CIS SERVICE MAPPING 2026 STUDY GUIDE CORE CONCEPTS AND VERIFIED SOLUTIONS

CIS SERVICE MAPPING 2026 STUDY GUIDE
CORE CONCEPTS AND VERIFIED
SOLUTIONS

◉ How many ServiceNow instances can one MID Server connect to?
A. 1
B. 5
C. Up to 255
D. Unlimited
Answer: A. 1


◉ When a Windows Server is reclassified from the Server
[cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server]
table, which one of the following describes the process that
occurred?
A. Class Change
B. Class Upgrade
C. Class Switch
D. Class Downgrade
Answer: B. Class Upgrade

,◉ To begin the configuration of tag-based services, tag values must
be defined where?
A. Tag categories
B. Tag catalogs
C. Tag-based service families
D. Tag libraries
Answer: A. Tag categories


◉ Which of the following are potential benefits when implementing
Service Mapping? (Choose four.)
A. Reduced ongoing service map maintenance effort as a result of
automated map updates
B. Faster service issue resolution and reduced downtime due to
better root cause analysis
C. Improved Software Asset Management capabilities
D. Reduction in effort to create service maps
E. Reduction in change related incidents due to improved service
visibility during change planning
F. More accurate alerts from monitoring tools
Answer: A. Reduced ongoing service map maintenance effort as a
result of automated map updates
B. Faster service issue resolution and reduced downtime due to
better root cause analysis
D. Reduction in effort to create service maps

,E. Reduction in change related incidents due to improved service
visibility during change planning


◉ Which one of the following can be used to enable patterns to
search for additional attributes and modify discovery logic defined
in an Identification Section without modifying the baseline pattern
and potentially impacting upgrades?
A. Add step(s) to the pattern's Identification Section.
B. Add step(s) to the pattern's Connection Section.
C. Add step(s) to the pattern's Extension Section.
D. Add step(s) to the pattern's Update Set.
E. Add step(s) directly to the NDL code.
Answer: C. Add step(s) to the pattern's Extension Section.


◉ In the image, which one of the following best describes the lower
icons?
https://img.examtopics.com/cis-sm/image1.png


A. The connections from HAProxy are to other CIs that had errors
during discovery.
B. The connections from HAProxy are application clusters.
C. The connections from HAProxy could not be identified and are
marked as a Generic Application.
D. The connections from HAProxy are marked as boundaries.

, Answer: D. The connections from HAProxy are marked as
boundaries.


◉ Assuming Reconciliation Rules (Reconciliation Definitions) were
configured exactly the same for both Data Sources, ServiceNow and
ServiceWatch, for the Application [cmdb_ci_appl] table and the
following Data Source Precedence Rules are configured.Which one of
the following is true?
image: https://img.examtopics.com/cis-sm/image2.png
A. If an Application CI is discovered with a Data Source, ServiceNow,
then if the same Application CI is discovered by the Data Source,
Altiris, an update will be allowed.
B. If an Application CI is discovered with a Data Source,
ServiceWatch, then if the same Application CI is discovered by the
Data Source, ServiceNow, an update will be allowed.
C. If an Application CI is discovered with a Data Source, ServiceNow,
then if the same Application CI is discovered by the Data Source,
ServiceWatch, an update will be allowed.
D. If an Application CI is discovered with a Data Source, ServiceWatc
Answer: C. If an Application CI is discovered with a Data Source,
ServiceNow, then if the same Application CI is discovered by the
Data Source, ServiceWatch, an update will be allowed.


◉ Service Mapping provides visibility to the Operator in Agent
Workspace without leaving the Workspace UI. This visibility
includes what items associated with the CI? (Choose two.)