C202 WGU: CHAPTER 13: CREATING POSITIVE EMPLOYEE-
MANAGEMENT RELATIONS: TEST QUESTIONS AND ANSWERS
1) The four fundamental principles of integrative negotiation are: -- Answer ✔✔ -
Separate the people from the problem. Separate relationship issues (emotions,
misperceptions, or communication issues) from substantive issues, and deal with
them independently.
- Focus on interests, not positions. Negotiate over what people really want
and need, not what they say they want or need.
- Create options for mutual gain. Look for new solutions to the problem
that will allow both sides to win, not just focus on the original positions
that assume that for one side to win the other side must lose. What can
be added to the agreement to make concessions in some areas acceptable?
- Insist on objective criteria. If they exist, outside, objective fairness criteria
for the negotiated agreement are helpful in establishing reasonable
positions (such as the terms of another company's union-management
contract).
2) Mediation (Third Party Assistance) -- Answer ✔✔ Using a neutral third party to
attempt to resolve the dispute through facilitation.
, 3) Arbitration -- Answer ✔✔ An impartial third party acts as both judge and jury in
imposing a binding decision on both negotiating parties.
4) Rights arbitration -- Answer ✔✔ Covers disputes over the interpretation of an
existing contract and is often used in settling grievances.
5) Interest arbitration -- Answer ✔✔ resolves disputes over the terms of a
collective bargaining agreement currently being negotiated.
6) Strikes -- Answer ✔✔ occur when union members refuse to work, halting
production or services. Strikes are most effective when a company's business is
thriving and the company has not built up a large inventory of products it can
distribute during the strike.
7) The main types of strikes the Wagner Act covers are: -- Answer ✔✔ - Unfair
labor practice strikes: Protest illegal employer activities.
- Economic strikes: Disputes over wages or benefits.
- Recognition strikes: Strikes intended to force employers to recognize
unions.
- Jurisdictional strikes: Affirm members' right to certain job assignments and
protest the work assignments to another union or to unorganized
employees.
8) boycott -- Answer ✔✔ involves union members refusing to use or buy the firm's
products to exert economic pressure on management.
9) secondary boycott -- Answer ✔✔ When a union encourages third parties such
as customers and suppliers to stop doing business with the company. The Taft-
Hartley Act made secondary boycotts illegal.
10) lockout -- Answer ✔✔ Management keeps employees away from the workplace
and uses management staff or replacements to run the business.
MANAGEMENT RELATIONS: TEST QUESTIONS AND ANSWERS
1) The four fundamental principles of integrative negotiation are: -- Answer ✔✔ -
Separate the people from the problem. Separate relationship issues (emotions,
misperceptions, or communication issues) from substantive issues, and deal with
them independently.
- Focus on interests, not positions. Negotiate over what people really want
and need, not what they say they want or need.
- Create options for mutual gain. Look for new solutions to the problem
that will allow both sides to win, not just focus on the original positions
that assume that for one side to win the other side must lose. What can
be added to the agreement to make concessions in some areas acceptable?
- Insist on objective criteria. If they exist, outside, objective fairness criteria
for the negotiated agreement are helpful in establishing reasonable
positions (such as the terms of another company's union-management
contract).
2) Mediation (Third Party Assistance) -- Answer ✔✔ Using a neutral third party to
attempt to resolve the dispute through facilitation.
, 3) Arbitration -- Answer ✔✔ An impartial third party acts as both judge and jury in
imposing a binding decision on both negotiating parties.
4) Rights arbitration -- Answer ✔✔ Covers disputes over the interpretation of an
existing contract and is often used in settling grievances.
5) Interest arbitration -- Answer ✔✔ resolves disputes over the terms of a
collective bargaining agreement currently being negotiated.
6) Strikes -- Answer ✔✔ occur when union members refuse to work, halting
production or services. Strikes are most effective when a company's business is
thriving and the company has not built up a large inventory of products it can
distribute during the strike.
7) The main types of strikes the Wagner Act covers are: -- Answer ✔✔ - Unfair
labor practice strikes: Protest illegal employer activities.
- Economic strikes: Disputes over wages or benefits.
- Recognition strikes: Strikes intended to force employers to recognize
unions.
- Jurisdictional strikes: Affirm members' right to certain job assignments and
protest the work assignments to another union or to unorganized
employees.
8) boycott -- Answer ✔✔ involves union members refusing to use or buy the firm's
products to exert economic pressure on management.
9) secondary boycott -- Answer ✔✔ When a union encourages third parties such
as customers and suppliers to stop doing business with the company. The Taft-
Hartley Act made secondary boycotts illegal.
10) lockout -- Answer ✔✔ Management keeps employees away from the workplace
and uses management staff or replacements to run the business.
