TEST BANK FOR SORRENTINO’S CANADIAN
TEXTBOOK FOR THE SUPPORT WORKER
5TH EDITION BY MARY J. WILK | COMPLETE
CHAPTERS | VERIFIED QUESTIONS &
ANSWERS 2026 STUDY GUIDE
• This study guide is designed to help you master key concepts from Sorrentino's
Canadian Textbook for the Support Worker, 5th Edition — use it by testing yourself
on each question before checking the answer, then study the EXPERT RATIONALE
to reinforce your understanding.
• Features: exam-style multiple choice questions with 5 options each (A–E), correct
answers clearly highlighted and bolded, EXPERT RATIONALE provided, organized
chapter by chapter for structured study.
TEST BANK — SORRENTINO'S CANADIAN TEXTBOOK FOR THE SUPPORT
WORKER, 5TH EDITION (WILK) — QUESTIONS
1. What is the primary role of a support worker in Canada?
A. To diagnose illnesses and prescribe treatments
B. To manage hospital departments
C. To assist clients with activities of daily living and support their
independence
D. To perform surgical procedures under supervision
E. To replace the registered nurse in all care settings
Correct Answer: C
EXPERT RATIONALE: The support worker's primary role is to assist clients with activities
of daily living (ADLs) such as bathing, dressing, eating, and mobility, while promoting
independence and dignity. Support workers do not diagnose, prescribe, or perform
medical procedures.
,2. Which term best describes the support worker's scope of practice?
A. Unlimited, based on client needs
B. Defined by the support worker alone
C. Determined by legislation, employer policies, and the care plan
D. Set exclusively by the client's family
E. Based only on the support worker's personal training
Correct Answer: C
EXPERT RATIONALE: Scope of practice is defined by provincial/territorial legislation,
employer policies, job descriptions, and the individualized care plan. Support workers
must work within these defined boundaries at all times.
3. Which of the following best describes a client-centred approach to care?
A. The care team makes all decisions for the client
B. Only the physician determines the care plan
C. Care is planned and delivered based on the client's individual needs,
preferences, and goals
D. The support worker decides what is best for the client
E. Family members have full authority over care decisions
Correct Answer: C
EXPERT RATIONALE: Client-centred care places the client at the centre of all planning
and decision-making, respecting their preferences, values, culture, and goals. It
promotes dignity, autonomy, and individualized care.
4. What does the term "holistic care" mean in support work?
A. Caring only for the client's physical needs
,B. Focusing solely on medication management
C. Addressing the physical, emotional, social, spiritual, and cultural needs of
the client
D. Providing care only when requested by the family
E. Treating all clients the same regardless of background
Correct Answer: C
EXPERT RATIONALE: Holistic care recognizes that a person is more than just their
physical body. It involves attending to emotional, social, spiritual, and cultural
dimensions of health and wellbeing.
5. Which of the following is an example of respecting a client's dignity?
A. Discussing the client's condition loudly in the hallway
B. Performing care tasks without explaining what you are doing
C. Knocking before entering a client's room and waiting for a response
D. Deciding what a client should wear without asking them
E. Rushing through personal care to save time
Correct Answer: C
EXPERT RATIONALE: Knocking and waiting before entering respects the client's privacy
and dignity. Dignity involves treating clients with respect, courtesy, and consideration at
all times.
6. A support worker notices a client is sad and crying. What is the most
appropriate response?
A. Leave the room immediately to give the client privacy
B. Tell the client to cheer up and think positively
, C. Sit with the client, offer a caring presence, and report the observation to
the supervisor
D. Ignore the situation and continue with the scheduled tasks
E. Call the client's family without the client's knowledge
Correct Answer: C
EXPERT RATIONALE: A supportive, empathetic presence is appropriate. The support
worker should observe, respond with compassion, and report emotional changes to the
supervisor so the care team can address the client's needs.
7. Which of the following is a right of clients receiving support services?
A. The right to demand any treatment they choose
B. The right to refuse care from a regulated health professional
C. The right to be treated with respect and without discrimination
D. The right to access another client's health information
E. The right to change their diagnosis
Correct Answer: C
EXPERT RATIONALE: Clients have the right to respectful, non-discriminatory care. This is
a fundamental right protected under Canadian human rights legislation and health care
standards.
8. What is meant by the term "informed consent"?
A. The client signs a form without reading it
B. Consent given under pressure from the care team
C. The client agrees to care or treatment after receiving full information
about it in a way they understand
D. The family gives consent on behalf of the client without consultation
TEXTBOOK FOR THE SUPPORT WORKER
5TH EDITION BY MARY J. WILK | COMPLETE
CHAPTERS | VERIFIED QUESTIONS &
ANSWERS 2026 STUDY GUIDE
• This study guide is designed to help you master key concepts from Sorrentino's
Canadian Textbook for the Support Worker, 5th Edition — use it by testing yourself
on each question before checking the answer, then study the EXPERT RATIONALE
to reinforce your understanding.
• Features: exam-style multiple choice questions with 5 options each (A–E), correct
answers clearly highlighted and bolded, EXPERT RATIONALE provided, organized
chapter by chapter for structured study.
TEST BANK — SORRENTINO'S CANADIAN TEXTBOOK FOR THE SUPPORT
WORKER, 5TH EDITION (WILK) — QUESTIONS
1. What is the primary role of a support worker in Canada?
A. To diagnose illnesses and prescribe treatments
B. To manage hospital departments
C. To assist clients with activities of daily living and support their
independence
D. To perform surgical procedures under supervision
E. To replace the registered nurse in all care settings
Correct Answer: C
EXPERT RATIONALE: The support worker's primary role is to assist clients with activities
of daily living (ADLs) such as bathing, dressing, eating, and mobility, while promoting
independence and dignity. Support workers do not diagnose, prescribe, or perform
medical procedures.
,2. Which term best describes the support worker's scope of practice?
A. Unlimited, based on client needs
B. Defined by the support worker alone
C. Determined by legislation, employer policies, and the care plan
D. Set exclusively by the client's family
E. Based only on the support worker's personal training
Correct Answer: C
EXPERT RATIONALE: Scope of practice is defined by provincial/territorial legislation,
employer policies, job descriptions, and the individualized care plan. Support workers
must work within these defined boundaries at all times.
3. Which of the following best describes a client-centred approach to care?
A. The care team makes all decisions for the client
B. Only the physician determines the care plan
C. Care is planned and delivered based on the client's individual needs,
preferences, and goals
D. The support worker decides what is best for the client
E. Family members have full authority over care decisions
Correct Answer: C
EXPERT RATIONALE: Client-centred care places the client at the centre of all planning
and decision-making, respecting their preferences, values, culture, and goals. It
promotes dignity, autonomy, and individualized care.
4. What does the term "holistic care" mean in support work?
A. Caring only for the client's physical needs
,B. Focusing solely on medication management
C. Addressing the physical, emotional, social, spiritual, and cultural needs of
the client
D. Providing care only when requested by the family
E. Treating all clients the same regardless of background
Correct Answer: C
EXPERT RATIONALE: Holistic care recognizes that a person is more than just their
physical body. It involves attending to emotional, social, spiritual, and cultural
dimensions of health and wellbeing.
5. Which of the following is an example of respecting a client's dignity?
A. Discussing the client's condition loudly in the hallway
B. Performing care tasks without explaining what you are doing
C. Knocking before entering a client's room and waiting for a response
D. Deciding what a client should wear without asking them
E. Rushing through personal care to save time
Correct Answer: C
EXPERT RATIONALE: Knocking and waiting before entering respects the client's privacy
and dignity. Dignity involves treating clients with respect, courtesy, and consideration at
all times.
6. A support worker notices a client is sad and crying. What is the most
appropriate response?
A. Leave the room immediately to give the client privacy
B. Tell the client to cheer up and think positively
, C. Sit with the client, offer a caring presence, and report the observation to
the supervisor
D. Ignore the situation and continue with the scheduled tasks
E. Call the client's family without the client's knowledge
Correct Answer: C
EXPERT RATIONALE: A supportive, empathetic presence is appropriate. The support
worker should observe, respond with compassion, and report emotional changes to the
supervisor so the care team can address the client's needs.
7. Which of the following is a right of clients receiving support services?
A. The right to demand any treatment they choose
B. The right to refuse care from a regulated health professional
C. The right to be treated with respect and without discrimination
D. The right to access another client's health information
E. The right to change their diagnosis
Correct Answer: C
EXPERT RATIONALE: Clients have the right to respectful, non-discriminatory care. This is
a fundamental right protected under Canadian human rights legislation and health care
standards.
8. What is meant by the term "informed consent"?
A. The client signs a form without reading it
B. Consent given under pressure from the care team
C. The client agrees to care or treatment after receiving full information
about it in a way they understand
D. The family gives consent on behalf of the client without consultation
