OCR GCSE FINAL PAPER 2026 COMPLETE
ANSWERS VERIFIED
●● Batch Production. Answer: The process of production where one
type of product is made and then production is switched to make a
different product.
●● Flow production. Answer: Production of one product that takes place
continuously using a production or assembly line. This is sometimes
called mass production.
●● Automation. Answer: A production process involving machinery that
is not controlled by a person but usually controlled by a computer.
●● Robotics. Answer: The use of robots in the process of production.
●● Product Processes. Answer: The three methods of processes of
production - job, batch and flow.
●● Quality control. Answer: A system for inspecting the quality of the
goods or services produced and that they are of a good standard. This is
done by inspectors checking the work produced by staff.
, ●● Quality assurance. Answer: An approach that involves the whole
business focusing on quality, thus aiming to prevent quality problems
arising. Everyone is responsible for quality.
●● Quality. Answer: It is about a product being fit for purpose.
●● Returns. Answer: Goods which customers take back to the shop
because there are problems with the quality of them.
●● Recalls. Answer: When a fault occurs with a product and the
business asks for the product to be brought back so it can be repaired or
replaced.
●● E-commerce. Answer: Bringing together of buying and selling
electronically (buying online).
●● Customer service. Answer: The name given to an area of business
that deals with customer enquiries.
●● Customer engagement. Answer: The contact between the business
and customer.
●● Click and collect. Answer: Ordering online and collecting goods
from store at a later time.
ANSWERS VERIFIED
●● Batch Production. Answer: The process of production where one
type of product is made and then production is switched to make a
different product.
●● Flow production. Answer: Production of one product that takes place
continuously using a production or assembly line. This is sometimes
called mass production.
●● Automation. Answer: A production process involving machinery that
is not controlled by a person but usually controlled by a computer.
●● Robotics. Answer: The use of robots in the process of production.
●● Product Processes. Answer: The three methods of processes of
production - job, batch and flow.
●● Quality control. Answer: A system for inspecting the quality of the
goods or services produced and that they are of a good standard. This is
done by inspectors checking the work produced by staff.
, ●● Quality assurance. Answer: An approach that involves the whole
business focusing on quality, thus aiming to prevent quality problems
arising. Everyone is responsible for quality.
●● Quality. Answer: It is about a product being fit for purpose.
●● Returns. Answer: Goods which customers take back to the shop
because there are problems with the quality of them.
●● Recalls. Answer: When a fault occurs with a product and the
business asks for the product to be brought back so it can be repaired or
replaced.
●● E-commerce. Answer: Bringing together of buying and selling
electronically (buying online).
●● Customer service. Answer: The name given to an area of business
that deals with customer enquiries.
●● Customer engagement. Answer: The contact between the business
and customer.
●● Click and collect. Answer: Ordering online and collecting goods
from store at a later time.
