INTRODUCTION TO HEALTH CARE CHAPTERS 1
TO 23 REVIEW PAPER 2026 COMPLETE
QUESTIONS WITH EXPERT SOLUTIONS AND
MARKING SCHEME
◉ Constructive criticism.
Answer: Appropriate feedback on the performance of others, based
on the belief that it can be improved
◉ External customers.
Answer: People who come to the health care provider for services;
they may be referred to as customers, patients, or clients
◉ Internal customers.
Answer: People who work within the health care industry -- in other
words, other health care professionals
◉ Quality improvement.
Answer: Processes used to fund ways to preserve or improve quality
of care while decreasing costs
◉ Utilization review (UR).
TO 23 REVIEW PAPER 2026 COMPLETE
QUESTIONS WITH EXPERT SOLUTIONS AND
MARKING SCHEME
◉ Constructive criticism.
Answer: Appropriate feedback on the performance of others, based
on the belief that it can be improved
◉ External customers.
Answer: People who come to the health care provider for services;
they may be referred to as customers, patients, or clients
◉ Internal customers.
Answer: People who work within the health care industry -- in other
words, other health care professionals
◉ Quality improvement.
Answer: Processes used to fund ways to preserve or improve quality
of care while decreasing costs
◉ Utilization review (UR).
