WGU RRM3 D268 Tasks 1–3 – Introduction to Communication: Connecting with
Others – (Passed Task).
📝 Quick Tips for the D268 Assessment
Task 1 (Emails): You must use two different communication styles (e.g., Functional
vs. Personal) based on the characters' profiles .
Task 2 (Conflict): Focus on the "Third Story," "Learning Stance," and the "Thomas-
Kilmann" modes .
Task 3 (Presentation): Ensure your proposal answers: Who is the audience? What
is the problem? What is the solution? .
🗣️ Task 1: Communication Styles & Audience Analysis (Q 1-60)
Scenario: You are introducing yourself via email to new team members with
different personalities.
1. A team member, "Sarah," values certainty, formality, and detailed planning.
She prefers data over anecdotes. Which communication style is most effective for
your introductory email to her?
A. Personal & Informal
B. Functional & Direct
,C. Indirect & Narrative
D. Authoritarian & Commanding
Answer: B. Functional & Direct
Rationale: A functional style focuses on structure, facts, and clarity. It respects
Sarah's preference for organization and leaves little room for ambiguity .
2. You are emailing "Taila," who just received a promotion and is known for
fostering a warm, friendly environment. Which communication style is most
appropriate?
A. Formal & Structured
B. Aggressive & Competitive
C. Personal & Informal
D. Technical & Jargon-heavy
Answer: C. Personal & Informal
Rationale: A personal style builds rapport, acknowledges achievements (like her
promotion), and aligns with her value of maintaining a kind work culture .
,3. When analyzing your audience (Task 1B), which factor is most critical to
consider when choosing your communication style?
A. The color scheme of the company logo.
B. The character's specific values and work preferences.
C. The length of the character's commute.
D. The character's favorite food.
Answer: B. The character's specific values and work preferences.
Rationale: Audience analysis requires looking at the psychological and
professional parameters of the receiver to tailor the message effectively .
4. A "Functional" communication style is characterized by:
A. Use of humor and personal stories.
B. Strict adherence to timelines and logical structure.
C. Avoiding direct eye contact.
D. Use of physical touch to build trust.
Answer: B. Strict adherence to timelines and logical structure.
Rationale: Functional communicators value efficiency, data, and clarity .
, 5. Which email opening demonstrates a "Personal" communication style
appropriate for a friendly colleague?
A. "Per the Q3 deliverables, please find attached the agenda."
B. "Hello Joe! I am so happy to finally meet you!"
C. "To whom it may concern, I am writing to inform you..."
D. "It has come to my attention that we have a meeting."
Answer: B. "Hello Joe! I am so happy to finally meet you!"
Rationale: This opening is warm, uses an exclamation, and focuses on the
relationship rather than just the transaction.
6. Why is it necessary to use a different communication style for each character in
Task 1?
A. To confuse the characters so they pay more attention.
B. To demonstrate adaptability and meet the unique needs of the diverse
audience.
C. Because the WGU rubric requires a minimum of two styles for grading.
D. To prove that you can write longer emails.
Others – (Passed Task).
📝 Quick Tips for the D268 Assessment
Task 1 (Emails): You must use two different communication styles (e.g., Functional
vs. Personal) based on the characters' profiles .
Task 2 (Conflict): Focus on the "Third Story," "Learning Stance," and the "Thomas-
Kilmann" modes .
Task 3 (Presentation): Ensure your proposal answers: Who is the audience? What
is the problem? What is the solution? .
🗣️ Task 1: Communication Styles & Audience Analysis (Q 1-60)
Scenario: You are introducing yourself via email to new team members with
different personalities.
1. A team member, "Sarah," values certainty, formality, and detailed planning.
She prefers data over anecdotes. Which communication style is most effective for
your introductory email to her?
A. Personal & Informal
B. Functional & Direct
,C. Indirect & Narrative
D. Authoritarian & Commanding
Answer: B. Functional & Direct
Rationale: A functional style focuses on structure, facts, and clarity. It respects
Sarah's preference for organization and leaves little room for ambiguity .
2. You are emailing "Taila," who just received a promotion and is known for
fostering a warm, friendly environment. Which communication style is most
appropriate?
A. Formal & Structured
B. Aggressive & Competitive
C. Personal & Informal
D. Technical & Jargon-heavy
Answer: C. Personal & Informal
Rationale: A personal style builds rapport, acknowledges achievements (like her
promotion), and aligns with her value of maintaining a kind work culture .
,3. When analyzing your audience (Task 1B), which factor is most critical to
consider when choosing your communication style?
A. The color scheme of the company logo.
B. The character's specific values and work preferences.
C. The length of the character's commute.
D. The character's favorite food.
Answer: B. The character's specific values and work preferences.
Rationale: Audience analysis requires looking at the psychological and
professional parameters of the receiver to tailor the message effectively .
4. A "Functional" communication style is characterized by:
A. Use of humor and personal stories.
B. Strict adherence to timelines and logical structure.
C. Avoiding direct eye contact.
D. Use of physical touch to build trust.
Answer: B. Strict adherence to timelines and logical structure.
Rationale: Functional communicators value efficiency, data, and clarity .
, 5. Which email opening demonstrates a "Personal" communication style
appropriate for a friendly colleague?
A. "Per the Q3 deliverables, please find attached the agenda."
B. "Hello Joe! I am so happy to finally meet you!"
C. "To whom it may concern, I am writing to inform you..."
D. "It has come to my attention that we have a meeting."
Answer: B. "Hello Joe! I am so happy to finally meet you!"
Rationale: This opening is warm, uses an exclamation, and focuses on the
relationship rather than just the transaction.
6. Why is it necessary to use a different communication style for each character in
Task 1?
A. To confuse the characters so they pay more attention.
B. To demonstrate adaptability and meet the unique needs of the diverse
audience.
C. Because the WGU rubric requires a minimum of two styles for grading.
D. To prove that you can write longer emails.
