LENOVO WARRANTY SERVICE
AUTHORIZATION EXAM ASP &
Onsite (RWST016 / RWST217) —
2025–2026 Verified Questions &
Answers | Graded A+
SECTION 1: SERVICE UPGRADES & WARRANTY
COVERAGE (Questions 1–15)
Question 1
Which of the following is a type of service upgrade that allows
Lenovo customers to keep their storage media after service?
• A. Accidental Damage Protection
• B. Keep Your Hard Drive
• C. Keep Your Drive Service
• D. Data Retention Service
Correct Answer: C
Rationale: Keep Your Drive Service allows customers to retain their
storage drive (HDD or SSD) after service, preventing data from
leaving their possession .
,Question 2
What does ADP (Accidental Damage Protection) cover?
• A. Normal wear and tear
• B. Accidental spills and drops
• C. Theft or loss
• D. Cosmetic damage from normal use
Correct Answer: B
Rationale: Accidental Damage Protection is an optional service
available separately from Lenovo Services. It covers accidental
damage conditions including drops, liquid spills, and electrical
surges .
Question 3
Which of the following is EXCLUDED from Accidental Damage
Protection coverage? (Select all that apply)
• A. A scratched ThinkPad cover that does not affect
functionality resulting from normal use
• B. Liquid spills on the keyboard
• C. An AC adapter not providing charge to the unit
• D. Damage from a drop
Correct Answers: A, C
,Rationale: ADP does not cover cosmetic damage from normal use
(scratches that don't affect function) or items that simply stop
working without accidental damage. Functional damage from
actual accidents (spills, drops) is covered .
Question 4
The Lenovo warranty covers which of the following?
• A. Software installation
• B. Cosmetic repairs
• C. Onsite repair service
• D. Data recovery
Correct Answer: C
Rationale: The Lenovo warranty covers onsite repair service for
hardware defects. Software installation, cosmetic repairs, and data
recovery are not covered under standard warranty .
Question 5
Lenovo Warranty Services offers an unlimited number of repairs
up to the cost of the system.
• A. True
• B. False
Correct Answer: B
, Rationale: Warranty coverage has limits based on the specific
service agreement. Repairs are provided for covered defects
during the warranty period, not "unlimited" .
Question 6
Think product base warranty terms are typically for how long?
• A. 90 days for parts and labor
• B. One to three years for parts and labor
• C. Five years for parts only
• D. Lifetime warranty
Correct Answer: B
Rationale: Think-branded products (ThinkPad, ThinkCentre,
ThinkStation) typically come with base warranty terms of one to
three years for parts and labor .
Question 7
Idea product warranties are typically for how long?
• A. One year for parts and labor
• B. Three years for parts and labor
• C. 90 days
• D. Two years for parts only
Correct Answer: A
AUTHORIZATION EXAM ASP &
Onsite (RWST016 / RWST217) —
2025–2026 Verified Questions &
Answers | Graded A+
SECTION 1: SERVICE UPGRADES & WARRANTY
COVERAGE (Questions 1–15)
Question 1
Which of the following is a type of service upgrade that allows
Lenovo customers to keep their storage media after service?
• A. Accidental Damage Protection
• B. Keep Your Hard Drive
• C. Keep Your Drive Service
• D. Data Retention Service
Correct Answer: C
Rationale: Keep Your Drive Service allows customers to retain their
storage drive (HDD or SSD) after service, preventing data from
leaving their possession .
,Question 2
What does ADP (Accidental Damage Protection) cover?
• A. Normal wear and tear
• B. Accidental spills and drops
• C. Theft or loss
• D. Cosmetic damage from normal use
Correct Answer: B
Rationale: Accidental Damage Protection is an optional service
available separately from Lenovo Services. It covers accidental
damage conditions including drops, liquid spills, and electrical
surges .
Question 3
Which of the following is EXCLUDED from Accidental Damage
Protection coverage? (Select all that apply)
• A. A scratched ThinkPad cover that does not affect
functionality resulting from normal use
• B. Liquid spills on the keyboard
• C. An AC adapter not providing charge to the unit
• D. Damage from a drop
Correct Answers: A, C
,Rationale: ADP does not cover cosmetic damage from normal use
(scratches that don't affect function) or items that simply stop
working without accidental damage. Functional damage from
actual accidents (spills, drops) is covered .
Question 4
The Lenovo warranty covers which of the following?
• A. Software installation
• B. Cosmetic repairs
• C. Onsite repair service
• D. Data recovery
Correct Answer: C
Rationale: The Lenovo warranty covers onsite repair service for
hardware defects. Software installation, cosmetic repairs, and data
recovery are not covered under standard warranty .
Question 5
Lenovo Warranty Services offers an unlimited number of repairs
up to the cost of the system.
• A. True
• B. False
Correct Answer: B
, Rationale: Warranty coverage has limits based on the specific
service agreement. Repairs are provided for covered defects
during the warranty period, not "unlimited" .
Question 6
Think product base warranty terms are typically for how long?
• A. 90 days for parts and labor
• B. One to three years for parts and labor
• C. Five years for parts only
• D. Lifetime warranty
Correct Answer: B
Rationale: Think-branded products (ThinkPad, ThinkCentre,
ThinkStation) typically come with base warranty terms of one to
three years for parts and labor .
Question 7
Idea product warranties are typically for how long?
• A. One year for parts and labor
• B. Three years for parts and labor
• C. 90 days
• D. Two years for parts only
Correct Answer: A
