UPDATED STUDY GUIDE WITH PRACTICE
QUESTIONS, ANSWERS, AND RATIONALES
| GRADED A+ | GUARANTEED SUCCESS
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive
Rationales Included
, Management Skills 1. Conceptual- ability to see the organization as a whole system
2. Human Skills- Managers ability to work with the entire group.
3. Technical Skills- Understanding of and proficiency in the performance of
specific tasks.
Different levels of manager (Vertical) -Top manager - setting organizational goals, defining strategies for achieving
them, monitoring and interpreting the external environment
-Middle managers - implementing the overall strategies and policies defined by
top managers, concerning with the near future.
-First-line managers - Production of goods and services.
Horizontal Differences i. Functional managers
1. Responsible for a department that performs a single functional task, such as
finance or marketing
ii. General managers
1. Responsible for several departments that perform different functions, such as
the manager of Macy's department store or a Ford automobile factory.
Becoming a New Manager a. Making the shift from individual identity to manager identity
i. Specialist; performs tasks à generalist; coordinates diverse tasks
ii. Gets things done through own efforts à gets things done through others
iii. An individual actor à a network builder
iv. Works relatively independently à works in highly interdependent manner
Manager roles -Informational role - activities used to maintain and develop an information
network.
-Interpersonal role - relationships with others and are related to the human skills
-decisional role - events about which the manager must make a choice and take
action
Social Forces: Values, needs, standards of behavior influence → Social Contract
Examples of Current Social Forces- Workers want
Flexible environment
Career Opportunity
Feel valued, able to influence company
Political Forces legal and political influence
-Political Stability
-property rights
-contract rights
-regulation
Economic Forces -Availability and distribution of resources
-Changes in supply and demand
-Credit Availability