C202 WGU: CHAPTER 14: MANAGING ENGAGEMENT AND
TURNOVER: TEST QUESTIONS WITH COMPLETE SOLUTIONS
1) ________turnover occurs when an employee chooses to leave the organization
for personal or professional reasons. -- Answer ✔✔ Voluntary
2) ________turnover is turnover that the employer could have prevents by
addressing the cause of the turnover -- Answer ✔✔ avoidable
3) Optimal turnover -- Answer ✔✔ is not necessarily no turnover. Rather, it is the
turnover level producing the highest long-term levels of productivity and business
improvement
4) _________turnover is the level of turnover producing the highest long-term
levels of productivity and business improvement -- Answer ✔✔ optimal
5) Downsizing -- Answer ✔✔ is a permanent reduction of multiple employees
intended to improve the efficiency or the effectiveness of the firm. Downsizing is
usually done in response to a merger or acquisition, revenue or market share
loss, technological and industrial change, new organizational structures, or
inaccurate labor demand forecasting.
, 6) Survivor syndrome -- Answer ✔✔ the emotional effects downsizing has on
surviving employees both during and after a downsizing. The emotional
aftereffects of downsizing include fear, anger, frustration, anxiety, and mistrust,
which can threaten the organization's survival.
7) Layoff -- Answer ✔✔ also known as a reduction in force, is a temporary
reduction of employees.
8) Termination -- Answer ✔✔ is the permanent separation of a single employee.
9) The typical progression of steps in progressive discipline is: -- Answer ✔✔ -
Verbal warning
- Written warning
- Suspension
- Discharge
10) Separation agreement -- Answer ✔✔ that includes a release stating that the
departing employee gives up some or all rights to sue can reduce the risk of
future litigation. Separation agreements are not required by law and are used
most often when a company does not have proper documentation to fire an
employee but wants to end the employment relationship and reduce the
possibility of a lawsuit or when the company wants to protect confidential
information. To be most effective:
- The agreement should include some sort of consideration, usually money
beyond any standard severance agreement.
- The employee needs to be given appropriate time to consider the offer and
even change his or her mind after signing it. The employee should be able to
negotiate some of its contents to show that it was willingly signed.
11) Employment at will -- Answer ✔✔ an employment relationship in which the
employment relationship can be legally terminated by either party at any time for
just cause, no cause, or even a cause that is morally wrong as long as it is not
illegal.
TURNOVER: TEST QUESTIONS WITH COMPLETE SOLUTIONS
1) ________turnover occurs when an employee chooses to leave the organization
for personal or professional reasons. -- Answer ✔✔ Voluntary
2) ________turnover is turnover that the employer could have prevents by
addressing the cause of the turnover -- Answer ✔✔ avoidable
3) Optimal turnover -- Answer ✔✔ is not necessarily no turnover. Rather, it is the
turnover level producing the highest long-term levels of productivity and business
improvement
4) _________turnover is the level of turnover producing the highest long-term
levels of productivity and business improvement -- Answer ✔✔ optimal
5) Downsizing -- Answer ✔✔ is a permanent reduction of multiple employees
intended to improve the efficiency or the effectiveness of the firm. Downsizing is
usually done in response to a merger or acquisition, revenue or market share
loss, technological and industrial change, new organizational structures, or
inaccurate labor demand forecasting.
, 6) Survivor syndrome -- Answer ✔✔ the emotional effects downsizing has on
surviving employees both during and after a downsizing. The emotional
aftereffects of downsizing include fear, anger, frustration, anxiety, and mistrust,
which can threaten the organization's survival.
7) Layoff -- Answer ✔✔ also known as a reduction in force, is a temporary
reduction of employees.
8) Termination -- Answer ✔✔ is the permanent separation of a single employee.
9) The typical progression of steps in progressive discipline is: -- Answer ✔✔ -
Verbal warning
- Written warning
- Suspension
- Discharge
10) Separation agreement -- Answer ✔✔ that includes a release stating that the
departing employee gives up some or all rights to sue can reduce the risk of
future litigation. Separation agreements are not required by law and are used
most often when a company does not have proper documentation to fire an
employee but wants to end the employment relationship and reduce the
possibility of a lawsuit or when the company wants to protect confidential
information. To be most effective:
- The agreement should include some sort of consideration, usually money
beyond any standard severance agreement.
- The employee needs to be given appropriate time to consider the offer and
even change his or her mind after signing it. The employee should be able to
negotiate some of its contents to show that it was willingly signed.
11) Employment at will -- Answer ✔✔ an employment relationship in which the
employment relationship can be legally terminated by either party at any time for
just cause, no cause, or even a cause that is morally wrong as long as it is not
illegal.
