PAT MODULES 1-6 FINAL REVIEW SHEET
2026 QUESTIONS AND VERIFIED
SOLUTIONS GUARANTEED TO PASS
◉ Individual and post appearance are critical to customer service
elements. Answer: True.
◉ Friendly, but not overly familiar, is our goal in creating a pleasant
customer oriented professional persona. Answer: True
◉ It is best to avoid making eye contact with customers. Answer: False
◉ Great customer service involves an attitude of wanting to help others.
Answer: True
◉ What Service Level Agreements are officers are directly responsible
for? Answer: Badge Production Timeliness
Screening Throughput (minimize delay)
Screening Effectiveness (High Probability of Detection)
Alarm Response and Assessment Timeliness
Access Control Effectiveness (Probability of Detection)
, ◉ The SLA for response to alarms requires arrival at a perimeter door
alarm scene within what amount of time after dispatch? Answer: 5
minutes
◉ The SLA for response to alarms requires arrival at an MDF door
alarm scene within what amount of time after dispatch? Answer: 3
minutes
◉ Challenging unbadged persons observed within the FC helps ensure
compliance with Access Control Effectiveness SLA Requirements.
Answer: True
◉ The Amazon National Account has a NO ARREST/NO
DETENTION policy. Answer: True
◉ Amazon has tasked Security with arresting and forcibly detaining
persons suspected of criminal activity. Answer: False
◉ Improper use of force carries a risk of criminal and civil penalties as
well as a potential for disciplinary action up to and including
termination. Answer: True
◉ What is the name of the on-site organization that provides emergency
medical services? Answer: AmCare
◉ Everyone is responsible for working safely. Answer: True
2026 QUESTIONS AND VERIFIED
SOLUTIONS GUARANTEED TO PASS
◉ Individual and post appearance are critical to customer service
elements. Answer: True.
◉ Friendly, but not overly familiar, is our goal in creating a pleasant
customer oriented professional persona. Answer: True
◉ It is best to avoid making eye contact with customers. Answer: False
◉ Great customer service involves an attitude of wanting to help others.
Answer: True
◉ What Service Level Agreements are officers are directly responsible
for? Answer: Badge Production Timeliness
Screening Throughput (minimize delay)
Screening Effectiveness (High Probability of Detection)
Alarm Response and Assessment Timeliness
Access Control Effectiveness (Probability of Detection)
, ◉ The SLA for response to alarms requires arrival at a perimeter door
alarm scene within what amount of time after dispatch? Answer: 5
minutes
◉ The SLA for response to alarms requires arrival at an MDF door
alarm scene within what amount of time after dispatch? Answer: 3
minutes
◉ Challenging unbadged persons observed within the FC helps ensure
compliance with Access Control Effectiveness SLA Requirements.
Answer: True
◉ The Amazon National Account has a NO ARREST/NO
DETENTION policy. Answer: True
◉ Amazon has tasked Security with arresting and forcibly detaining
persons suspected of criminal activity. Answer: False
◉ Improper use of force carries a risk of criminal and civil penalties as
well as a potential for disciplinary action up to and including
termination. Answer: True
◉ What is the name of the on-site organization that provides emergency
medical services? Answer: AmCare
◉ Everyone is responsible for working safely. Answer: True
