SUPERVISION EXAM PRACTICE
QUESTIONS AND ANSWERS
What is the first step supervisors take when communicating change to employees
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a. Explaining the details of the change
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b. Asking for opinions about the change
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c. Listening to feelings about the change
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d. Soliciting ideas to implement the change - ans-a. Explaining the details of the change
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Supervisors can delegate the power to complete a task but they cannot delegate
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a. individual worker assignments.
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b. multiple tasks to the same worker.
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c. accountability for completing the task.
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d. the same task to more than one worker - ans-c. accountability for completing the task.
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What is the value of analyzing past performance reviews when establishing an individual's
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professional development plan? * sd sd sd
a. Identification of development needs
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b. Determination of professional interests
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c. Measurement of performance improvements
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d. Discovery of professional development goals - ans-
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a. Identification of development needs
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What style of conflict management most encourages lose-lose outcomes? *
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a. Avoidance
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b. Compromise
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c. Competition
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d. Accommodation - ans-a. Avoidance
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Leaving notes on a day planner making marks on a calendar and utilizing smart device scre
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en pop-ups are examples of actions supervisors take to *
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1/1
a. discover previously unknown development opportunities.
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b. ensure they work on their development activities every day.
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c. minimize defensiveness when completing their development activities.
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d. seek and utilize honest feedback about their development activity progress. - ans-
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b. ensure they work on their development activities every day.
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, A hotel's front desk supervisor has just communicated a coming workplace change to one
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of the hotel's desk agents. The desk agent's reaction about the coming change seems to be
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one of great confusion. How is the desk agent likely feeling about the coming change?
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a. Sad sd
b. Mad sd
c. Glad sd
d. Scared - ans-d. Scared
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What employment-related variation is permitted to employees who utilize flex-time?
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a. Rates of pay
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b. Job assignments
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c. Arrival and departure periods
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d. Number of hours worked per week - ans-c. Arrival and departure periods
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What law mandates the use of the Employment Eligibility Verification Form (I-9)?
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a. Title VII of the Civil Rights Act
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b. Immigration Reform and Control Act
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c. Age Discrimination in Employment Act
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d. Patient Protection and Affordable Care Act - ans-b. Immigration Reform and Control Act
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A formal employee suggestion program is likely to fail when
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a. feedback is offered by supervisors.
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b. no feedback is offered by supervisors.
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c. written forms used to make suggestions are too short.
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d. supervisors encourage suggestions during coaching sessions. - ans-
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b. no feedback is offered by supervisors.
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What type of learner likes to see what they are learning?
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a. Visual sd
b. Tactilesd
c. Auditory
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d. Professional - ans-a. Visual
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Some supervisors fail to delegate even when they know an employee can do a good job be
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cause the supervisors are unwilling to
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a. provide additional worker training.
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b. share the credit for a job well done.
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c. give up their accountability for a delegated task.
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d. provide information needed to complete the task - ans-
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b. share the credit for a job well done.
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If supervisors are to be optimally effective in their jobs they must
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a. eliminate team member turnover.
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b. ensure all team members have equal skills.
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c. get to know each team member individually.
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QUESTIONS AND ANSWERS
What is the first step supervisors take when communicating change to employees
sd sd sd sd sd sd sd sd sd sd sd
a. Explaining the details of the change
sd sd sd sd sd sd
b. Asking for opinions about the change
sd sd sd sd sd sd
c. Listening to feelings about the change
sd sd sd sd sd sd
d. Soliciting ideas to implement the change - ans-a. Explaining the details of the change
sd sd sd sd sd sd sd sdsd sd sd sd sd sd sd
Supervisors can delegate the power to complete a task but they cannot delegate
sd sd sd sd sd sd sd sd sd sd sd sd sd
a. individual worker assignments.
sd sd sd
b. multiple tasks to the same worker.
sd sd sd sd sd sd
c. accountability for completing the task.
sd sd sd sd sd
d. the same task to more than one worker - ans-c. accountability for completing the task.
sd sd sd sd sd sd sd sd sd sdsd sd sd sd sd sd
What is the value of analyzing past performance reviews when establishing an individual's
sd sd sd sd sd sd sd sd sd sd sd sd sd
professional development plan? * sd sd sd
a. Identification of development needs
sd sd sd sd
b. Determination of professional interests
sd sd sd sd
c. Measurement of performance improvements
sd sd sd sd
d. Discovery of professional development goals - ans-
sd sd sd sd sd sd sdsd
a. Identification of development needs
sd sd sd sd
What style of conflict management most encourages lose-lose outcomes? *
sd sd sd sd sd sd sd sd sd
a. Avoidance
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b. Compromise
sd
c. Competition
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d. Accommodation - ans-a. Avoidance
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Leaving notes on a day planner making marks on a calendar and utilizing smart device scre
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
en pop-ups are examples of actions supervisors take to *
sd sd sd sd sd sd sd sd sd
1/1
a. discover previously unknown development opportunities.
sd sd sd sd sd
b. ensure they work on their development activities every day.
sd sd sd sd sd sd sd sd sd
c. minimize defensiveness when completing their development activities.
sd sd sd sd sd sd sd
d. seek and utilize honest feedback about their development activity progress. - ans-
sd sd sd sd sd sd sd sd sd sd sd sdsd
b. ensure they work on their development activities every day.
sd sd sd sd sd sd sd sd sd
, A hotel's front desk supervisor has just communicated a coming workplace change to one
sd sd sd sd sd sd sd sd sd sd sd sd sd sd
of the hotel's desk agents. The desk agent's reaction about the coming change seems to be
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
one of great confusion. How is the desk agent likely feeling about the coming change?
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
a. Sad sd
b. Mad sd
c. Glad sd
d. Scared - ans-d. Scared
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What employment-related variation is permitted to employees who utilize flex-time?
sd sd sd sd sd sd sd sd sd sd
a. Rates of pay
sd sd sd
b. Job assignments
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c. Arrival and departure periods
sd sd sd sd
d. Number of hours worked per week - ans-c. Arrival and departure periods
sd sd sd sd sd sd sd sdsd sd sd sd sd
What law mandates the use of the Employment Eligibility Verification Form (I-9)?
sd sd sd sd sd sd sd sd sd sd sd sd
a. Title VII of the Civil Rights Act
sd sd sd sd sd sd sd
b. Immigration Reform and Control Act
sd sd sd sd sd
c. Age Discrimination in Employment Act
sd sd sd sd sd
d. Patient Protection and Affordable Care Act - ans-b. Immigration Reform and Control Act
sd sd sd sd sd sd sd sdsd sd sd sd sd sd
A formal employee suggestion program is likely to fail when
sd sd sd sd sd sd sd sd sd sd
a. feedback is offered by supervisors.
sd sd sd sd sd
b. no feedback is offered by supervisors.
sd sd sd sd sd sd
c. written forms used to make suggestions are too short.
sd sd sd sd sd sd sd sd sd
d. supervisors encourage suggestions during coaching sessions. - ans-
sd sd sd sd sd sd sd sdsd
b. no feedback is offered by supervisors.
sd sd sd sd sd sd
What type of learner likes to see what they are learning?
sd sd sd sd sd sd sd sd sd sd sd
a. Visual sd
b. Tactilesd
c. Auditory
sd
d. Professional - ans-a. Visual
sd sd sdsd sd
Some supervisors fail to delegate even when they know an employee can do a good job be
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
cause the supervisors are unwilling to
sd sd sd sd sd sd
a. provide additional worker training.
sd sd sd sd
b. share the credit for a job well done.
sd sd sd sd sd sd sd sd
c. give up their accountability for a delegated task.
sd sd sd sd sd sd sd sd
d. provide information needed to complete the task - ans-
sd sd sd sd sd sd sd sd sdsd
b. share the credit for a job well done.
sd sd sd sd sd sd sd sd
If supervisors are to be optimally effective in their jobs they must
sd sd sd sd sd sd sd sd sd sd sd
a. eliminate team member turnover.
sd sd sd sd
b. ensure all team members have equal skills.
sd sd sd sd sd sd sd
c. get to know each team member individually.
sd sd sd sd sd sd sd
