Certified Medical Administrative Assistant (CMAA) Practice
Test EXAM 2026-2027 LATEST UPDATED VERSION QUESTIONS
AND ANSWERS
Which of the following types of correspondence can be written and signed by the medical
administrative assistant? A medical report to an insurance company; A referral letter to another
provider; A letter to a patient about a scheduling change; A letter to a patient containing
medical advice. - answer>>A letter to a patient about a scheduling change
A patient who was given instructions to stop taking aspirin 1 week prior to surgery informs the
medical administrative assistant that she forgot to follow instructions. Which of the following
actions is appropriate for the assistant to take? Advise the patient to drink plenty of water to
dilute the aspirin; Inform the patient that the procedure will be canceled; Ask the patient if it
was a low-dose aspirin; Speak with the provider about rescheduling the procedure. -
answer>>Speak with the provider about rescheduling the procedure.
A patient calls to request that her immunization record be emailed to her. Which of the
following actions should the medical administrative assistant take first? Document the
information transfer in the patient's record; Fax, rather than email, the record; Bill for the
processing fee; Check the patient's file for written authorization. - answer>>Check the patient's
file for written authorization
Which of the following scheduling systems assigns patients specific appointment times at
regular intervals? Wave; Open hours; Double-booking; Stream - answer>>Stream
Which of the following actions should a medical administrative assistant take when scheduling
a new patient for a physical examination? Instruct the patient to verify his insurance prior to
the visit; Verify that the patient understands the coinsurance responsibilities; Explain the
importance of fasting for 12 hr in the event the provider prescribes a blood draw; Inform the
patient of the appointment cancellation policy. - answer>>Inform the patient of the
appointment cancellation policy.
, A medical administrative assistant is providing a patient with instructions about an upcoming
mammogram. Which of the following actions should the assistant take to ensure patient
understanding? Send the patient an electronic appointment reminder; Provide the patient with
written instructions; Remind the patient to bring insurance information; Ask the patient to
restate the instructions. - answer>>Ask the patient to restate the instructions.
Which of the following is the priority action for a medical administrative assistant to take when
making a financial policy change? Determine payment arrangements; Obtain a patient
statement for services delivered; Notify all patients of the fee schedule policy change; Revise
the fees. - answer>>Notify all patients of the fee schedule policy change.
Which of the following actions should the medical administrative assistant take first when
processing mail? Sort; Open; Discard; Distribute - answer>>Sort
Which of the following should be obtained prior to measuring a patient's blood pressure?
Implied consent; Authorization form; informed consent; Certification form - answer>>Implied
consent
For which of the following tasks should a medical administrative assistant use Microsoft
Access? Encrypting documents; Creating a database; Scheduling a meeting; Creating a
spreadsheet - answer>>Creating a database
When submitting claims to third-party payers, the medical administrative assistant should
retrieve information from which of the following? Day sheet; Appointment list; Encounter form;
Patient ledger - answer>>Encounter form
At which of the following times should the medical administrative assistant obtain
preauthorization for a diagnostic procedure? After the provider prescribes the procedure; After
the patient schedules the procedure; After the patient pays the copayment; After an insurance
claim is submitted for the procedure - answer>>After the provider prescribes the procedure
Test EXAM 2026-2027 LATEST UPDATED VERSION QUESTIONS
AND ANSWERS
Which of the following types of correspondence can be written and signed by the medical
administrative assistant? A medical report to an insurance company; A referral letter to another
provider; A letter to a patient about a scheduling change; A letter to a patient containing
medical advice. - answer>>A letter to a patient about a scheduling change
A patient who was given instructions to stop taking aspirin 1 week prior to surgery informs the
medical administrative assistant that she forgot to follow instructions. Which of the following
actions is appropriate for the assistant to take? Advise the patient to drink plenty of water to
dilute the aspirin; Inform the patient that the procedure will be canceled; Ask the patient if it
was a low-dose aspirin; Speak with the provider about rescheduling the procedure. -
answer>>Speak with the provider about rescheduling the procedure.
A patient calls to request that her immunization record be emailed to her. Which of the
following actions should the medical administrative assistant take first? Document the
information transfer in the patient's record; Fax, rather than email, the record; Bill for the
processing fee; Check the patient's file for written authorization. - answer>>Check the patient's
file for written authorization
Which of the following scheduling systems assigns patients specific appointment times at
regular intervals? Wave; Open hours; Double-booking; Stream - answer>>Stream
Which of the following actions should a medical administrative assistant take when scheduling
a new patient for a physical examination? Instruct the patient to verify his insurance prior to
the visit; Verify that the patient understands the coinsurance responsibilities; Explain the
importance of fasting for 12 hr in the event the provider prescribes a blood draw; Inform the
patient of the appointment cancellation policy. - answer>>Inform the patient of the
appointment cancellation policy.
, A medical administrative assistant is providing a patient with instructions about an upcoming
mammogram. Which of the following actions should the assistant take to ensure patient
understanding? Send the patient an electronic appointment reminder; Provide the patient with
written instructions; Remind the patient to bring insurance information; Ask the patient to
restate the instructions. - answer>>Ask the patient to restate the instructions.
Which of the following is the priority action for a medical administrative assistant to take when
making a financial policy change? Determine payment arrangements; Obtain a patient
statement for services delivered; Notify all patients of the fee schedule policy change; Revise
the fees. - answer>>Notify all patients of the fee schedule policy change.
Which of the following actions should the medical administrative assistant take first when
processing mail? Sort; Open; Discard; Distribute - answer>>Sort
Which of the following should be obtained prior to measuring a patient's blood pressure?
Implied consent; Authorization form; informed consent; Certification form - answer>>Implied
consent
For which of the following tasks should a medical administrative assistant use Microsoft
Access? Encrypting documents; Creating a database; Scheduling a meeting; Creating a
spreadsheet - answer>>Creating a database
When submitting claims to third-party payers, the medical administrative assistant should
retrieve information from which of the following? Day sheet; Appointment list; Encounter form;
Patient ledger - answer>>Encounter form
At which of the following times should the medical administrative assistant obtain
preauthorization for a diagnostic procedure? After the provider prescribes the procedure; After
the patient schedules the procedure; After the patient pays the copayment; After an insurance
claim is submitted for the procedure - answer>>After the provider prescribes the procedure
