ISDS 351 FINAL CERTIFICATION
SCRIPT 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
◍ Chapter 8.
Answer: Default
◍ Goal of ERP system.
Answer: goal is to enable easy access to business data & create efficient,
streamlined work processes
◍ Information System (IS).
Answer: Set of interrelated components working together to collect, process,
store and disseminate info.
◍ Cost leadership.
Answer: Providing same value as competitors at a lower price.
◍ how is goal of ERP system achieved.
Answer: achieved by building one single database that is accessed by
multiple software modules ----provide support for key business functions for
diff areas of an organization
◍ ERP databases (3):.
Answer: 1. production and supply chain management2. customer
relationship management & sales ordering3. financial and managerial
accounting
◍ Benefits of ERP systems.
Answer: 1. Improved access to Quality data for operational decision
making2. Improvement of work processes.
◍ Tier 1 vendors.
, Answer: - target large multinational firms w/ multiple locations --annual
revenue in excess of 1 bill- solutions: highly complex & expensive to
implement & support; implementation - multiple locations -take yrs-
primary vendors are Oracle & SAP
◍ Differentiation.
Answer: Charging higher prices for providing products that the customer
perceives as being better.
◍ Tier II vendors.
Answer: - target medium-sized firms w/ annual revenue ($50 mill to $1 bill)
- operating out of 1 or more locations- solutions: much less complex & less
expensive to implement & support- two dozen or more vendors (Oracle,
SAP, Microsoft, Infor, Epicor, & Lawson)
◍ Focus.
Answer: Understanding and servicing a target market better than anyone
else.
◍ Leavitt's Diamond.
Answer: Introduces new systems into the workplace that lowers stress,
increases teamwork and successful implementation.
◍ Five Component Model.
Answer: Defines the components of an information system as hardware,
software, data, processes, and people.
◍ Tier III vendors.
Answer: - target smaller firms w/ annual revenue ($10 mill to $50 mill)
-typically operate out of a single location- solutions: comparatively easy &
inexpensive to implement & support- dozens of vendors (ABAS, Bluebee
Software, Cincom Systems, Compiere, ESP Technologies, Frontier
Software, GCS Software, Microsoft, Netsuite, PDS, Plex, &
Syspro)****Many of the tier I and tier II vendors also offer solutions for
smaller firms**
◍ Information Technology (IT).
, Answer: Technical elements of hardware, software, and networks; refers to
how data is structured, organized, and stored.
◍ ERP Customization.
Answer: - Organizations customize an ERP software to:a. Integrate other
business systemsb. Add data fields or change field sizesc. Meet regulatory
requirements- Open-source ERP systems allow organizations to modify the
source code to meet their needs
◍ Open source software.
Answer: - an alternative to contracting w/ service organizations to customize
an ERP system, many organizations elect to implement __________
systems from vendors such as Compiere. - W/ this software, organizations
can see & modify source code to customize - to meet their needs. - Such
systems are much less costly to acquire & are relatively easy to modify to
meet changing business needs.
◍ Supply chain Management.
Answer: planning, execution, & control of all activities involved in raw
material sourcing & procurement, conversion of raw materials to finished
products, warehousing & delivery of finished products to customers.
◍ supply chain management goal.
Answer: decrease costs and improve customer service, while at the same
time reducing the overall investment in inventory in the supply chain.
◍ supply chain management processes (5).
Answer: 1. Demand planning2. Sourcing3. Manufacturing4. Logistics5.
Customer service
◍ Value Chain.
Answer: Series of activities that an organization performs to transform
inputs into outputs.
◍ Demand planning.
Answer: -determining demand for company's products by taking into
account all factors that can affect demand (ex: pricing, promotions,
SCRIPT 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
◍ Chapter 8.
Answer: Default
◍ Goal of ERP system.
Answer: goal is to enable easy access to business data & create efficient,
streamlined work processes
◍ Information System (IS).
Answer: Set of interrelated components working together to collect, process,
store and disseminate info.
◍ Cost leadership.
Answer: Providing same value as competitors at a lower price.
◍ how is goal of ERP system achieved.
Answer: achieved by building one single database that is accessed by
multiple software modules ----provide support for key business functions for
diff areas of an organization
◍ ERP databases (3):.
Answer: 1. production and supply chain management2. customer
relationship management & sales ordering3. financial and managerial
accounting
◍ Benefits of ERP systems.
Answer: 1. Improved access to Quality data for operational decision
making2. Improvement of work processes.
◍ Tier 1 vendors.
, Answer: - target large multinational firms w/ multiple locations --annual
revenue in excess of 1 bill- solutions: highly complex & expensive to
implement & support; implementation - multiple locations -take yrs-
primary vendors are Oracle & SAP
◍ Differentiation.
Answer: Charging higher prices for providing products that the customer
perceives as being better.
◍ Tier II vendors.
Answer: - target medium-sized firms w/ annual revenue ($50 mill to $1 bill)
- operating out of 1 or more locations- solutions: much less complex & less
expensive to implement & support- two dozen or more vendors (Oracle,
SAP, Microsoft, Infor, Epicor, & Lawson)
◍ Focus.
Answer: Understanding and servicing a target market better than anyone
else.
◍ Leavitt's Diamond.
Answer: Introduces new systems into the workplace that lowers stress,
increases teamwork and successful implementation.
◍ Five Component Model.
Answer: Defines the components of an information system as hardware,
software, data, processes, and people.
◍ Tier III vendors.
Answer: - target smaller firms w/ annual revenue ($10 mill to $50 mill)
-typically operate out of a single location- solutions: comparatively easy &
inexpensive to implement & support- dozens of vendors (ABAS, Bluebee
Software, Cincom Systems, Compiere, ESP Technologies, Frontier
Software, GCS Software, Microsoft, Netsuite, PDS, Plex, &
Syspro)****Many of the tier I and tier II vendors also offer solutions for
smaller firms**
◍ Information Technology (IT).
, Answer: Technical elements of hardware, software, and networks; refers to
how data is structured, organized, and stored.
◍ ERP Customization.
Answer: - Organizations customize an ERP software to:a. Integrate other
business systemsb. Add data fields or change field sizesc. Meet regulatory
requirements- Open-source ERP systems allow organizations to modify the
source code to meet their needs
◍ Open source software.
Answer: - an alternative to contracting w/ service organizations to customize
an ERP system, many organizations elect to implement __________
systems from vendors such as Compiere. - W/ this software, organizations
can see & modify source code to customize - to meet their needs. - Such
systems are much less costly to acquire & are relatively easy to modify to
meet changing business needs.
◍ Supply chain Management.
Answer: planning, execution, & control of all activities involved in raw
material sourcing & procurement, conversion of raw materials to finished
products, warehousing & delivery of finished products to customers.
◍ supply chain management goal.
Answer: decrease costs and improve customer service, while at the same
time reducing the overall investment in inventory in the supply chain.
◍ supply chain management processes (5).
Answer: 1. Demand planning2. Sourcing3. Manufacturing4. Logistics5.
Customer service
◍ Value Chain.
Answer: Series of activities that an organization performs to transform
inputs into outputs.
◍ Demand planning.
Answer: -determining demand for company's products by taking into
account all factors that can affect demand (ex: pricing, promotions,
