WGU D072 Assessment Study Guide Questions and
Answers| Updated
What is true about emotional intelligence in the workplace?
Importance EI Varies by situation and job position
A supervisor conducts a 90 day evaluation with a new employee. Its
recommended that the new employee take more initiative to complete tasks
and to persevere, even on the most challenging days.
Motivation
A manager recently decides to get employees involved in a new corporate social
responsibility (CSR) initiative to show that the company is dedicated to making a
difference in the local community. Which activity demonstrates an appropriate
way to meet this goal?
Initiate a community technology recycling program for old computers
A production manager is told that a supplier of one of their key products has
declared bankruptcy and cannot supply the necessary material. The production
manager calls other suppliers to see if they have the necessary material to
continue manufacturing these products. Which managerial core role is being
used?
Decisional
Which organizational culture is best suited for an individual who is high in
conscientiousness?
,Hierarchy
Which result occurs when there is a person-culture misalignment?
Attrition
Which communication channel contains an item like an organization's
newsletter?
Leanest
How can a speaker overcome issues pertaining to semantics to ensure effective
communication?
Be direct and clearly state what is intended
Which characteristics are seen in employees who use an assertive
communication style?
Calm and relaxed posture
How can a manager exhibit supportive communication?
Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager
says that the location is fine for the event but adds that others will likely be
opposed to the choice. Which style of communication is being used by this
manager?
, Passive-aggressive
Team Member A shares their perspective of a recent project, and Team Member
B suggests that there might be a better way to approach the same objective.
Team Member A responds by saying, "Well, that's fine with me, but don't be
surprised if other people are upset by your opinion." Which communication
style is Team Member A using for this response?
Passive-aggressive
Which competency is the basis for developing effective business relationships,
including teamwork, empathy, and trust?
Emotional intelligence
A leader with high emotional intelligence is looking to capitalize on this trait
while working with social media. How would the leader do so?
Use social media as a tool to connect multiple stakeholders
What is a characteristic of people with strong moral identity?
They are more considerate of others' feelings and viewpoints.
What are characteristics of someone who is Machiavellian in nature?
Lower emotional intelligence and higher emotional detachment
Answers| Updated
What is true about emotional intelligence in the workplace?
Importance EI Varies by situation and job position
A supervisor conducts a 90 day evaluation with a new employee. Its
recommended that the new employee take more initiative to complete tasks
and to persevere, even on the most challenging days.
Motivation
A manager recently decides to get employees involved in a new corporate social
responsibility (CSR) initiative to show that the company is dedicated to making a
difference in the local community. Which activity demonstrates an appropriate
way to meet this goal?
Initiate a community technology recycling program for old computers
A production manager is told that a supplier of one of their key products has
declared bankruptcy and cannot supply the necessary material. The production
manager calls other suppliers to see if they have the necessary material to
continue manufacturing these products. Which managerial core role is being
used?
Decisional
Which organizational culture is best suited for an individual who is high in
conscientiousness?
,Hierarchy
Which result occurs when there is a person-culture misalignment?
Attrition
Which communication channel contains an item like an organization's
newsletter?
Leanest
How can a speaker overcome issues pertaining to semantics to ensure effective
communication?
Be direct and clearly state what is intended
Which characteristics are seen in employees who use an assertive
communication style?
Calm and relaxed posture
How can a manager exhibit supportive communication?
Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager
says that the location is fine for the event but adds that others will likely be
opposed to the choice. Which style of communication is being used by this
manager?
, Passive-aggressive
Team Member A shares their perspective of a recent project, and Team Member
B suggests that there might be a better way to approach the same objective.
Team Member A responds by saying, "Well, that's fine with me, but don't be
surprised if other people are upset by your opinion." Which communication
style is Team Member A using for this response?
Passive-aggressive
Which competency is the basis for developing effective business relationships,
including teamwork, empathy, and trust?
Emotional intelligence
A leader with high emotional intelligence is looking to capitalize on this trait
while working with social media. How would the leader do so?
Use social media as a tool to connect multiple stakeholders
What is a characteristic of people with strong moral identity?
They are more considerate of others' feelings and viewpoints.
What are characteristics of someone who is Machiavellian in nature?
Lower emotional intelligence and higher emotional detachment
