ASAP PACE CERTIFICATION EXAM 2025/2026 VERIFIED QUESTIONS WITH CORRECT DETAILED ANSWERS || ALREADY GRADED A+ BRAND NEW VERSION

Software Types: Open Source - Answer️Copyrighted software but source-code is available to the public to copy, modify or customize (can adapt and manipulate - ex: wordpress) Intellectual Property - Answer️Legal term for ownership of intangible assets such as ideas, art, music, movies and software - Copyright Malware - Answer️Malicious software designed to damage your computer or network by deleting files, erasing hard drives or simply slowing down your system to an almost unusable pace Trojan Horse - Answer️Disguises itself as a useful utility program but actually cause a variety problems including stealing information by tracking your keystrokes Virus - Answer️Small program that installs on your computer and alters its operation. Will replicate and distribute itself to other computers (usually through the email addresses in your contact list) Adware - Answer️Clutters your screen with unwanted advertisements, banners or pop-up windows Spyware - Answer️Secretly gathers information about all your online activity Antivirus Software - Answer️Finds and removes a variety of viruses from your computer while scanning for potential threats Business Productivity Tools - Answer️Office (O365) G Suite Adobe Word Processing - Answer️Application software that is used to create text documents such as letters, memos, and contracts (MS Word / Google Docs) Spreadsheet - Answer️Application software that lets you create budgets, data analyses, lists and schedules (MS Excel / Google Sheets) Database - Answer️Application software that lets you create large collections of data, including inventories, customer lists, and employee information (MS Access / Google doesn't have one - you can custom build one) Presentation - Answer️Application software that lets you create onscreen displays of text, graphics, sound and video to show to a group (MS PowerPoint / Google Slides) Microsoft Exchange - Answer️Enables access to Outlook information (business email, calendars, and contacts) from other computers or mobile devices regardless of time or location without additional server costs MS Tell Me What you Want - Answer️Can simplify man common tasks including add a header, fill out an envelope, create page borders, add page number, etc. Browser - Answer️Your interface to the vast collection of information enabling you to easily view web pages and navigate web sites using controls and menus Tabbed Browsing - Answer️Enables you to have multiple webpages open in tabs Private Browsing Mode - Answer️Enables you to browse websites without leaving temporary internet files (cookies) that keep track of where you visited Microsoft Edge - Answer️Browser replacing Internet Explorer Hub - Answer️Simplifies browsing by putting favorites, downloads, history and reading lists all in one place MS Edge Annotation Tool - Answer️Lets you mark up and make notes on a web page Cortana - Answer️MS Virtual Personal Assistant httpS:// - Answer️Secure website Meta Search (Search aggregator) - Answer️Increases the number of search results by searching multiple search engines simultaneously Boolean Criteria (Digital Research) - Answer️"And" narrows results to only results that include both "Or" expands results to include either term "Not" restricts results from one of the terms but not the other SEO (Search Engine Optimization) - Answer️Process of maximizing the number of visitors to a particular website by ensuring that the site appears high on the list of results returned by a search engine. Digital Research Validation (CARS) - Answer️C - Credibility (background / experience) A - Accuracy (current, not biased) R - Reasonable (fair / sensible or extreme / excessive) S - Support (properly cited) eCommerce - Answer️Business to Consumer (online shopping) Consumer to Consumer (marketplace, eBay) Business to Business (travel, office supplies, training, advertising) Synchronous Digital Communication - Answer️Happening in real time (IM, Skype, Video Chat) Asynchronous Digital Communication - Answer️Someone posts a message that someone reads later (email, recorded video) Acceptable Use Policy - Answer️Rules for computer use Social media - Answer️Collection of different methods for sharing information and interacting with others using the Internet, websites and applications Internet Etiquette (Netiquette) - Answer️Rules or guidelines for acceptable behavior in online communication (emojis are NOT for business use) CC (Creative Commons) - Answer️A license that provides a flexible range of protections and freedoms (properly city any text, data, music, images or information) Wired Network - Answer️Actual physical cable connecting your machine LAN (Local Area Network) - Answer️Limited area due to the costs of physically connecting machines with cable (offer security, stability and high access speeds) VPN (Virtual Private Network) - Answer️Secure connection over a public connection Hot Spot - Answer️Lets you connect to the internet through the hot spot Wireless Router - Answer️Sends signal out through that router Wi-fi - Answer️Uses radio waves to provide wireless high-speed Internet and network connections (100-900 ft) Cookies - Answer️Small file generated by a web server that acts like a storage bin for items you place in your shopping cart (knows where you've been on that website) Management - Answer️The process of coordinating work activities so that they're completed efficiently and effectively with and through other people The Scientific School of Management - Answer️1909 - Frederick Taylor: Focus on optimizing the way work is done; the one "best" way to complete each task The Classic Schools of Management - Answer️Industrial Revolution - Max Weber, Henri Fayol, Mary Parker Follett: Focus on standardized processes, bureaucracy, hierarchy, etc. (how it should be structured/controlled) The Behaviorist/Human Relations School of Management - Answer️1930s - Chester Bernard, Frederick Herzberg: Focus on human behavior, relationships, group dynamics, etc. The Modern School of Management - Answer️Peter Drucker, Tom Peters: Focus on knowledge work, management by objectives, emotional intelligence, etc. Contemporary Management - Answer️Blends ALL schools to respond to unique forces of today's workplace. Focus on bringing out the best in diverse and mobile workers Phases of the Business Life Cycle - Answer️Launch Growth Shake-Out Maturity Decline or Renewal Phases of the Business Life Cycle: Launch - Answer️Move from planning to operations - launching new products or services and marketing to target customers Phases of the Business Life Cycle: Growth - Answer️Challenges in managing revenue, managing effectively and dealing with competition Phases of the Business Life Cycle: Shake-Out - Answer️Grow slower usually because of market saturation or competitors. Decline in profits because of significant increase in costs to expand Phases of the Business Life Cycle: Maturity - Answer️As the market matures, growth decreases and competition increases. May seek to expand customer base or invest in new technologies or emerging markets Phases of the Business Life Cycle: Decline or Renewal - Answer️Sales, profit and cash flow all decline. May exit the market, reinvent themselves or reengineer the business Old Style Organizations - Answer️Efficiency Process Competition Hierarchy Individuals Top-down decisions Rule-based New Style Organizations - Answer️Innovation and Impact Projects Collaboration Agility / Flexibility Teams Distributed Decisions Strategic best practices Unicorn Start-Ups - Answer️Reach billion dollar valuation within a few years of opening (180+) The "Gig" Economy - Answer️Workforce defined by freelancing, short-term engagements, temporary contracts and independent contracting Understanding an Organization's Culture - Answer️Observe and adapt to prevalent values, norms, customs and behaviors Organization's Culture Profile Considerations - Answer️Interpersonal Communications Interactions Mindset Workplace Climate Management vs. Leadership - Answer️Not an either/or - you can both manage and lead Leadership- high level, inspirational, aspirational, influencing Management - Accomplishment, performance, productivity, objectives, progress, priorities Leadership = Influencing - Answer️Influencing others to achieve the organizations goals and deliver its vision. Skilled at creating and communicating vision (where are we going), mission (how) and values (Why) Credibility Trust: Attributes - Answer️Reliability & Follow Through Support Respect Honesty Accountability Composure Action-Centered Leadership - Answer️3 intertwined goals 1. Achieve the task 2. Develop the skills of the team members 3. Build and maintain an effective team Social/Behavioral Temperment - Answer️Decisive (Get it Done) Optimistic (Talk it Through) Analytical (Think it Through) Calm (Work it Out) Management Style: Decisive (Get it Done) Overused Strengths Weaknesses - Answer️Demanding, impatient, controlling, underestimate time Management Style: Optimistic (Talk it Through) Overused Strengths Weaknesses - Answer️Overly agreeable, emotional, unrealistic, undisciplined with time Management Style: Analytical (Think it Through) Overused Strengths Weaknesses - Answer️Procrastinate, rigid, withdrawn, unduly stressed by unexpected Management Style: Calm (Work it Out) Overused Strengths Weaknesses - Answer️Slow to change/decide, conceal thoughts, overly critical or conforming Team - Answer️Group of people who have come together with a full set of complementary skills required to complete a task, job or project High Performing teams - Answer️Internally collaborative and outwardly competitive, generate ideas, consist of proactive self starters Ineffective Teams - Answer️Internal competitions, personal agendas override team purpose, satisfied with "good enough", tend to be full of people that are reactive - wait for instructions Phases of Team Development - Answer️1. Forming - coming together, polite, positive, best behavior (help provide clarity) 2. Storming - start getting real, push against boundaries, conflicts arise, test each other, resistant, negative (help provide training, clarify, encourage group to discuss) 3. Norming - resolve differences, recognize strengths, respect, commitment, productivity (let go of reigns and allow team atonomy) 4. Performing - strong bond, goals achieve, strong identity, leadership is shared (give up more control and let team direct themselves - develop skills of individuals) Task vs. Process Roles - Answer️Task - Decide & Gain Consensus (Initiate activity, obtain facts about issues, clarify and elaborate, summarize) Process - Climate Setting & Involving Team Members (supporting and encouraging others, set norms, gatekeeping, harmonize and comprimise) Putting together a team of your own - Answer️Embrace diversity (of thought): Look for complimentary strengths, mix of social and behavioral styles Patterns of Communication - Answer️The strongest predictor of a team's success: talk/listen equally, face one another, gestures are energetic, connect directly with each other, side conversations Team energy and engagement (outside formal meetings) - Answer️Best predictors of productivity 10 Tips for Being a Leader People Want to Support - Answer️1. Make leadership part of your job 2. Empower the team 3. Don't blame, criticize, humiliate or complain about people 4. Don't brush off complaints 5. Praise improvement, even minor 6. Be a good listener 7. Stand up for your team members 8. Respect other people's ideas and opinions 9. When you are wrong or make a mistake, admit it 10. Be upbeat. Project confidence and optimism Internal vs. External Motivation - Answer️Internal: More powerful and longer-lasting. Drive for authority, respect, growth, challenge, fulfilment, satisfaction (intrinsic) External: Comes from outside of you. Often connected to working conditions, pay/compensation, recognition & praise from others Maslow's Hierarchy of Needs - Answer️Basic Needs: 1. Physiological Needs (food, water, warmth, rest) 2. Safety Needs (security, safety) Psychological Needs: 3. Belongingness and Love Needs (intimate relationships, friends) 4. Esteem Needs (prestige and feeling of accomplishment) Self-fulfilment Needs: 5. Self-Actualization (achieving one's full potential, including creative activities) McGregor's Theory X - Answer️Pessimistic view of employees' nature and behavior at work; because employees will try to get away with doing as little work as possible, they need to be controlled and monitored closely McGregor's Theory Y - Answer️Optimistic view of employees' nature and behavior at work; employees essentially want to do a good job and they need to be encouraged and recognized. Encourages decentralization of authority, teamwork and participatory decision making in an organization Herzberg's Two-Factor Theory: Hygiene Factor - Answer️Extrinsic conditions or environmental factors that determine the satisfaction or dissatisfaction level of employees Herzberg's Two-Factor Theory: Motivation Factor - Answer️Extrinsic or intrinsic influences that cause an employee to want to do a better job Herzberg's Two-Factor Theory - Answer️While negative hygiene factors cause job dissatisfaction, positive hygiene factors satisfy basic employee needs, but provide no effect on motivation Factors Impacting Employee Morale: Negative - Answer️Uncertain job security, more criticism than praise, shifting or conflicting priorities, micro-managing, negative Factors Impacting Employee Morale: Positive - Answer️Share big picture info, saying thank you, provide positive news and feedback first, make connections, visible goals, share credit and recognition Delegation - Answer️Increasing productivity, distributing workload, develop people on your team Delegation Approaches - Answer️Guiding: Low Motivation / Low Ability Encouraging: Low Motivation / High Ability Coaching: High Motivation / Low Ability Advising: High Motivation / High Ability Delegate Authority - Answer️Inform me I want to review I want to approve I want to decide Action Planning - Answer️Tasks, timelines, standards, assignments, resources required, supporting factors and stakeholders, obstacles and possible restraining forces Feedback Approach: Coaching - Answer️Future oriented - ongoing developmental process that enables employees to develop whatever skills they need to move their career forward in a constructive environment Feedback Approach: Counseling - Answer️Past oriented - corrective process that comes into play when employees are having problems or challenges that are negatively affecting their work Behaviors to Increase Effectiveness (Stephen Covey) - Answer️1. Be proactive 2. Begin with the end in mind 3. Put first things first 4. Think win/win 5. Seek first to understand, then to be understood 6. Synergize 7. Sharpen the saw Goal - Answer️Clearly defined outcome that describes what you want to accomplish SMART Goal Setting - Answer️S - Specific M - Measurable A - Achievable / Attainable R - Relevant / Realistic / Results-Oriented T - Time Bound Power of Planning - Answer️Define what needs to be done and how Estimate the time required Set standards for successful completion Outline the tools, equipment and materials needed Prioritizing - Answer️Important is different than Urgent Critical Thinking - Answer️Process of making judgements that question reasoning and asking what factual evidence supports positions in order to draw your conclusions Problem Solving - Answer️Process of finding solutions to overcome a specific problem Decision Making - Answer️Process of evaluating and making a choice between a number of options Creativity - Answer️Ability to generate new ideas and/or new connections between ideas Assumptions - Answer️Ideas that are formed without valid evidence to back them up Value of Intelligent Questions - Answer️1. Information-Gathering or Exploratory (dig deeper) 2. Analytical 3. Advice or Intervention (gather other perspectives) CAUTION: Avoid "loaded" questions Problem Solving - Answer️1. Define the problem (current / desired state - gap between) 2. Gather and analyze information 3. Determine standards or solution 4. Generate alternative solutions (brainstorming - no critique) 5. Chose the best alternative 6. Implement the solution 7. Evaluate and follow up Decision Making Tools: Pro / Cons List - Answer️Highlights positives to be reinforced and negatives to be eliminated, reduced or addressed Decision Making Tools: Criteria Assessment - Answer️Identifies two or three best options and lists criteria for success, assign point value for each item from 1-10 (more complex) Decision Fatigue - Answer️Deteriorating quality of decisions when we are called upon to make numerous decisions in a limited time Managing Change - Answer️Do not ignore resistance! Bring it out into the open. Renewal happens when we push through a natural tendency to resist change Intelligent Risk - Answer️Relies on a mindset that allows for the possibility of: mistakes, failure success Convergent thinking - Answer️Relies on reason and logic to find the one best answer to a question Divergent thinking - Answer️Focuses on producing a broad variety of ideas Levels of Communication - Answer️1. Casual 2. Critical 3. Crucial Crucial Communication Components - Answer️Opposing opinions, high stakes, strong emotions Communication Cycle - Answer️Sender Message Receiver Main 3 Components of Communication - Answer️1. Word Choice 2. Tone of Voice 3. Body Language Word Choice (% of meaning) - Answer️10% Tone of Voice (% of meaning) - Answer️35% Body Language (% of meaning) - Answer️55% Tone of Voice Elements - Answer️Pitch, Pace, Volume, Inflection, Emphasis Body Language Elements - Answer️Eye Contact, Facial Expression, Positioning, Gestures Context Elements - Answer️Place, People, Purpose Non-Verbal Listening Skills - Answer️Don't interrupt, remove distractions, nod, mirror the communicator, take notes Verbal Listening Skills - Answer️Probe, clarify, paraphrase, reflect, encourage 4 Communication Styles - Answer️1. The Director 2. The Socializer 3. The Thinker 4. The Relator Elements of Emotional Intelligence (EQ) - Answer️Personal Competence, Social Competence Personal Competence (EQ) Elements - Answer️Self-Awareness, Self-Management Social Competence (EQ) Elements - Answer️Social Awareness, Relationship Management Self-Awareness (EQ) - Answer️Understand your own emotions Self-Management (EQ) - Answer️Managing your own emotions and behaviors Social Awareness (EQ) - Answer️Identify and understand the emotions of others Relationship Management (EQ) - Answer️Manage interactions with others successfully Prescriptive Feedback - Answer️Offer a solution for the problem - what they can do different next time Descriptive Feedback - Answer️State what didn't work and why - no judgement, stick to the facts Receiving Positive Feedback - Answer️Accept it, show gratitude, make note Receiving Negative Feedback - Answer️Listen, clarify, manage emotions Constructive Conflict - Answer️Can lead to better decisions, more creative problem solving and stronger relationships Destructive Conflict - Answer️Creates negative outcomes - broken relationships, decreased productivity and harms reputations Handling Gossip - Answer️Silence is implicit agreement and acceptance - don't stay silent, counter with facts, change the subject, distance yourself 5 Levels of Leadership (John Maxwell) - Answer️1. Position 2. Permission 3. Production 4. People development 5. Pinnacle Position Leadership - 1 (Rights) - Answer️People follow because they have to Permission Leadership - 2 (Relationships) - Answer️People follow because they want to Production Leadership - 3 (Results) - Answer️People follow because of what you've done for the organization People Development Leadership - 4 (Reproduction) - Answer️People follow because of what you've done for them Pinnacle Leadership - 5 (Respect) - Answer️People follow because of who you are and what you represent Negotiation - Answer️Discussion aimed at reaching an agreement Collaboration - Answer️Ability to work jointly with others to achieve a goal Personality - Answer️Combination of characteristics or qualities that form an individual's distinctive character Persuasion - Answer️Convincing someone to do something, typically through reasoning or argument Influence - Answer️Capacity to affect the people and things around you Setting Limits - Answer️Acknowledge the request State what you can do Negotiate as needed Managing Up - Answer️Ability to influence someone who has authority over you Self-Fulfilling Prophecy (Developing Confidence) - Answer️Show confidence positive affirmation feel confident positive affirmation Elements of Confidence - Answer️Capability Self-presentation Mindset Business Writing Process - Answer️Prepare Produce Proof Business Writing Process: Prepare Element - Answer️The purpose The reader The information Outlining Business Writing Process: Produce Element - Answer️Create first draft Remove distractions Utilize templates Stop self-criticism Take breaks Business Writing Process: Proof Element - Answer️Read aloud Print Don't rely on computer Get an outside perspective Business Writing Process: Common Errors / Mistakes - Answer️Spelling Grammar Vocabulary Style Format Email Etiquette Elements - Answer️Choose recipients carefully Create effective subject Use proper etiquette (greetings and closings) Simplify and shorten Use formatting features (with caution) Instant Message - Answer️Ideal for quick, one-off interactions that are of an immediate nature - always an interruption Social Media - Answer️Assume anything you post is public and will remain online forever Self-Promotion - Answer️Art of communicating your value to others Your Brand - Answer️What people say about you when you're not in the room Networking - Answer️Act or process of expanding your professional connections Effective - Answer️Successful in producing desired or intended goals and results Efficient - Answer️Achieving maximum productivity with minimum wasted effort or expense (relationship between inputs and outputs) Project - Answer️Fixed time frame Temporary Specific pre-defined purpose Distinct results High impact/risk Multi-step Interconnected tasks Require involvement of others Task - Answer️Ongoing time frame More routine and operational Limited impact/risk Single step Completed by one person Project Owner - Answer️Person who initiates or sponsors the project and defines high-level requirements Stakeholder - Answer️People impacted by the outcome of the project Deliverables - Answer️Specific, tangible outcomes produced as a result of the project Scope - Answer️Goals and parameters of a project Project Success Factors - Answer️Was it completed? On (or under) budget? On time? Did it meet the original goal or stated business objective? 5 Stages of Project Management - Answer️1. Initiating 2. Planning (longest) 3. Executing (delegation) 4. Monitoring and Controlling 5. Closing Precedent Task - Answer️Must be completed before another task can be done Dependent Task - Answer️Can only be done after another task is completed Concurrent Task - Answer️Can be completed at the same time as another task Safety Margin - Answer️Additional time added to estimates to deal with the unexpected (50%) Project Management Software - Answer️MS Project (Gold Standard) Google Docs MS Office Basecamp Gnatt Chart - Answer️Visual representation of a project that illustrates a variety of elements at a glance Switch Tasking - Answer️Rapidly switching from one task to another Background Tasking - Answer️Tasks that can be done simultaneously because one or both of them does not require mental effort Serial Tasking - Answer️Completing one task after another in order of priority Rapid Refocus - Answer️Ability to focus fully on the task at hand and then smoothly transition that concentration wholly to the next task Batching - Answer️Process of doing all items that are similar in nature in one period of time to reduce ramp up and slow down time Time Blocking - Answer️Marking time on the calendar to focus on one specific item or a batch of items Parkinson's Law - Answer️Work will expand or contrast to fill the time available for its completion Systems - Answer️Existing processes by which tasks are completed Systems Components - Answer️1. Clear (mapped out step by step) 2. Consistent (if you follow the steps consistently you will get consistent outcome - predictable) 3. Correct (if you follow the steps correctly, you will get the correct outcome - need to be kept up to date) 4. Consensual (all people using it agree to use it) 5. Concrete (documented) Six Sigma - Answer️A methodology for process (system) improvement Opportunity Cost - Answer️Cost of an alternative that must be foregone in order to pursue a certain action Activity (or Utilization) Log - Answer️Logs all activity in a given day Time Management Matrix - Answer️Categorizes tasks based on importance and urgency Paired Comparison Matrix - Answer️Helps you understand the value of each task as it relates to other tasks Events - Answer️Special Larger in scale Require more resources, planning and time Meetings - Answer️Operational Smaller in scale Require fewer resources, less planning and time May require procedural rules and minutes Robert's Rules of Order - Answer️Standard for orderly discussion and decision-making based on the will of the majority Robert's Rules of Order: Point of Privelege - Answer️Pertains to noise, personal comfort (may interrupt only if necessary) Robert's Rules of Order: Point of Information - Answer️Generally applies to information desired from the speaker: "I should like to ask (the speaker) a question" Robert's Rules of Order: Orders of the Day (Agenda) - Answer️A call to adhere to the agenda (a deviation from the agenda requires Suspending the Rules) Robert's Rules of Order: Point of Order - Answer️Infraction of the rules, or improper decorum in speaking. Must be raised immediately after the error is made Robert's Rules of Order: Main Motion - Answer️Brings new business (next item on the agenda) before the assembly Robert's Rules of Order: Divide the Question - Answer️Divides a motion into two or more separate motions (must be able to stand on their own) Robert's Rules of Order: Amend - Answer️Inserting or striking out words or paragraphs, or substituting whole paragraphs or resolutions Robert's Rules of Order: Withdraw/Modify Motion - Answer️Applies only after the question is stated; mover can accept an amendment without obtaining the floor Robert's Rules of Order: Commit/Refer/Recommit to Committee - Answer️State the committee to receive the question or resolution; if a committee exists, include the size of committee desired and method of selecting the members (election or appointment) Robert's Rules of Order: Extend Debate - Answer️Applies only to the immediately pending question; extends until a certain time or for a certain period of time Robert's Rules of Order: Limit Debate - Answer️Closing debate at a certain time, or limiting to a certain period of time Robert's Rules of Order: Postpone to a Certain Time - Answer️State the time the motion or agenda will be resumed Robert's Rules of Order: Object to Consideration - Answer️Objection must be stated before discussion or another motion is stated Robert's Rules of Order: Lay on the Table - Answer️Temporarily suspends further consideration/action on pending question; may be made after motion to close debate has carried or is pending Robert's Rules of Order: Take from the Table - Answer️Resumes consideration of item previously "laid on the table" - state the motion to take from the table Robert's Rules of Order: Reconsider - Answer️Can be made only by one on the prevailing side who has changed position or view Robert's Rules of Order: Postpone Indefinitely - Answer️Kills the question/resolution for this session - exception: the motion to reconsider can be made this session Robert's Rules of Order: Suspend the Rules - Answer️Allows a violation of the assembly's own rules; the object of the suspension must be specified Meeting Minutes - Answer️Written record of the various elements of a meeting including topics discussed and decisions made (fact based) Inbox - Answer️Folder where new messages are received; a temporary holding place where unprocessed messages ilve Archives - Answer️Used to organize messages you want to be able to access later on, but which have already been processed Pending Folder - Answer️Used to store messages that are waiting for a response from someone else Reply Folder - Answer️Used to store messages that require a response from you, but for which you haven't yet responded 5 Options for Processing Email - Answer️1. Delete it 2. Delegate it 3. Do it (2 min or less) 4. Delay it (more than 2 min to complete) 5. Archive it (doesn't require response or action) Managing Email for Others - Answer️1. Determine level of involvement 2. Outline specific rules for Admin 3. Determine how you will communicate Flag for Follow-Up (Outlook Tools) - Answer️Gives a visual reminder to follow up in some way Color Categories (Outlook Tools) - Answer️Allow you to easily identify and group associated items Rules (Outlook Tools) - Answer️Reduce manually filing or taking the same action when a message arrives Quick Steps (Outlook Tools) - Answer️Applies multiple actions at the same time Workspace Management - Answer️Is about perception AND performance 3 Reasons for Disorganization - Answer️1. You have too much stuff (Declutter) 2. The things you have don't have a place where they belong (Pick a Place) 3. You don't put things back where they belong (Put Things Back) Paper Filing - Answer️Purpose based, not type based Start broad and narrow down Consider location Understand retention policies Digital Filing - Answer️Logical hierarchical structure Consistent naming convention Regular & frequent clean up routine Hardware - Answer️Anything that's hard (physical tangible device) Software - Answer️Intangible, coded stuff that makes the hardware work Hardware Components: Input Devices - Answer️Communicate instructions or commands to the computer (how we communicate with the computer - keyboard, mouse, touch screens, biometrics, etc.) Hardware Components: Output Devices - Answer️Retrieve information from the computer (how the computer communicates with us - displays, speakers, printers, etc.) Hardware Components: Data Storage - Answer️Any data/information can be permanently stores through storage components (CDs, flash drives, SD cards, hard drive, cloud, etc.) Hardware Components: Mobile Technology - Answer️Portable and convenient (notebooks, tablets, etc.) Hardware Components: Operating Systems - Answer️OS provides instructions to the computer enabling basic operation (MS Windows, iOS) Hardware Components: Operating System Features - Answer️Graphical User Interface (GUI) is standard (icons) Hardware Components: Personalizing Desktop - Answer️Customize settings to enhance your experience and productivity Software Types: System Software - Operating System Software - Answer️Manages computer hardware and software and its tasks include allocating memory, launching applications, configuring hardware devices and establishing network connections Software Types: System Software - Utility Software - Answer️Runs maintenance related tasks - locating files, cleanup, troubleshooting, defragmenting, compressing files Software Types: Application Software - Answer️Allow you to perform specific tasks like writing a document, analyzing numbers or preparing a presentation(MS Office - word, excel, etc.) Software Types: Mobile Applications - Answer️Software that runs on specific mobile platforms (not as robust as desktop counterpart) Software Types: Packaged Software - Answer️Mass produced for a mass audience with a variety of needs - controlled and restricted through copyright laws Software Types: Custom Software - Answer️Custom developed to meet specific needs of the organization or business Software Types: Web Applications - Answer️Use fully-functional versions of software without actually installing on your machine (outlook web version)