Staff Training & Recruitment Strategies for
Hospitality Management UPDATED ACTUAL
QUESTIONS AND CORRECT Answers
What is the primary goal of training To increase confidence in staff and improve their
staff? appreciation for job aspects covered in training.
How can quality training impact It can help attract and recruit excellent staff and
staff recruitment? retain current employees.
What is the first step in creating Committing to a Needs Analysis.
internal training programs?
What should be assessed during Current needs within each department, focusing
the Observation Period (OP)? on those with the greatest impact on customer
satisfaction.
, Name three critical tasks to Identifying who performs the tasks, assessing
consider in a needs assessment. efficiencies/inefficiencies, and making general
observations.
What categories should training Urgent need, short-term need, and long-term
needs be sorted into? need.
What is the time frame for Within 30 days.
addressing urgent training needs?
What is an example of a training New Orientation.
topic for new staff?
What is the third step in creating Choosing a Strategy.
internal training programs?
What questions should managers Who will provide the training and where will it
answer when choosing a training take place?
strategy?
What are the options for who can Managers themselves, someone on staff, or an
deliver training? outside resource.
Why might an outside resource be Unless the manager holds certifications or has
necessary for training? special expertise in a certain field.
What is a popular venue for staff Staff retreats.
training?
Hospitality Management UPDATED ACTUAL
QUESTIONS AND CORRECT Answers
What is the primary goal of training To increase confidence in staff and improve their
staff? appreciation for job aspects covered in training.
How can quality training impact It can help attract and recruit excellent staff and
staff recruitment? retain current employees.
What is the first step in creating Committing to a Needs Analysis.
internal training programs?
What should be assessed during Current needs within each department, focusing
the Observation Period (OP)? on those with the greatest impact on customer
satisfaction.
, Name three critical tasks to Identifying who performs the tasks, assessing
consider in a needs assessment. efficiencies/inefficiencies, and making general
observations.
What categories should training Urgent need, short-term need, and long-term
needs be sorted into? need.
What is the time frame for Within 30 days.
addressing urgent training needs?
What is an example of a training New Orientation.
topic for new staff?
What is the third step in creating Choosing a Strategy.
internal training programs?
What questions should managers Who will provide the training and where will it
answer when choosing a training take place?
strategy?
What are the options for who can Managers themselves, someone on staff, or an
deliver training? outside resource.
Why might an outside resource be Unless the manager holds certifications or has
necessary for training? special expertise in a certain field.
What is a popular venue for staff Staff retreats.
training?
