CPXP Actual Exam 2026 CPXP Exam
Latest Update 2026 Questions and
Correct Answers Rated A+
How did the report of quality measures to CMS begin? -Answer-
Hospitals could voluntarily report quality measures starting in 2001-
adapting to current state from there
What is HCAHPS -Answer-Hospital Consumer Assessment of
Healthcare Providers and System
What are some metrics for outcome of care? -Answer-mortality,
readmission, complications, hospital associated infections
Describe "Pay for performance" -Answer-provide financial incentives
to hospitals, physicians, and other providers to carry out improvement
and achieve optimal outcomes for patients
What are some reasons patients may not voice their complaints? -
Answer-Don't know where to complain, afraid of retribution, not worth
the trouble
What are the IOM six aims of for quality (established in 2001) -
Answer-Safe, time, effective, efficient, equitable, patient-centered
(STEEEP)
What is the IHI triple aim? -Answer-improve patient experience,
improve health of populations, reduce per capita cost
,Describe health literacy -Answer-capacity to obtain, process and
understand basic health information needed to make appropriate
health decisions
What percentage of adults are estimated to have a proficient health
literacy -Answer-12 %
Which year was the American Society for Hospital Risk Management
formed? -Answer-1980
What was the original name for the CMS -Answer-Health Care
Financing Administration
What is the definition of Culture (Irwin Press) -Answer-Culture exists
when its members share values and behaviors that they take for
granted
What is empathy -Answer-the ability to understand and share the
feelings of another
What percentage of CMS reimbursement is dependent on patient
satisfaction scores -Answer-1%
What are the 4 basic needs that should be met to create an ideal
patient experience -Answer-confidence, integrity, pride, passion
In which year did hospitals establish patient advocates and
representatives? -Answer-1965
In which year did the American hospital association develop patients
bill of rights -Answer-1973
,What is the RATER scale and when was it developed -Answer-
Reliability, Assurance, Tangibles, Empathy, Responsiveness (early
80s)
What are some of the key concepts of the Planetree model -Answer-
Importance of social support, patient/resident education, healing
environment (design- iron curtain)
In which year were Diagnostic Related Groups (DRG) introduced? -
Answer-1983
What is the Emergency Medical Treatment and Labor Act (EMTALA)
and when was it established -Answer-requires hospitals to stabilize
any patient who shows up in the ER regardless of ability to pay (1986)
When was the Health Insurance Portability and Patient Protection Act
(HIPPA) created? -Answer-1996
In which year did the IOM publish the report "To Err is Human"
regarding the significance of medical errors -Answer-1999
What is the IPFCC -Answer-Institute for patient family-centered care
What are some of the limitations to the Press Ganey surveys -Answer-
low return rate, minorities under represented
What is a "Likert" scale -Answer-Ex: Very poor, poor, fair, good, very
good
What is the Hospital Consumer Assessment of Healthcare Providers
and Systems (HCAHPS) -Answer-first national standardized publicly
reported survey of patients perceptions of hospital experience
, What are the main functions of the Office of Patient Relations -
Answer-Provide a centralized mechanism for addressing patient
concerns, liaison between patients and medical providers
What are the main goals of the Office of Patient Relations at Rush -
Answer-Understand service gaps through increased complaint capture
Improve complaint resolution time
What is a level 1 complaint -Answer-concern addressed immediately
by employee
What is a level 2 complaint -Answer-addressed at employee or
escalated to management with additional tools (coupons, parking,
flowers)
What is a level 3 complaint -Answer-employee escalates to manager
refers patient/family or concern to patient relations
What are the characteristics of hospitals that did well with value based
purchasing? -Answer-smaller, didn't train residents, more affluent
patient mix, for profit
What are the characteristics of hospitals that did NOT do well with
value based purchasing? -Answer-bigger, teaching hospitals, poor
patients, govt owned
What is the goal of Partnership for Patients -Answer-decrease
preventable hospital-acquired conditions, decrease preventable
complications during care center transition
Latest Update 2026 Questions and
Correct Answers Rated A+
How did the report of quality measures to CMS begin? -Answer-
Hospitals could voluntarily report quality measures starting in 2001-
adapting to current state from there
What is HCAHPS -Answer-Hospital Consumer Assessment of
Healthcare Providers and System
What are some metrics for outcome of care? -Answer-mortality,
readmission, complications, hospital associated infections
Describe "Pay for performance" -Answer-provide financial incentives
to hospitals, physicians, and other providers to carry out improvement
and achieve optimal outcomes for patients
What are some reasons patients may not voice their complaints? -
Answer-Don't know where to complain, afraid of retribution, not worth
the trouble
What are the IOM six aims of for quality (established in 2001) -
Answer-Safe, time, effective, efficient, equitable, patient-centered
(STEEEP)
What is the IHI triple aim? -Answer-improve patient experience,
improve health of populations, reduce per capita cost
,Describe health literacy -Answer-capacity to obtain, process and
understand basic health information needed to make appropriate
health decisions
What percentage of adults are estimated to have a proficient health
literacy -Answer-12 %
Which year was the American Society for Hospital Risk Management
formed? -Answer-1980
What was the original name for the CMS -Answer-Health Care
Financing Administration
What is the definition of Culture (Irwin Press) -Answer-Culture exists
when its members share values and behaviors that they take for
granted
What is empathy -Answer-the ability to understand and share the
feelings of another
What percentage of CMS reimbursement is dependent on patient
satisfaction scores -Answer-1%
What are the 4 basic needs that should be met to create an ideal
patient experience -Answer-confidence, integrity, pride, passion
In which year did hospitals establish patient advocates and
representatives? -Answer-1965
In which year did the American hospital association develop patients
bill of rights -Answer-1973
,What is the RATER scale and when was it developed -Answer-
Reliability, Assurance, Tangibles, Empathy, Responsiveness (early
80s)
What are some of the key concepts of the Planetree model -Answer-
Importance of social support, patient/resident education, healing
environment (design- iron curtain)
In which year were Diagnostic Related Groups (DRG) introduced? -
Answer-1983
What is the Emergency Medical Treatment and Labor Act (EMTALA)
and when was it established -Answer-requires hospitals to stabilize
any patient who shows up in the ER regardless of ability to pay (1986)
When was the Health Insurance Portability and Patient Protection Act
(HIPPA) created? -Answer-1996
In which year did the IOM publish the report "To Err is Human"
regarding the significance of medical errors -Answer-1999
What is the IPFCC -Answer-Institute for patient family-centered care
What are some of the limitations to the Press Ganey surveys -Answer-
low return rate, minorities under represented
What is a "Likert" scale -Answer-Ex: Very poor, poor, fair, good, very
good
What is the Hospital Consumer Assessment of Healthcare Providers
and Systems (HCAHPS) -Answer-first national standardized publicly
reported survey of patients perceptions of hospital experience
, What are the main functions of the Office of Patient Relations -
Answer-Provide a centralized mechanism for addressing patient
concerns, liaison between patients and medical providers
What are the main goals of the Office of Patient Relations at Rush -
Answer-Understand service gaps through increased complaint capture
Improve complaint resolution time
What is a level 1 complaint -Answer-concern addressed immediately
by employee
What is a level 2 complaint -Answer-addressed at employee or
escalated to management with additional tools (coupons, parking,
flowers)
What is a level 3 complaint -Answer-employee escalates to manager
refers patient/family or concern to patient relations
What are the characteristics of hospitals that did well with value based
purchasing? -Answer-smaller, didn't train residents, more affluent
patient mix, for profit
What are the characteristics of hospitals that did NOT do well with
value based purchasing? -Answer-bigger, teaching hospitals, poor
patients, govt owned
What is the goal of Partnership for Patients -Answer-decrease
preventable hospital-acquired conditions, decrease preventable
complications during care center transition
