D072 WGU Assessment Study Guide
Questions And Answers
/. What is true about emotional intelligence in the workplace? - Answer-✅Importance EI
Varies by situation and job position
/.A supervisor conducts a 90 day evaluation with a new employee. Its recommended
that the new employee take more initiative to complete tasks and to persevere, even on
the most challenging days. - Answer-✅Motivation
/.A manager recently decides to get employees involved in a new corporate social
responsibility (CSR) initiative to show that the company is dedicated to making a
difference in the local community. Which activity demonstrates an appropriate way to
meet this goal? - Answer-✅Initiate a community technology recycling program for old
computers
/.A production manager is told that a supplier of one of their key products has declared
bankruptcy and cannot supply the necessary material. The production manager calls
other suppliers to see if they have the necessary material to continue manufacturing
these products. Which managerial core role is being used? - Answer-✅Decisional
/.Which organizational culture is best suited for an individual who is high in
conscientiousness? - Answer-✅Hierarchy
/.Which result occurs when there is a person-culture misalignment? - Answer-✅Attrition
/.Which communication channel contains an item like an organization's newsletter? -
Answer-✅Leanest
/.How can a speaker overcome issues pertaining to semantics to ensure effective
communication? - Answer-✅Be direct and clearly state what is intended
/.Which characteristics are seen in employees who use an assertive communication
style? - Answer-✅Calm and relaxed posture
/.How can a manager exhibit supportive communication? - Answer-✅Use descriptive
language
/.During a meeting to decide the venue for the annual office picnic, a manager says that
the location is fine for the event but adds that others will likely be opposed to the choice.
Which style of communication is being used by this manager? - Answer-✅Passive-
aggressive
, /.Team Member A shares their perspective of a recent project, and Team Member B
suggests that there might be a better way to approach the same objective. Team
Member A responds by saying, "Well, that's fine with me, but don't be surprised if other
people are upset by your opinion." Which communication style is Team Member A using
for this response? - Answer-✅Passive-aggressive
/.Which competency is the basis for developing effective business relationships,
including teamwork, empathy, and trust? - Answer-✅Emotional intelligence
/.A leader with high emotional intelligence is looking to capitalize on this trait while
working with social media. How would the leader do so? - Answer-✅Use social media
as a tool to connect multiple stakeholders
/.What is a characteristic of people with strong moral identity? - Answer-✅They are more
considerate of others' feelings and viewpoints.
/.What are characteristics of someone who is Machiavellian in nature? - Answer-✅Lower
emotional intelligence and higher emotional detachment
/.A supervisor conducts a 90-day evaluation with a new employee. It is recommended
that the new employee take more initiative to complete tasks and to persevere, even on
the most challenging days.
Which technique is the new employee being encouraged to display? - Answer-
✅Motivation
/.A team member wants to start implementing meditation to reprogram unconscious
behavior. The goal is to learn to listen first and speak second. Which time period after
beginning this approach will be the most challenging for this team member? - Answer-
✅1-21 days
/.A staff member seems to delay her ability to accomplish tasks because she is worrying
more about the impact of the plan than she is about actually seeing the plan through.
This has a significant effect on fellow coworkers because they desire to stay in the
present moment and work through the issues that are being uncovered. Which strategy
does the staff member need to work on? - Answer-✅Mindfulness
/.A manager decides to make an effort to preserve positive relationships even when the
interaction addresses problems of a serious nature. Which type of communication is the
manager interested in using to improve emotional intelligence? - Answer-✅Supportive
communication
/.What is the ultimate goal for leaders when supporting employees in their development
of emotional intelligence? - Answer-✅To encourage employees to regularly think about
issues relating to emotional intelligence
Questions And Answers
/. What is true about emotional intelligence in the workplace? - Answer-✅Importance EI
Varies by situation and job position
/.A supervisor conducts a 90 day evaluation with a new employee. Its recommended
that the new employee take more initiative to complete tasks and to persevere, even on
the most challenging days. - Answer-✅Motivation
/.A manager recently decides to get employees involved in a new corporate social
responsibility (CSR) initiative to show that the company is dedicated to making a
difference in the local community. Which activity demonstrates an appropriate way to
meet this goal? - Answer-✅Initiate a community technology recycling program for old
computers
/.A production manager is told that a supplier of one of their key products has declared
bankruptcy and cannot supply the necessary material. The production manager calls
other suppliers to see if they have the necessary material to continue manufacturing
these products. Which managerial core role is being used? - Answer-✅Decisional
/.Which organizational culture is best suited for an individual who is high in
conscientiousness? - Answer-✅Hierarchy
/.Which result occurs when there is a person-culture misalignment? - Answer-✅Attrition
/.Which communication channel contains an item like an organization's newsletter? -
Answer-✅Leanest
/.How can a speaker overcome issues pertaining to semantics to ensure effective
communication? - Answer-✅Be direct and clearly state what is intended
/.Which characteristics are seen in employees who use an assertive communication
style? - Answer-✅Calm and relaxed posture
/.How can a manager exhibit supportive communication? - Answer-✅Use descriptive
language
/.During a meeting to decide the venue for the annual office picnic, a manager says that
the location is fine for the event but adds that others will likely be opposed to the choice.
Which style of communication is being used by this manager? - Answer-✅Passive-
aggressive
, /.Team Member A shares their perspective of a recent project, and Team Member B
suggests that there might be a better way to approach the same objective. Team
Member A responds by saying, "Well, that's fine with me, but don't be surprised if other
people are upset by your opinion." Which communication style is Team Member A using
for this response? - Answer-✅Passive-aggressive
/.Which competency is the basis for developing effective business relationships,
including teamwork, empathy, and trust? - Answer-✅Emotional intelligence
/.A leader with high emotional intelligence is looking to capitalize on this trait while
working with social media. How would the leader do so? - Answer-✅Use social media
as a tool to connect multiple stakeholders
/.What is a characteristic of people with strong moral identity? - Answer-✅They are more
considerate of others' feelings and viewpoints.
/.What are characteristics of someone who is Machiavellian in nature? - Answer-✅Lower
emotional intelligence and higher emotional detachment
/.A supervisor conducts a 90-day evaluation with a new employee. It is recommended
that the new employee take more initiative to complete tasks and to persevere, even on
the most challenging days.
Which technique is the new employee being encouraged to display? - Answer-
✅Motivation
/.A team member wants to start implementing meditation to reprogram unconscious
behavior. The goal is to learn to listen first and speak second. Which time period after
beginning this approach will be the most challenging for this team member? - Answer-
✅1-21 days
/.A staff member seems to delay her ability to accomplish tasks because she is worrying
more about the impact of the plan than she is about actually seeing the plan through.
This has a significant effect on fellow coworkers because they desire to stay in the
present moment and work through the issues that are being uncovered. Which strategy
does the staff member need to work on? - Answer-✅Mindfulness
/.A manager decides to make an effort to preserve positive relationships even when the
interaction addresses problems of a serious nature. Which type of communication is the
manager interested in using to improve emotional intelligence? - Answer-✅Supportive
communication
/.What is the ultimate goal for leaders when supporting employees in their development
of emotional intelligence? - Answer-✅To encourage employees to regularly think about
issues relating to emotional intelligence
