training Evaluation Model four levels of training and learning
evaluation: -- Answer ✔✔ - Reaction: How did participants react to the
program? Participant feedback forms are usually used to assess reactions.
- Learning: What was the change in participants' knowledge, skills, or
attitudes? Dunkin' Donuts training includes a final exam in which students
, must bake 140 dozen donuts in just eight hours. Six donuts are then
randomly selected for evaluation.47
- Behavior: What was the change in participants' on-the-job behavior due to
the training? Verizon Wireless uses an automated scorecard for new
customer service hires that displays performance by new hire training class
in all core job performance metrics in the first 30, 60, and 90 days post-
training. Verizon uses the results to drive improvements in curriculum,
trainer delivery, and classroom management.48
- Results: How did the organization benefit from the training? CarMax
frequently evaluates whether the training, skills, and behaviors it thinks
drive successful performance really do.49
9) Return on Investment (ROI) -- Answer ✔✔ ROI% = ((Training Benefits −
Training Costs)/Training Costs) × 100
10) Training gamification -- Answer ✔✔ Applying gaming designs and concepts to
training to make it more engaging for the learner and increase learning and
performance outcomes.
11) Training transfer -- Answer ✔✔ refers to effectively using what is learned in
training back on the job
12) closed skills -- Answer ✔✔ Skills performed similarly or exactly like they are
taught in training.getting trainees to apply skills performed similarly or exactly like
they are taught in training (e.g., a telephone sales protocol).
13) open skills -- Answer ✔✔ Sets of principles that can be applied in many different
ways.getting trainees to transfer sets of principles that can be applied in many
different ways (e.g., leadership skills)
14) The best predictors of whether someone will transfer what they learned in
training back to the job are -- Answer ✔✔ cognitive ability, conscientiousness,
voluntarily participating in the training, and a work climate that facilitates transfer.
QUESTIONS WITH COMPLETE SOLUTIONS
1) The most important sensory modalities are: -- Answer ✔✔ - Visual: Learning by
seeing.
- Auditory: Learning by hearing.
- Tactile: Learning by touching.
- Kinesthetic: Learning by doing.
2) Tamika learns best in a hands-on environment by trying to actually do the new
work or activity. She most likely has a(n)__________sensory modality
preference for learning. -- Answer ✔✔ kinesthetic
3) Annette Towler and Robert Dipboye's Learning Style -- Answer ✔✔ They
identified five key learning preferences:
- Discovery learning: A preference for exploration during learning.
Discovery learners prefer subjective assessments, interactional activities,
informational methods, and active-reflective activities.
- Experiential learning: A desire for hands-on approaches to instruction.
Experiential learners tend to prefer active learning activities.
, - Observational learning: A preference for external stimuli such as
demonstrations and diagrams to help facilitate learning. Observational
learners tend to prefer informational and active-reflective methods.
- Structured learning: A preference for processing strategies such as taking
notes, writing down task steps, and so forth. Structured learning is related
to preferences for subjective assessments.
- Group learning: A preference to work with others while learning. Group
learning is related to preferences for action and interactional learning.
4) learning bites -- Answer ✔✔ short training material that can be dispersed daily
or weekly to stakeholders on any given topic to increase knowledge. this can be
done via email, app, OCE, sales help portal, red banner, 'here's the deal'
5) Training Evaluation -- Answer ✔✔ systematically collecting the information
necessary to make effective decisions about adopting, improving, valuing, and
continuing an instructional activity or set of activities
6) Training evaluation typically includes: -- Answer ✔✔ - Participant reactions
- Learning assessments
- Training transfer back to the job
7) Without proper __________, an organization cannot know whether a training
program should be improved or even continued. -- Answer ✔✔ evaluation
8) Kirkpatrick's Training Evaluation Model four levels of training and learning
evaluation: -- Answer ✔✔ - Reaction: How did participants react to the
program? Participant feedback forms are usually used to assess reactions.
- Learning: What was the change in participants' knowledge, skills, or
attitudes? Dunkin' Donuts training includes a final exam in which students
, must bake 140 dozen donuts in just eight hours. Six donuts are then
randomly selected for evaluation.47
- Behavior: What was the change in participants' on-the-job behavior due to
the training? Verizon Wireless uses an automated scorecard for new
customer service hires that displays performance by new hire training class
in all core job performance metrics in the first 30, 60, and 90 days post-
training. Verizon uses the results to drive improvements in curriculum,
trainer delivery, and classroom management.48
- Results: How did the organization benefit from the training? CarMax
frequently evaluates whether the training, skills, and behaviors it thinks
drive successful performance really do.49
9) Return on Investment (ROI) -- Answer ✔✔ ROI% = ((Training Benefits −
Training Costs)/Training Costs) × 100
10) Training gamification -- Answer ✔✔ Applying gaming designs and concepts to
training to make it more engaging for the learner and increase learning and
performance outcomes.
11) Training transfer -- Answer ✔✔ refers to effectively using what is learned in
training back on the job
12) closed skills -- Answer ✔✔ Skills performed similarly or exactly like they are
taught in training.getting trainees to apply skills performed similarly or exactly like
they are taught in training (e.g., a telephone sales protocol).
13) open skills -- Answer ✔✔ Sets of principles that can be applied in many different
ways.getting trainees to transfer sets of principles that can be applied in many
different ways (e.g., leadership skills)
14) The best predictors of whether someone will transfer what they learned in
training back to the job are -- Answer ✔✔ cognitive ability, conscientiousness,
voluntarily participating in the training, and a work climate that facilitates transfer.
