HCQM HEALTHCARE QUALITY
MANAGEMENT FINAL EXAM
QUESTIONS & ANSWERS 100%
CORRECT (FULLY SOLVED)
A customer relationship management (CRM) system is -
correct answer- a tool to integrate the design,
marketing, sales, production, and service functions of an
organization
A dashboard is - correct answer- a tool for
reporting and managing lower level organizational
activities or a single process
A practice policy built on strong evidence of medical
effectiveness and near unanimous patient preferences
should be considered - correct answer- a
practice standard
A practice standard should be followed in almost every
case. - correct answer- TRUE
, Academic detailing is a communication tool that -
correct answer- seeks to increase a physician's
use of a specific medical intervention
Five medical conditions, heart conditions, trauma, cancer,
mental disorders, and pulmonary conditions account for
more than 50% of total health care spending in the United
States. - correct answer- FALSE
Health care organizations can benefit from the use of
benchmarks established in other industries. - correct
answer- TRUE
Iezzoni (2003) notes risk adjustment examines four
questions: the risk of what over how long for what
population for what purpose? The risk of what focuses on
- correct answer- the multitude of clinical and
non-clinical outcomes that can be tracked
MANAGEMENT FINAL EXAM
QUESTIONS & ANSWERS 100%
CORRECT (FULLY SOLVED)
A customer relationship management (CRM) system is -
correct answer- a tool to integrate the design,
marketing, sales, production, and service functions of an
organization
A dashboard is - correct answer- a tool for
reporting and managing lower level organizational
activities or a single process
A practice policy built on strong evidence of medical
effectiveness and near unanimous patient preferences
should be considered - correct answer- a
practice standard
A practice standard should be followed in almost every
case. - correct answer- TRUE
, Academic detailing is a communication tool that -
correct answer- seeks to increase a physician's
use of a specific medical intervention
Five medical conditions, heart conditions, trauma, cancer,
mental disorders, and pulmonary conditions account for
more than 50% of total health care spending in the United
States. - correct answer- FALSE
Health care organizations can benefit from the use of
benchmarks established in other industries. - correct
answer- TRUE
Iezzoni (2003) notes risk adjustment examines four
questions: the risk of what over how long for what
population for what purpose? The risk of what focuses on
- correct answer- the multitude of clinical and
non-clinical outcomes that can be tracked
