NAB - Customer Care, Supports, and
Services Exam Questions And
Answers
Dementia Education Requirement -
correct answer ✅All employees including volunteers must be
trained/educated in dementia and abuse prevention
Federal nursing staffing requirements -
correct answer ✅The federal regulation does not give a specific
staffing ratio - instead the regulation states the facility must have
sufficient nursing staff to meet the needs of its residents. "the
appropriate competencies and skills sets to provide nursing and
related services to assure practicable physical, mental, and
psychosocial well-being of each resident, as determined by resident
assessments and individual care plans and considering the number,
acuity and diagnoses of the facility's resident population must be
provided.
According to LeadingAge staffing should be considered based on 4
different components -
correct answer ✅facility census and its acuity levels
the range of the residen't's needs and diagnoses
the content of the individual plans of care
and the training, experience, and skill sets of the staff
,NAB - Customer Care, Supports, and
Services Exam Questions And
Answers
Nursing facilities are mandated to use the services of an RN for ___
consecutive hours per day and ___ days per week -
correct answer ✅8; 7
Regulations pertaining to the charge nurse -
correct answer ✅Facility must have a designated charge nurse on
each tour of duty
Can the DON serve as the charge nurse -
correct answer ✅The DON may serve as the charge nurse only
when the facility has an average of 60 or fewer residents/day
DON qualifications -
correct answer ✅DON must be an RN
Charge nurse qualifications -
correct answer ✅RN or LPN
CMS waivers in charge nurse and DON staffing -
correct answer ✅Medicare waivers are granted by CMS; Medicaid
waivers may be granted by the state
,NAB - Customer Care, Supports, and
Services Exam Questions And
Answers
OBRA definition of CNA -
correct answer ✅any individual providing nursing or nursing-
related services to residents in a facility and who is not a licensed
health professional, a registered nurse, a registered dietitian, or
someone who volunteers to provide such services w/o pay.
Federal employment standards for CNAs -
correct answer ✅certification and continuing education
requirements
Paid Feeding Assistants (requirements and who do they work
under) -
correct answer ✅A CMS approved position
The aides must complete a state-approved training course
Work under an RN or LPN
, NAB - Customer Care, Supports, and
Services Exam Questions And
Answers
Surveys and staffing: what they will observe for resident needs -
correct answer ✅1) if staff are responsive to resident needs and
assistance
2) there is little delay in answering resident calls or needs for
assistance
3) nursing staff are always nearby or responsible
4) residents seeking staff have little difficulty locating a staff
member when the need arises
5) residents do not have to call repeatedly for assistance
Surveys and staffing: what they will observe for daily staffing data -
correct answer ✅Surveyors will check to enusre that the facility's
daily staffing is posted in a prominent place that is accessible to
visitors as well as residents
Data needed:
facility name
Date
Census
Services Exam Questions And
Answers
Dementia Education Requirement -
correct answer ✅All employees including volunteers must be
trained/educated in dementia and abuse prevention
Federal nursing staffing requirements -
correct answer ✅The federal regulation does not give a specific
staffing ratio - instead the regulation states the facility must have
sufficient nursing staff to meet the needs of its residents. "the
appropriate competencies and skills sets to provide nursing and
related services to assure practicable physical, mental, and
psychosocial well-being of each resident, as determined by resident
assessments and individual care plans and considering the number,
acuity and diagnoses of the facility's resident population must be
provided.
According to LeadingAge staffing should be considered based on 4
different components -
correct answer ✅facility census and its acuity levels
the range of the residen't's needs and diagnoses
the content of the individual plans of care
and the training, experience, and skill sets of the staff
,NAB - Customer Care, Supports, and
Services Exam Questions And
Answers
Nursing facilities are mandated to use the services of an RN for ___
consecutive hours per day and ___ days per week -
correct answer ✅8; 7
Regulations pertaining to the charge nurse -
correct answer ✅Facility must have a designated charge nurse on
each tour of duty
Can the DON serve as the charge nurse -
correct answer ✅The DON may serve as the charge nurse only
when the facility has an average of 60 or fewer residents/day
DON qualifications -
correct answer ✅DON must be an RN
Charge nurse qualifications -
correct answer ✅RN or LPN
CMS waivers in charge nurse and DON staffing -
correct answer ✅Medicare waivers are granted by CMS; Medicaid
waivers may be granted by the state
,NAB - Customer Care, Supports, and
Services Exam Questions And
Answers
OBRA definition of CNA -
correct answer ✅any individual providing nursing or nursing-
related services to residents in a facility and who is not a licensed
health professional, a registered nurse, a registered dietitian, or
someone who volunteers to provide such services w/o pay.
Federal employment standards for CNAs -
correct answer ✅certification and continuing education
requirements
Paid Feeding Assistants (requirements and who do they work
under) -
correct answer ✅A CMS approved position
The aides must complete a state-approved training course
Work under an RN or LPN
, NAB - Customer Care, Supports, and
Services Exam Questions And
Answers
Surveys and staffing: what they will observe for resident needs -
correct answer ✅1) if staff are responsive to resident needs and
assistance
2) there is little delay in answering resident calls or needs for
assistance
3) nursing staff are always nearby or responsible
4) residents seeking staff have little difficulty locating a staff
member when the need arises
5) residents do not have to call repeatedly for assistance
Surveys and staffing: what they will observe for daily staffing data -
correct answer ✅Surveyors will check to enusre that the facility's
daily staffing is posted in a prominent place that is accessible to
visitors as well as residents
Data needed:
facility name
Date
Census
