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Terms in this set (28)
What are the four main obligations invoicing requirements, requirements to inform
that a registrant must meet after a customers of any changes that might affect their
sale but before the client departs on purchase, requirements to verify travel wholesaler
the trip? documents, requirements for a travel wholesaler to
provide travel services
Section 38(1) of the Regulation After making a sale, a travel agent must promptly
issue the customer a statement, invoice, or receipt.
A statement, invoice, or receipt can shows that more pages follow.
be more than one page, as long as
the first page:
Agency's and counsellors' the name under which the travel agent carries on
identification business, the travel agent's business address,
telephone, and registration numbers, contact
information such as the travel agent's fax number
and email address, the name of the travel
counsellor who made the booking and accepted
the first payment
, Customer identification the name and address of the person who
purchased the travel services, the name, if known,
of each person on whose behalf the payment is
made (that is, those people travelling)
Travel services details the date of the booking, a fair and accurate
description of the travel services contracted for,
including destination, departure date, and names
of the persons who will provide the travel services,
if the travel agent sells insurance, a statement
whether or not the customer has purchased trip
cancellation insurance and, if applicable, out-of-
province health insurance, if the travel agent does
not sell insurance, a statement whether the
customer was advised of the availability of trip
cancellation insurance and, if applicable, out-of-
province health insurance,
the advice given to the customer regarding the
typical information and travel documents
(passport, visas, etc.) needed for each person for
whom travel services were purchased,
a statement that entry to a country may be refused
even if the required information and travel
documents are complete
a statement that living standards and practices at
the destination may differ from those in Canada,
and that the standards and conditions concerning
the provision of utilities, services, or
accommodation may differ