MSM 6610 CHAPTER 4 EXAM QUESTIONS
AND ANSWERS ALL CORRECT
What is attribution? - Answer- The way we explain the causes of our own and others'
behaviors and achievements.
What is self-handicapping? - Answer- Creating obstacles for oneself that make success
less likely.
What is attribution in the context of organizational behavior? - Answer- Attribution is the
way we explain the causes of our own and others' behaviors and achievements.
What are the two main types of factors considered in attribution? - Answer- Internal
factors (like effort and ability) and external factors (like luck and resources).
What does the attribution process involve? - Answer- It involves observing behavior and
attributing causes based on consensus, consistency, and distinctiveness.
What is organizational fairness? - Answer- Organizational fairness refers to employees'
perceptions of whether organizational events, policies, and practices are fair.
What is distributive fairness? - Answer- Distributive fairness is the perceived fairness of
the outcomes received, such as promotions and raises.
What does procedural fairness address? - Answer- Procedural fairness addresses the
fairness of the procedures used to generate outcomes.
What is interactional fairness? - Answer- Interactional fairness is the perceived fairness
of interpersonal treatment and explanations during decision-making.
What is trust in an organizational context? - Answer- Trust is the expectation that
another person will not act to take advantage of us, regardless of our ability to monitor
them.
How is stress defined in organizational behavior? - Answer- Stress is a person's
adaptive response to a stimulus that places excessive psychological or physical
demands on them.
, What are the three stages of the general adaptation syndrome (GAS)? - Answer- The
three stages are alarm, resistance, and exhaustion.
What is eustress? - Answer- Eustress is pleasurable stress that accompanies positive
events.
What is distress? - Answer- Distress is unpleasant stress that accompanies negative
events.
What are organizational stressors? - Answer- Organizational stressors are factors in the
workplace that can cause stress.
What are task demands? - Answer- Task demands are stressors associated with the
specific job a person performs.
What are physical demands in the context of stress? - Answer- Physical demands are
conditions associated with the job's physical setting and requirements.
What are role demands? - Answer- Role demands are stressors associated with the
expected behaviors of a particular position in a group or organization.
What are interpersonal demands? - Answer- Interpersonal demands are stressors
deriving from group pressures, leadership, and interpersonal conflicts.
What is burnout? - Answer- Burnout is a general feeling of exhaustion that develops
when an individual experiences too much pressure and too few sources of satisfaction.
What are some individual coping strategies for managing stress? - Answer- Exercise,
relaxation, time management, role management, and developing support groups.
What are organizational coping strategies for stress? - Answer- Institutional programs
like properly designed jobs, healthy work culture, and workload management.
What is the work-life relationship? - Answer- The work-life relationship is the
interrelationship between a person's work life and personal life.
What are attitudes? - Answer- A person's complexes of beliefs and feelings about
specific ideas, situations, or other people.
How are attitudes formed? - Answer- Through personal values, experiences, and
personality.
What are the structural components of attitudes? - Answer- Cognition, affect, and
intention.
AND ANSWERS ALL CORRECT
What is attribution? - Answer- The way we explain the causes of our own and others'
behaviors and achievements.
What is self-handicapping? - Answer- Creating obstacles for oneself that make success
less likely.
What is attribution in the context of organizational behavior? - Answer- Attribution is the
way we explain the causes of our own and others' behaviors and achievements.
What are the two main types of factors considered in attribution? - Answer- Internal
factors (like effort and ability) and external factors (like luck and resources).
What does the attribution process involve? - Answer- It involves observing behavior and
attributing causes based on consensus, consistency, and distinctiveness.
What is organizational fairness? - Answer- Organizational fairness refers to employees'
perceptions of whether organizational events, policies, and practices are fair.
What is distributive fairness? - Answer- Distributive fairness is the perceived fairness of
the outcomes received, such as promotions and raises.
What does procedural fairness address? - Answer- Procedural fairness addresses the
fairness of the procedures used to generate outcomes.
What is interactional fairness? - Answer- Interactional fairness is the perceived fairness
of interpersonal treatment and explanations during decision-making.
What is trust in an organizational context? - Answer- Trust is the expectation that
another person will not act to take advantage of us, regardless of our ability to monitor
them.
How is stress defined in organizational behavior? - Answer- Stress is a person's
adaptive response to a stimulus that places excessive psychological or physical
demands on them.
, What are the three stages of the general adaptation syndrome (GAS)? - Answer- The
three stages are alarm, resistance, and exhaustion.
What is eustress? - Answer- Eustress is pleasurable stress that accompanies positive
events.
What is distress? - Answer- Distress is unpleasant stress that accompanies negative
events.
What are organizational stressors? - Answer- Organizational stressors are factors in the
workplace that can cause stress.
What are task demands? - Answer- Task demands are stressors associated with the
specific job a person performs.
What are physical demands in the context of stress? - Answer- Physical demands are
conditions associated with the job's physical setting and requirements.
What are role demands? - Answer- Role demands are stressors associated with the
expected behaviors of a particular position in a group or organization.
What are interpersonal demands? - Answer- Interpersonal demands are stressors
deriving from group pressures, leadership, and interpersonal conflicts.
What is burnout? - Answer- Burnout is a general feeling of exhaustion that develops
when an individual experiences too much pressure and too few sources of satisfaction.
What are some individual coping strategies for managing stress? - Answer- Exercise,
relaxation, time management, role management, and developing support groups.
What are organizational coping strategies for stress? - Answer- Institutional programs
like properly designed jobs, healthy work culture, and workload management.
What is the work-life relationship? - Answer- The work-life relationship is the
interrelationship between a person's work life and personal life.
What are attitudes? - Answer- A person's complexes of beliefs and feelings about
specific ideas, situations, or other people.
How are attitudes formed? - Answer- Through personal values, experiences, and
personality.
What are the structural components of attitudes? - Answer- Cognition, affect, and
intention.
