APPLE DEVICE SUPPORT BUNDLED
ACTUAL PAPER 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
⩥ Time Machine.
Answer: Used to run recurring backups. What you should use if you are
reinstalling OSX
⩥ Spotlight Search.
Answer: Command Spacebar is the shortcut
⩥ Command Shift H.
Answer: Navigate to your home folder
⩥ Command N.
Answer: New Finder Window
⩥ Command + Shift + 3.
Answer: Screen Shot to desktop. Hold down control to store to
clipboard.
⩥ Command + Shift + 4.
,Answer: User Defined Screen Shot. Hold down control to store to
clipboard.
⩥ Command + Shift + 4 + Spacebar
Command + Shift + 4 (release) then Spacebar.
Answer: Takes a screenshot of the windows that is open or the entire
desktop if you are on that. The second command shows a camera icon
and highlights the area it will screen capture.
⩥ Steps before updating OSX.
Answer: - Verify Application Compatibility
- Backup Important Files and Folders
- Backup Critical Settings such as your network settings
- Check for Apple software and firmware updates
⩥ Firmware.
Answer: Low level software that facilitates the startup and management
of system hardware. You can determine if you have the latest firmware
by going to the apple support article.
⩥ Firmware Boot ROM.
Answer: For the extensible firmware interface (EFI) which is
responsible for general hardware management and system startup.
,⩥ Firmware SMC Version.
Answer: For the System Management Controller which is responsible
for managing hardware, cooling and power.
⩥ Installation Support.
Answer: For the most recent information on install process.
www.apple.com/support/osx
⩥ Re-install OSX prep.
Answer: Prepare the system disk. It must be partitioned via the GUID
partition table and contain at least one Mac OS Extended (journalled)
formatted volume. You use the disk utility for both erasing and
repartitioning.
⩥ Re-install OSX requirements.
Answer: - Must be running 10.6.8 or higher
- Connected to the internet
- Sign in with an Apple ID
Then download from App store.
⩥ OSX Erase and Install (Clean Installation).
Answer: You must manually erase the destination system disk using
Disk Utility before running the OSX Installer.
, ⩥ OSX Recovery System (Command R).
Answer: On reboot this command initiates the OSX Recovery system.
Includes a variety of administration and troubleshooting utilities.
⩥ TCP/IP.
Answer: Transmission Control Protocol / Internet Protocol. Became the
universal language that allows computers to communicate across the
internet.
⩥ Network Interface.
Answer: Network medium through which network data flows. Network
interfaces can be physical or virtual. Ethernet and wifi are the most
common physical network interfaces.
⩥ Network Protocol.
Answer: A protocol defines a set of standard rules used for data
representation, signalling, authentication, or error detection across
network interfaces.
⩥ Network Service.
Answer: Describes a configuration assigned to a network interface. A
fundamental feature of OSX is the ability to support multiple network
services or connections for each individual network interface.
ACTUAL PAPER 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
⩥ Time Machine.
Answer: Used to run recurring backups. What you should use if you are
reinstalling OSX
⩥ Spotlight Search.
Answer: Command Spacebar is the shortcut
⩥ Command Shift H.
Answer: Navigate to your home folder
⩥ Command N.
Answer: New Finder Window
⩥ Command + Shift + 3.
Answer: Screen Shot to desktop. Hold down control to store to
clipboard.
⩥ Command + Shift + 4.
,Answer: User Defined Screen Shot. Hold down control to store to
clipboard.
⩥ Command + Shift + 4 + Spacebar
Command + Shift + 4 (release) then Spacebar.
Answer: Takes a screenshot of the windows that is open or the entire
desktop if you are on that. The second command shows a camera icon
and highlights the area it will screen capture.
⩥ Steps before updating OSX.
Answer: - Verify Application Compatibility
- Backup Important Files and Folders
- Backup Critical Settings such as your network settings
- Check for Apple software and firmware updates
⩥ Firmware.
Answer: Low level software that facilitates the startup and management
of system hardware. You can determine if you have the latest firmware
by going to the apple support article.
⩥ Firmware Boot ROM.
Answer: For the extensible firmware interface (EFI) which is
responsible for general hardware management and system startup.
,⩥ Firmware SMC Version.
Answer: For the System Management Controller which is responsible
for managing hardware, cooling and power.
⩥ Installation Support.
Answer: For the most recent information on install process.
www.apple.com/support/osx
⩥ Re-install OSX prep.
Answer: Prepare the system disk. It must be partitioned via the GUID
partition table and contain at least one Mac OS Extended (journalled)
formatted volume. You use the disk utility for both erasing and
repartitioning.
⩥ Re-install OSX requirements.
Answer: - Must be running 10.6.8 or higher
- Connected to the internet
- Sign in with an Apple ID
Then download from App store.
⩥ OSX Erase and Install (Clean Installation).
Answer: You must manually erase the destination system disk using
Disk Utility before running the OSX Installer.
, ⩥ OSX Recovery System (Command R).
Answer: On reboot this command initiates the OSX Recovery system.
Includes a variety of administration and troubleshooting utilities.
⩥ TCP/IP.
Answer: Transmission Control Protocol / Internet Protocol. Became the
universal language that allows computers to communicate across the
internet.
⩥ Network Interface.
Answer: Network medium through which network data flows. Network
interfaces can be physical or virtual. Ethernet and wifi are the most
common physical network interfaces.
⩥ Network Protocol.
Answer: A protocol defines a set of standard rules used for data
representation, signalling, authentication, or error detection across
network interfaces.
⩥ Network Service.
Answer: Describes a configuration assigned to a network interface. A
fundamental feature of OSX is the ability to support multiple network
services or connections for each individual network interface.
