QUESTIONS AND SOLUTIONS GUARANTEE A+
✔✔Characteristics of a healthcare employee: - ✔✔1) Discipline
2) Knowledgeable
3) Professional
4) Punctuality
5) Devotion
6) Accountability
7) Commitment
8) Interpersonal/Communication skills
9) Detail-oriented
10) Solution driven
✔✔Cultural diversity - ✔✔the variety of cultural or ethnic groups that coexist within a
society
✔✔Communication - ✔✔an exchange of thoughts, ideas, information, and messages
✔✔Communication Process - ✔✔has five elements: a message, a sender, a channel, a
receiver, and feedback
✔✔Types of communication - ✔✔verbal, nonverbal, written
✔✔face-to-face communication - ✔✔is the most effective of all communication channels
✔✔Healthcare system - ✔✔A group of people, agencies, and/or institutions that provide
healthcare services to individuals in a variety of settings
✔✔Health Care Professionals - ✔✔The individuals who wish to care for the people
seeking to improve their health status
✔✔Ambulatory Care Centers - ✔✔Centers that provide health care consultation,
treatment, and mediation using advanced medical technology; also known as
community centers
✔✔Acute Care Hospitals - ✔✔Institutions that provide care for individuals who have a
disease that comes on quickly or that lasts for a short period
✔✔Skilled Nursing Facility (SNF) - ✔✔Care for patients who require the skills of
licensed personnel such as a physician therapist or an occupational therapy aide
✔✔Assisted Living Facilities - ✔✔Care that bridges the gap between home care and
nursing homes by providing a homelike environment
, ✔✔Hospice Care - ✔✔Care focused on the physical and emotional needs of patients
who have terminal illnesses that will usually result in death within six months or less
✔✔Home Care - ✔✔Supportive care provided in the patient's home
✔✔Health Maintenance Organizations (HMOs) - ✔✔A health maintenance organization
(HMO) is a form of private insurance that provides or arranges managed care for health
insurance, self-funded health care benefit plan, individuals, and other entities in the
United States
✔✔Health Insurance - ✔✔Provides patients with a means to pay the costs associated
with medical care and services; also called health benefits or health coverage
✔✔Deductible - ✔✔The minimum amount that a person must pay out of his or her own
pocket before a health insurer will pay any expenses to the health care provider
✔✔Copayment - ✔✔The predetermined amount defined by the health insurer that must
be paid each time a health service is accessed; also called a copay
✔✔Coinsurance - ✔✔Splitting the cost between individuals and their insurance carrier
✔✔Medicare - ✔✔The federal insurance program for people who are 65 or older,
certain younger people with disabilities, and people with end-stage renal disease
(ESRD)
✔✔Medicaid - ✔✔Largest sources of funding for health insurance for low income
families in the United States
✔✔TRICARE - ✔✔A type of health insurance dedicated to honoring those who have
served, or are currently serving, in the military
✔✔Affordable Care Act (ACA) - ✔✔Two separate pieces of legislation that expand
Medicaid coverage to include millions of low-income Americans and make numerous
changes to both Medicaid and CHIP
✔✔Cap - ✔✔To create a maximum on
✔✔Protocols - ✔✔A set of rules that explain how a task or procedure should be
completed
✔✔Ethics - ✔✔the principles and standards that govern behavior and include your
moral values