Devoted – 2026 Certification Exam with Questuions and Answers – 100% Solved
Completing an HRA is not a required part of the enrollment process, but it is highly encouraged
as it can help identify important programs available to the member. - ✔✔✔-True
Devoted Health HMO members... - ✔✔✔-Must choose an in-network primary care physician at
the time of enrollment.
Greater than what percentage of rapid disenrollments will be reviewed by Devoted? - ✔✔✔-
10%
How can someone report Fraud, Waste, and Abuse? (Select all that apply) - ✔✔✔-All:
Report it to your local sales manager
Email
Report it directly to the Devoted Medicare Compliance Officer -
Call our hotline. You can remain anonymous - 1(855)292-7485
How many days in advance must agents register informal or educational events with Devoted
Health? - ✔✔✔-7 days
If an individual has Medicaid paying their Part B premium, which plan option might not be a
good fit for them? - ✔✔✔-Giveback plan
In what situation is an agent representing Devoted Health required to review the entire
summary of benefits during a compliant sales presentation to a prospect? - ✔✔✔-On every
sales presentation.
Mr. Finn, an agent with Devoted Health, is giving a sales presentation and wants to provide
some food for his guests. What can Mr. Finn provide? - ✔✔✔-Light refreshments or snacks.
, Devoted – 2026 Certification Exam with Questuions and Answers – 100% Solved
Mrs. Davis is a Devoted Health HMO member and on March 21st calls Angie her Devoted sales
agent stating that she wants to switch her primary care physician (PCP). What can Angie tell
Mrs. Davis? - ✔✔✔-She can call her Devoted Guide Team and they would be happy to assist her
in choosing a new one to be effective the beginning of April.
Sales agents are required to submit informal marketing events where Devoted Health will be
represented at least 7 days in advance for review and approval. - ✔✔✔-True
Shane is reviewing plan options with his prospect, Larry. Larry has informed Shane that he has
cardiovascular disease but does not have Medicaid or a Low-Income Subsidy (LIS). In this
scenario, the Devoted Health C-SNP Zero plan would be the best fit, as it offers no premium,
supplemental benefits, and balanced medical and prescription drug coverage. - ✔✔✔-True
True or False - A Devoted Health HMO or PPO MA only member may also have a stand alone
prescription drug plan - ✔✔✔-False
True or False: Reading through the benefit highlights is a good alternative to reading through
the summary of benefits for the enrollment presentation. - ✔✔✔-False
True or False: Reviewing doctor networks is a required portion of the Devoted enrollment
process. - ✔✔✔-True
True or False: We answer our member calls 80% of the time in 30 seconds or less? - ✔✔✔-True
What are Devoted's Five Core Ingredients? - ✔✔✔-Newer MA plan, tech platform, strong
provider partnerships, Devoted guides, Devoted Medical Group
What are some different ways a broker agent can complete a scope of appointment? (Select all
that apply) - ✔✔✔-All:
E-mail/text
Completing an HRA is not a required part of the enrollment process, but it is highly encouraged
as it can help identify important programs available to the member. - ✔✔✔-True
Devoted Health HMO members... - ✔✔✔-Must choose an in-network primary care physician at
the time of enrollment.
Greater than what percentage of rapid disenrollments will be reviewed by Devoted? - ✔✔✔-
10%
How can someone report Fraud, Waste, and Abuse? (Select all that apply) - ✔✔✔-All:
Report it to your local sales manager
Report it directly to the Devoted Medicare Compliance Officer -
Call our hotline. You can remain anonymous - 1(855)292-7485
How many days in advance must agents register informal or educational events with Devoted
Health? - ✔✔✔-7 days
If an individual has Medicaid paying their Part B premium, which plan option might not be a
good fit for them? - ✔✔✔-Giveback plan
In what situation is an agent representing Devoted Health required to review the entire
summary of benefits during a compliant sales presentation to a prospect? - ✔✔✔-On every
sales presentation.
Mr. Finn, an agent with Devoted Health, is giving a sales presentation and wants to provide
some food for his guests. What can Mr. Finn provide? - ✔✔✔-Light refreshments or snacks.
, Devoted – 2026 Certification Exam with Questuions and Answers – 100% Solved
Mrs. Davis is a Devoted Health HMO member and on March 21st calls Angie her Devoted sales
agent stating that she wants to switch her primary care physician (PCP). What can Angie tell
Mrs. Davis? - ✔✔✔-She can call her Devoted Guide Team and they would be happy to assist her
in choosing a new one to be effective the beginning of April.
Sales agents are required to submit informal marketing events where Devoted Health will be
represented at least 7 days in advance for review and approval. - ✔✔✔-True
Shane is reviewing plan options with his prospect, Larry. Larry has informed Shane that he has
cardiovascular disease but does not have Medicaid or a Low-Income Subsidy (LIS). In this
scenario, the Devoted Health C-SNP Zero plan would be the best fit, as it offers no premium,
supplemental benefits, and balanced medical and prescription drug coverage. - ✔✔✔-True
True or False - A Devoted Health HMO or PPO MA only member may also have a stand alone
prescription drug plan - ✔✔✔-False
True or False: Reading through the benefit highlights is a good alternative to reading through
the summary of benefits for the enrollment presentation. - ✔✔✔-False
True or False: Reviewing doctor networks is a required portion of the Devoted enrollment
process. - ✔✔✔-True
True or False: We answer our member calls 80% of the time in 30 seconds or less? - ✔✔✔-True
What are Devoted's Five Core Ingredients? - ✔✔✔-Newer MA plan, tech platform, strong
provider partnerships, Devoted guides, Devoted Medical Group
What are some different ways a broker agent can complete a scope of appointment? (Select all
that apply) - ✔✔✔-All:
E-mail/text
