ORGANIZATIONAL COMMUNICATION EXAMINATION
QUESTIONS AND CORRECT ANSWER WITH
EXPLANATION GRADED A+ STUDY GUIDE SOUTHERN
NEW HAMPSHIRE UNIVERSITY
1. Organizational communication refers to:
A. Exchange of information within organizations
B. Manufacturing products only
C. Personal communication only
D. Government taxation only
Answer: A
Rationale: Organizational communication supports coordination and operations.
2. The primary purpose of organizational communication is to:
A. Facilitate effective organizational functioning
B. Eliminate teamwork
C. Reduce productivity
D. Avoid feedback
Answer: A
Rationale: Communication improves coordination and efficiency.
3. Internal communication occurs:
A. Within the organization
B. Between governments only
C. Between competitors only
D. In public media only
Answer: A
Rationale: Internal communication connects employees and departments.
4. External communication involves:
A. Communication with customers and stakeholders
B. Employee-only communication
C. Internal meetings only
D. Payroll management only
Answer: A
Rationale: External communication links organizations with outside publics.
,5. Formal communication follows:
A. Official organizational channels
B. Casual conversations only
C. Social gossip only
D. Random messaging
Answer: A
Rationale: Formal communication is structured and authorized.
6. Informal communication is commonly called:
A. Grapevine communication
B. Downward communication
C. Financial communication
D. Mass communication
Answer: A
Rationale: Informal networks spread unofficial information.
7. Downward communication flows from:
A. Managers to employees
B. Employees to management
C. Customers to suppliers
D. Media to audiences
Answer: A
Rationale: Downward communication gives instructions and guidance.
8. Upward communication flows from:
A. Employees to management
B. Managers to employees
C. Customers to media
D. Suppliers to customers
Answer: A
Rationale: Upward communication provides feedback and reports.
9. Horizontal communication occurs between:
A. Employees at the same organizational level
B. Managers and customers only
C. Governments and organizations only
D. Media organizations only
Answer: A
Rationale: Horizontal communication supports teamwork.
, 10. Diagonal communication occurs between:
A. Different departments and levels
B. Employees only at same level
C. Managers only
D. Customers only
Answer: A
Rationale: Diagonal communication crosses organizational boundaries.
11. Effective communication requires:
A. Clear and understandable messages
B. Complex language
C. Delayed responses
D. Ignoring feedback
Answer: A
Rationale: Clarity improves understanding.
12. Feedback in communication is:
A. Receiver’s response to a message
B. A communication barrier
C. Financial reporting
D. Product manufacturing
Answer: A
Rationale: Feedback confirms message understanding.
13. Noise in communication refers to:
A. Anything interfering with communication
B. Positive feedback
C. Team collaboration
D. Accurate information
Answer: A
Rationale: Noise disrupts communication effectiveness.
14. Organizational culture influences:
A. Communication behavior and practices
B. Weather conditions
C. Product prices only
D. Manufacturing equipment only
Answer: A
Rationale: Culture shapes communication style.
QUESTIONS AND CORRECT ANSWER WITH
EXPLANATION GRADED A+ STUDY GUIDE SOUTHERN
NEW HAMPSHIRE UNIVERSITY
1. Organizational communication refers to:
A. Exchange of information within organizations
B. Manufacturing products only
C. Personal communication only
D. Government taxation only
Answer: A
Rationale: Organizational communication supports coordination and operations.
2. The primary purpose of organizational communication is to:
A. Facilitate effective organizational functioning
B. Eliminate teamwork
C. Reduce productivity
D. Avoid feedback
Answer: A
Rationale: Communication improves coordination and efficiency.
3. Internal communication occurs:
A. Within the organization
B. Between governments only
C. Between competitors only
D. In public media only
Answer: A
Rationale: Internal communication connects employees and departments.
4. External communication involves:
A. Communication with customers and stakeholders
B. Employee-only communication
C. Internal meetings only
D. Payroll management only
Answer: A
Rationale: External communication links organizations with outside publics.
,5. Formal communication follows:
A. Official organizational channels
B. Casual conversations only
C. Social gossip only
D. Random messaging
Answer: A
Rationale: Formal communication is structured and authorized.
6. Informal communication is commonly called:
A. Grapevine communication
B. Downward communication
C. Financial communication
D. Mass communication
Answer: A
Rationale: Informal networks spread unofficial information.
7. Downward communication flows from:
A. Managers to employees
B. Employees to management
C. Customers to suppliers
D. Media to audiences
Answer: A
Rationale: Downward communication gives instructions and guidance.
8. Upward communication flows from:
A. Employees to management
B. Managers to employees
C. Customers to media
D. Suppliers to customers
Answer: A
Rationale: Upward communication provides feedback and reports.
9. Horizontal communication occurs between:
A. Employees at the same organizational level
B. Managers and customers only
C. Governments and organizations only
D. Media organizations only
Answer: A
Rationale: Horizontal communication supports teamwork.
, 10. Diagonal communication occurs between:
A. Different departments and levels
B. Employees only at same level
C. Managers only
D. Customers only
Answer: A
Rationale: Diagonal communication crosses organizational boundaries.
11. Effective communication requires:
A. Clear and understandable messages
B. Complex language
C. Delayed responses
D. Ignoring feedback
Answer: A
Rationale: Clarity improves understanding.
12. Feedback in communication is:
A. Receiver’s response to a message
B. A communication barrier
C. Financial reporting
D. Product manufacturing
Answer: A
Rationale: Feedback confirms message understanding.
13. Noise in communication refers to:
A. Anything interfering with communication
B. Positive feedback
C. Team collaboration
D. Accurate information
Answer: A
Rationale: Noise disrupts communication effectiveness.
14. Organizational culture influences:
A. Communication behavior and practices
B. Weather conditions
C. Product prices only
D. Manufacturing equipment only
Answer: A
Rationale: Culture shapes communication style.
