SPMT 262 QUIZ 3 STUDY GUIDE QUESTIONS WELL ANSWERED LATEST UPDATE 2026
Norm or breach of norm: An American foreign exchange student wears his shoes inside his host
family's home in Japan while his host family always removes their shoes immediately after entering
the house - Answers breach of norm
Norm or breach of norm: when paying for a meal at a fancy sit down restaurant in America, Cali adds
a tip to her bill for her waiter - Answers Norm
tenets or convictions that people hold to be true that are deeply embedded within a society's culture
- Answers values
a way of viewing the world as the sum of complex, interconnected parts such as the place or places of
individuals, groups, cultures, and societies in the world and how they relate to each other - Answers
global perspective
behaviors that reflect compliance with what cultures and societies have defined as good, right, and
important. these behaviors describe how people are expected to behave in certain situations -
Answers norms
True or false: learning the language of a country you plan to visit can help foster new connections
between yourself and others, and it can show people from that country that you care about their
unique identity and want to learn more about them - Answers true
according to an article in the reading, how can sports promote human rights and global awareness -
Answers all of he answers are correct (by engaging vulnerable and marginalized groups, by bringing
together people and their communities, by helping people overcome their differences)
there are many things managers can do to reduce or actually solve dysfunctional conflict when it
occurs. which of the following has the best chance of preventing conflict? - Answers focusing on
organization-wide goals and objectives
this style of conflict resolution is one where one has low concern for his or her ultimate goal and low
concern for his or her relationship with the others - Answers avoiding style
what is competition - Answers rivalry between two groups or individuals over an outcome they both
seek
when a team of workers is required to increase how much they work together, why is there an
increased chance of conflict - Answers because they have increased task interdependence
if conflict is handled poorly within an organization, it can be destructive. which of the following could
be a result or disadvantage - Answers working teams lose focus on their goals
those with this style of conflict resolution look to put all conflict on the table, analyze it, deal openly
with all parties, and look for the best solution - Answers collaborating style
True or false: for a team to function properly, the members need a common purpose - Answers true
Which of the following in not a key characteristic in building an effective team? - Answers conflict
avoidance
true or false: it is more important to select members of the team based on their personalities and
positive attitudes than their skill and skill potential - Answers false
Jessica's team members were originally hired to help with a large project for a company, but once the
project was completed, they were each assigned to a different unique tasks. Now her team members
feel aimless and distant from one another. Which practice could have helped their team - Answers
establishing a compelling reason for the team to exist
when a company implements a dress code policy, this is an example of - Answers a company norm
helping set expectations for employees
which of the following is an example of how group norms can harm productivity - Answers tom and
Gretchen voice their similar opinion immediately upon hearing choices; Joe feels the decision is
contrary to their decision but does not speak up
True or false: decision making and problem solving can be much more dynamic and successful when
performed in a diverse team environment - Answers true
true or false: effective communication reduces the cost associated with conflicts, misunderstandings,
and mistakes - Answers true
why is it important to have self awareness in the workplace? which of the following is not a reason -
Answers to learn to ignore how others perceive us
true or false: effective communication challenges employees, raises competition within the
organization, and causes tension between management and employees - Answers false
Norm or breach of norm: An American foreign exchange student wears his shoes inside his host
family's home in Japan while his host family always removes their shoes immediately after entering
the house - Answers breach of norm
Norm or breach of norm: when paying for a meal at a fancy sit down restaurant in America, Cali adds
a tip to her bill for her waiter - Answers Norm
tenets or convictions that people hold to be true that are deeply embedded within a society's culture
- Answers values
a way of viewing the world as the sum of complex, interconnected parts such as the place or places of
individuals, groups, cultures, and societies in the world and how they relate to each other - Answers
global perspective
behaviors that reflect compliance with what cultures and societies have defined as good, right, and
important. these behaviors describe how people are expected to behave in certain situations -
Answers norms
True or false: learning the language of a country you plan to visit can help foster new connections
between yourself and others, and it can show people from that country that you care about their
unique identity and want to learn more about them - Answers true
according to an article in the reading, how can sports promote human rights and global awareness -
Answers all of he answers are correct (by engaging vulnerable and marginalized groups, by bringing
together people and their communities, by helping people overcome their differences)
there are many things managers can do to reduce or actually solve dysfunctional conflict when it
occurs. which of the following has the best chance of preventing conflict? - Answers focusing on
organization-wide goals and objectives
this style of conflict resolution is one where one has low concern for his or her ultimate goal and low
concern for his or her relationship with the others - Answers avoiding style
what is competition - Answers rivalry between two groups or individuals over an outcome they both
seek
when a team of workers is required to increase how much they work together, why is there an
increased chance of conflict - Answers because they have increased task interdependence
if conflict is handled poorly within an organization, it can be destructive. which of the following could
be a result or disadvantage - Answers working teams lose focus on their goals
those with this style of conflict resolution look to put all conflict on the table, analyze it, deal openly
with all parties, and look for the best solution - Answers collaborating style
True or false: for a team to function properly, the members need a common purpose - Answers true
Which of the following in not a key characteristic in building an effective team? - Answers conflict
avoidance
true or false: it is more important to select members of the team based on their personalities and
positive attitudes than their skill and skill potential - Answers false
Jessica's team members were originally hired to help with a large project for a company, but once the
project was completed, they were each assigned to a different unique tasks. Now her team members
feel aimless and distant from one another. Which practice could have helped their team - Answers
establishing a compelling reason for the team to exist
when a company implements a dress code policy, this is an example of - Answers a company norm
helping set expectations for employees
which of the following is an example of how group norms can harm productivity - Answers tom and
Gretchen voice their similar opinion immediately upon hearing choices; Joe feels the decision is
contrary to their decision but does not speak up
True or false: decision making and problem solving can be much more dynamic and successful when
performed in a diverse team environment - Answers true
true or false: effective communication reduces the cost associated with conflicts, misunderstandings,
and mistakes - Answers true
why is it important to have self awareness in the workplace? which of the following is not a reason -
Answers to learn to ignore how others perceive us
true or false: effective communication challenges employees, raises competition within the
organization, and causes tension between management and employees - Answers false
